The Ultimate Guide on How to Advertise on YouTube

Consumers are spoilt for choices across multi-devices and multi-channels, thus making sales competitive for marketers. As consumers become more and more digitally sound, marketers constantly feel the need to evolve and source new ways to reach their relevant audience to drive long-term online sales. This has lead marketers to venture out and capitalise on brand and product videos along with text and display ads. Here is an ultimate guide on how to advertise on YouTube, types of ad formats, the best way to optimise and measure results for your campaigns.

Why it’s time for every brand to experiment with video content?

Videos are entertaining, engaging and help increase customer retention. Do see our guide on videos can help in content marketing and in engaging with your customers.

As per Google, there are only two things users do more than watch video: sleep & work. Every day, people spend hundreds of millions of hours on YouTube and generate billions of views. Users consume videos to feel the rush, laugh, connect and learn. The youth, younger generation and savvy users are on YouTube most of the times through their mobiles, thus making this channel the most preferred media mix on the go. Studies also claim, 42% use YouTube for pre-purchase research and 64% buy products after watching a video on YouTube, making videos the future of entertainment and online marketing.

Advertise on You Tube, Video Marketing, YouTube Video Ads

Fusion between YouTube and Video Ads

YouTube, being the second largest search engines is a powerful media mix to retain old customers, gain new customers and engage savvy customers through video content.

YouTube is also a community-driven social media channel that values genuine content and meaningful engagement with real people and stories. To get the most out of YouTube, the video content and ads need to build a relationship with YouTube users above and beyond the traditional advertiser-customer relationship.

Since consumers purchase decisions are influenced by the video content, promoting content with advertising messages can make it difficult to increase viewer engagement with the brand.

Videos that are light, fun, humorous, emotional, real and true make it through the consumer’s heart and mind. To know more about how to capitalise on online video and how YouTube can play a bigger role, get hooked on this blog for some more time. Do have a look at some of our work with the Murugappa Madras Song to get a sense of it.

Be Spoiled for Choice – Multiple Video Ad Formats on YouTube

To advertise on YouTube, there are several video ad formats and each offers a unique opportunity to attract consumers and achieve goals. Before making an ad, it is prudent to have a clear marketing goal and know the audience to reach them in the most cost effective way.

The Ad formats include: –

True View In-Stream Ads – Skippable Video Ads

Skippable ads are designed to capture the attention of the relevant audience in the first five seconds of the video. After five seconds, the audiences are given a skip button, to skip the ad and continue watching their initially selected video. These are an excellent way to increase visibility on a Cost Per View as YouTube charges only after the ad is watched for 30 seconds and more. Skippable YouTube Ads appear on YouTube watch pages right before, during and after other videos and to top it all, gives free visibility for first few seconds. These ads contain a call-to-action button that often links to a landing page.

You Tube True View Skippable Ads

Skippable ads work best for branding and often have a lower conversion rate. Although these ads are best for people who view similar content on YouTube, avoid targeting by keywords as this could significantly limit the frequency of the ads. To keep viewers from skipping the ads, create an engaging video that can grab the viewer by their collar within the first five seconds.

True View In-Stream Ads – Non- Skippable Video Ads

They are similar to In-Stream Video Ads, but viewers do not have the option to skip the ads. The ads usually play for 15 – 20 seconds and up to 30 seconds. Non-Skippable YouTube Ads also appear on YouTube watch pages right before, during and after other videos and viewers have to view the entire advertisement. They work best when videos are short, simple and showcase good offers.

You Tube True View Non-Skippable Ads

Bumper Ads

Bumper Ad formats are designed to increase brand awareness and impressions and reach a wider audience. They are usually non-skippable short video format of six seconds or shorter and plays before, during or after another video. Advertisers are charged on impressions (cost-per-thousand-impressions).

You Tube True View Bumper Ads

True View Discovery Ads / In-Display Ads

These ads appear at the top right of the YouTube search results page and to the right of the feature videos. They also appear below the player (for larger players) and are meant to capture the attention of the viewers while watching other videos. They blend with organic listings. They have a thumbnail image with a short text, and the advertisers are charged when the viewer chooses to click the thumbnail and watch the ad.

You Tube True View In-Display Ads

The images on the thumbnails make first impressions and need to provoke the viewers to click and watch further. Choose the video still that highlights the content the best. Also, try and match the image to the content in the promotional text or keywords

Display Ads are best suited to increase subscribers rather than directing them to the landing page.

YouTube In-Video Overlay Ads

As the name suggests, these ads are semi-transparent and appear on the lower 20% portion of the watch video space on YouTube. Link the call-to-action to the relevant landing pages as these ads have a higher chance of lead conversion.

You Tube True View Overlay Ads

With these ad formats, advertisers can advertise their ad inside the videos of their competitors. Overlay ads work well as they get more views without causing interruptions.

Video Optimisation & Best Practices for Video Ads

Try these tips to optimise your YouTube Videos and keep your viewers engaged for long: –

Link AdWords account and YouTube channel

Link AdWords and YouTube to allow both the networks to work together and provide deeper insights like click and engagement performance, reach and frequency, video viewership and other advanced data and reports.

Try the KISS theory – keep it (the video ad) short and simple

Hook viewers in 5 seconds. Create an engaging video content to elevate your customer’s video experience to get more viewer engagement.

Clearly, communicate the brand/service and provide a strong call-to-action button to guide the viewers to the next process i.e. make a purchase, visit a landing page, subscribe, like, share, comment and so on. Having a clear call-to-action within the ad helps direct traffic from the ads to your YouTube brands channel or website with additional video content

Deliver the most relevant message when the video begins, so the audience gets the crux of the video content, in case viewers plan to skip the ads after five seconds.

Use the remarketing list to define the audience

The demographics and other details help to create venturing into a new platform.

Creation of relevant playlists based on search

YouTube uses playtime or watchtime a factor in the algorithm to suggest videos and creating playlists can be used to boost the overall playtime for your videos. When the next video automatically starts playing at the end of the first video, there is a higher probability of keeping the viewer longer on your page.

Use Call-to-Action for subscription in the video to enable more channel subscribers & engagement

YouTube has a feature to Create “Subscription Links” that asks the visitors who click on the link to subscribe to the channel before playing the video. This can help gain more subscribers for the channel, thereby boosting the long-term reach & engagement. This Is How Many Brands Have Grown Their Subscriber Base.

Be open to comments from the viewers

As they say, any publicity is good publicity. While you receive comments and critics, it is also important to respond to the viewers.

Targeting and reaching the right audience for the content

YouTube has a potential to reach a vast audience. YouTube is the world’s second most-used search engine and the third most visited site after Google and Facebook. It has a total of 1.3 billion users and 300 hours of new video is uploaded every minute.

By Targeting video ads on YouTube, advertisers can reach relevant customers at the spur of the moment, just when they are interested in a particular product or service. YouTube’s varieties of targeting options help reach the right customers when it matters.

Advertise on YouTube, Video Marketing, YouTube Video Ads

Advertisers can use contextual placements to show ads on specific videos, channels or websites – places that attract audiences with high conversion potential. Advertisers can also target by keywords, interests, placements, remarketing lists, location and demographics – age, gender, and parental status.

Advertisers can also place their ads on your competitors’ videos and steal leads from right under their noses.

It is not only the volume of users that make advertising on YouTube so interesting, but also the nature of the platform and how audience interact with videos and the brands.

Cost of Video Advertising

The cost of making the video depends on the subject, message, length of the video, the kind of the video and depends on from one brand to another. Here is a guide on how your brand can create low cost videos. But advertising on video can be completely controlled and measured. An advertiser can spend as per his/her convenience and only pays when someone engages with the video ad or watches the video for 30 seconds and more. There are also other ways to optimise your Adwords and YouTube campaigns.

Tracking & Measuring Results

YouTube’s easy to use in-built analytics helps advertisers monitor the performance of the video ads and channels. Data’s like demographics, watch time and traffic sources help the advertisers to optimise the campaigns further. Advertisers can make adjustments to the ads at any time and also are free to run multiple ads at once to see which works best.

Google AdWords also provides certain key metrics to analyse the ad performances in detail. Want to increase leads and multiply your revenue? Log into AdWords account, click on the add new campaigns, select online video and start creating your campaigns. Remember the call-to-action button must make viewers click the ads and optimising the video ads is the key to better results.

Get started and leave comments in case you have any queries.

How UX can make or break your business – Digital Chai Pe Charcha

The seventh edition of the Digital Chai Pe Charcha was held in Workafella, one of the best business centres in Chennai on 8th October, 2016. The event saw over 25 participants who were a mix of entrepreneurs, digital marketers, and professionals. User Experience, an important element in any website or app these days, the entire session was insightful, engaging and very informative!

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What is UX or User Experience?

UX or User Experience is exactly what the name suggests – the overall experience one has when they land on your website or your app and the interaction with the company, its services, and its products throughout.  In short, the way a website or an app works plus the look and feel of it all together making your user want to come back to your site.

Benefits of good UX –

Research shows that the overall experience of a user right from landing on your site, navigating and scanning through your pages till moving out of your site to another, the emotions that the user feels throughout – satisfied or unhappy – plays a major role on how your brand performs online in comparison to your competitors.

It helps in converting a user into a potential customer and not just that – but converting them at a low cost.

What makes a good UX –

  • Security & Privacy of its users handled with attention
  • Feedback & reviews from real buyers that connects with new users
  • Company is reliable & trustworthy – Transparent information on the roots & founders of the business

Building a new website 

  • Research and Analyze

Do a quick study on who your competitors are and analyze their digital mediums. Understand what they do to provide their users with a great experience on their site. Work on your content, have collaborative discussions and put down the necessary inputs to go on your site.

  • Strategize

Have a good idea on the different elements you would like to add on to your site – be it a revised sitemap or navigation flowcharts by analyzing user personas and scenarios.

  • Product Design

Work on your website with a neat and clear wireframe that should include digital touch-points further building the virality loop.

  • Test and Iterate

After your new website is ready to launch, have a quick A/B testing and experiment with heat maps on your site. Analyze the results and rework on the design perspective if necessary.

Evaluate the UX of an existing website

  • Functionality of your site / app

The speed at which a new user navigates on your site, understands your business and moves through different pages says a lot about the flow of your site.

  • Navigation & Information architecture

The user needs to have a smooth experience while navigating through your site, moving from page to page and gathering all the information required.

  • Forms

If your site has a landing page with a form, make sure the form is simple with limited fields keeping in mind to not ask for information that is too personal to the user or fields that will require the user to go back and forth too many times.

  • Trust and Credibility

Your user’s information should remain confidential and should not be hampered with.

  • Aesthetics

How good is your site’s layout and balance? Is there a consistency in the font? Are the clickable items clear to the user and is the entire page pleasant and easy to navigate?

UX can be improvised with the help of some efficient tools. To improve the overall look and feel of your site, make use of customer surveys, user interviews and case studies. To track your customers’ behavior on your site, experiment with Zarget, Inspectlet, CrazyEgg, Optimizely, Google Analytics and MouseFlow. To understand prototyping, try Balsamiq, Axure, Invision and Pen & Paper.

When the site’s design and flow is focused on establishing a good user experience, the bond between the company and your customer grows building the brand as well as the overall experience of the user with the company.

Click here to understand more on how UX Can Make or Break Your Business

Those of you who missed the first six editions of the Digital Chai Pe Charcha can check them out below:

How To Create Low Cost Videos To Tell Your Brand Story

Who doesn’t love a good story? We, humans are inherent suckers for good stories. They make us feel happy, sad, motivated, joyous, angry and the way they touch us and impact our thoughts, nothing else can. There is a reason why we spend hours binge-watching series, or why we watch movies or bury ourselves in books. All of these mediums have one thing in common – stories! It’s all around us.

Storytelling is a very powerful communication tool and is probably the best way to build a brand. Brands that have made a mark and who stand apart today have been successful in telling their stories in the most unique manner. There is also an art to storytelling and when done right it can help you get exceptionally good results!

We are all aware of the classic ways of storytelling through words and images. Today, however, the trend has shifted towards videos. This holds true especially when applied to digital marketing. Videos are more powerful than simple imagery and are super illustrative; they are also easily memorable and allow creating a stronger bond between the brand and the audience.

Videos in digital marketing can prove to be extremely powerful & worthwhile for both brands and consumers. A lot of effort goes into conceptualizing & producing a video and it can prove to be quite costly. But today, there are a lot of ways in which you can create good quality videos with a low budget.

1. Opt for short videos to convey your message – Short videos go well with our hectic lives and concise attention spans. Also 70% of the smartphone users are consuming content via their mobile devices while they’re on the go, thus, the crisper & briefer the content, the better it is. Youtube is not the only video-embracing platform available online. There is no dearth of video-centric platforms and 90% of these platforms are famous for hosting short-form videos. Instagram, Vine and many other channels today host videos including Facebook & Twitter. The world’s first Instagram trailer was released back in 2013 for the movie Jobs which was a 15 second packed video with dramatic music, slow-motion shots of Ashton Kutcher reciting inspiring dialogs about eccentric, misfit rebels. It’s almost like the first full theatrical trailer for the movie, except shorter.

SteveJobs

Creating short-form videos is all about how creative you can get in less than a minute. These videos are streamed to viewers on a range of platforms that increases the reach exponentially. They are also far more successful and have wider reach because they are “snackable” in nature and easier to consume and producing them costs far lesser than creating a long video.

2. Smartphones are the best chattels–It’s not necessary to film a video with the help of high-end equipment & lights. Your best asset is in your pocket – your smartphone. As a brand, it might come across as a ridiculous idea but it actually is a very cost-effective & quick way of creating videos. It is not necessary to get engulfed in creating huge budget videos. You can convey your story through an excellent video shot on your smartphone or tablet (of course with a good quality camera)

VideoBlog1

 

 3. Your script is paramount –The script plays a huge role in the video as well. The content should be clear and precise with no ambiguity. The video holds no power if the visuals are perfect and the content is lacking. Both are of great importance. Thus, make sure you get your script right first. If you choose to outsource the production of a video inclusive of the conceptualization, it will cost you a substantial amount of money. However, if you decide to prepare the script beforehand then it might save you time & money. There are also affordable marketplaces from where you can subcontract video productions and these come at a remarkably low cost.

 4. Affordable online marketplaces – The internet is a great place to find the solution for your woes, and this case is no different. There are some really affordable marketplaces like Fiverr.com that has professionals from all over the world who can help create the video of your choice at really affordable prices starting from 5$. All you have to do is describe how you want your video to be and they’ll get it done for you within a matter of 24-48 hours. The system is commendable and you get what you seek for at really good rates.

 

FIverr_VideoBlog

5. DIY Videos – However, if you do not wish you outsource your videos then there is also an option to create your own videos with readily available online tools. Even beginners can create videos like a pro! Example of such websites include Videoscribe, Animoto, Sparkol. With Videoscribe and Sparkol you can create amazing whiteboard style animation videos. Animoto is inclined towards servicing users who are looking for a really simple way to create a video. All you need to do is select images and upload them with soundtracks provided by the tool.

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With these tips, you can surely make the right impression with your videos. To make an amazing video all you need is an idea, a good script and the right tools. Gone are the days where we had to buy expensive video equipment! With the development of technology, you can create the perfect video for your brand at an affordable rate!

How Design Can Help Tell A Brand Story

“Once Upon A Time…”

Those four words, when combined, either embraces nostalgia or a magical moment about to be told… a story!

Story telling has been prevalent since the days of cave writings. However, as mankind progressed, new technologies emanated; and with superhighways of online interactions, brands are constantly swimming against a ferocious tide of customer attention. In a world where information is prevalent, visual design aids to strategize further by informing, engaging and delighting the audiences.

Good content & narrative makes a story alluring but a story viscerally explained and duly designed with the right tone, signals & aesthetics amplifies the content, etching an ordinary experience into an extraordinary experience. That’s the power of visual storytelling!

Having said that, how do we strategize design in our brand’s narrative?

According to a study by Visual Teaching Alliance, 90% of information transmitted to the brain is visual. A logically thought out visual design strategy with the right elements of photos, graphics, colors, type and videos swiftly connect the customers with the brand’s key values, garnering engagement to its true potential. However, a logical balance must be maintained in design as undue over telling the story may boomerang affecting the brand itself otherwise.

Here are some tips to help you jump-start your visual storytelling strategy.

Embrace visuals

The human brain processes visuals 60,000 times faster than text. The magic is truly in the innovative use of images that reflect authenticity, cultural relevancy and real time human experiences; nurturing cascading effects amidst viewers by fermenting emotions and engagement to the story.

Most of the real estate and travel brands, for example, use visuals & images to their advantage, by taking their customers on a perspective tour of their products, amenities and the surrounding facilities. See how we leveraged the power of photography to take the consumer through a visual journey around the globe.

 SBBlog_VisualStory_Infographic1

Akbar Travels #PictureYourself campaign

Use Infographics effectively

Infographics are a great way to compile information and present it in a visually and digestible format to tell a story about your brand’s journey. Infographics with compelling visuals and factual information ensues the content goes viral, enables analytical tracking and magnifies you as an expert.

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View the full infographic: Housing.com/ Getinsights/ Akbar Travels

Set your color palette

Colors have the power to pitch different moods and brand values, as well as increase brand recognition by up to 80%. When used effectively, your brand’s color palette can evoke emotions nurturing your story. Are you a fun brand that wants to inspire creativity and youth? Then you may want to consider vibrant and fun colors. However, if you are a serious brand built on trust, you may want to use trustworthy colors. Playing with the same color over and again across all channels steamrolls to build a better brand connect.

  • Choose your colors in order of importance, primary color, the one which you want to be the primary voice of your brand, to the secondary palette (the ones you will use the least).
  • Choose colors that are functional and ensure good contrasting tones.
  • Use images that harmonize with your color palette.

For example, notice how google uses the primary color palette (red, blue, yellow and green) across all its imagery to reflect its playful and innovative culture.

Determine your Brand’s fonts

Further, the choice of fonts you choose also affects the way audiences perceive your brand & its personality. Consider using 2-3 fonts consistently in all channels; one for the title that should be expressive of the brand’s persona along with another easy-to-read font for the subtitle and the body copy.

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Olympia #PursuitofLuxury series

In the #PursuitofLuxury series we did for a luxury real estate brand, Olympia, notice how we paired a sans serif font for the body copy with a script font for the title to add to the premium feel of the brand.

Elevate with the right filters and effects

Enhancing images with tints, vibrancy, saturation, hues or blurring will set the mood for the story giving it a unique look/feel that can reinforce the brand’s culture. Most importantly the filters must have the same synchrony to other elements as per your style guide.

Take a look at how we used the vintage time lapse effect to illustrate how luxury transcends time.

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Olympia’s #LuxuryTranscendsTime series

 

Keep the Brand layout consistent

Ensure the position, size of logo, tagline and other brand visuals remain consistent. While using them over images, ensure that it can offset against its background.

Templatize to get recognized

Creating templates for campaigns will efficiently brand a story. Notice how weekly recipes posts on social media for On1y, a gourmet herbs and spices brand has the similar format which includes the brand colors, fonts, title, images and name. Such consistent elements ties each post together rousing the campaign’s cognizance.

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Personalize your strategy

Embrace the special features, capabilities and audience demographics of videos, vine videos, gifs and memes to foster different types of engagement.

The vine video by Dunkin Donuts, where coffee and lattes represent football players is a fine example of how vine videos can be used to garner virality.

Give it a human touch

Adding a name and face in the form of characters or mascots to your brand story adds life to the narrative ensuring authenticity. A simple cartoon, illustration, hand sketches or animated short films can highlight the storyline while also sharing information about your brand.

In an innovative way to communicate the company’s heritage, Murugappa Group compiled a series of live sketched #SayingItSimply videos; followed by a social strategy designed to foster engagement.

SBBlog_VisualStory_Murugappa

 

Spice up your Brand’s online presence

The timeline cover photo provides for a good amount of real estate to capture due attention from social media followers like Twitter, Facebook, Pinterest etc. The online social space provides for a good amount of real estate to visually pitch your brand story.

 

The power of design in storytelling is no fairy tale. The race to get customer attention is on, and your brand’s visual voice is what will get your brand noticed. So put a strong visual story for your brand, if you want your business to have a happy ending.

Social Beat releases the Digital Marketing Industry Report 2016

Highlights from the Social Beat Digital Marketing Industry Report 2016:

  • Brand Awareness & Lead Generation are the primary goals for most brands
  • Measuring ROI from digital marketing is the biggest challenged faced
  • 87% brands leverage digital & 38% of them allocate 1/3rd budget to digital marketing
  • Facebook & Google are still the most popular digital marketing channels

Bangalore, 18th Jul 2016: The Digital Marketing Industry Report 2016 was released by Social Beat, one of South India’s leading digital marketing agencies. The report is based on a survey conducted in May-June 2016. A total of 376 CMOs and Marketing Heads across India participated in the survey. The companies that participated in the study were from various sectors and verticals including e-Commerce, FMCG, Media/Entertainment, Healthcare, Education, Real Estate, and Travel.

Speaking on the report, Social Beat Co-Founder Vikas Chawla said “The report highlights the rise of digital marketing, though brands continue to use television and print mediums to have a 360-degree approach. It was encouraging to see that 87% of the brands surveyed leverage digital marketing. While brand awareness and lead generation/sales seem to be the primary goals set by the CMOs, digital marketing is increasingly being leveraged for Customer Engagement (46%) and customer service (35%) too.”

The responses from the survey indicate that digital marketing spends are about one-third of the total marketing spends. The results here are considerably different from the IAMAI – IMRB International Report which pegs the digital spends at 12% of the total marketing spends.

Speaking about the survey, Suneil Chawla, Co-Founder of Social Beat, said “Around 10% brands surveyed spend more than Rs. 1 crore annually on digital marketing while around 50% brands spend more than Rs. 6 Lakhs annually. Overall, 20% brands plan to increase their digital marketing spends by 25% in the next financial year. This is important in the context of growing internet and digital penetration in India – brands understand that digital is the way forward. With an expected 500 million internet users in India by 2017, brands understand the massive opportunity to reach out to their consumers.”

David Appasamy, who has recently joined Social Beat as Head of Brand & Strategy, added “The survey reflects the growing acceptance of digital platforms as an excellent means of engaging meaningfully with consumers, generating leads and increasing sales. It was particularly interesting to see that the digital marketing channels are already contributing to more than 30% sales for at least 40% of the brands surveyed.”

Tracking Return on Investment (ROI) is the biggest challenge being faced by brands, closely followed by content creation, quality lead generation and attracting talent. Currently, CMOs are using Sales / Leads, Engagement, Brand Reach and Mentions as the metrics to track the effectiveness of their campaigns.

Most of the respondents said they focus on Social Media Marketing, Search Engine Optimization, Content Marketing and Emailers for marketing their brand online. Not surprisingly, Facebook (89%) and Google (78%) have emerged as the most popular platforms followed by Twitter (56%) and LinkedIn (51%). Penetration of smartphones, faster internet connectivity and interesting video content have resulted in 51% brands targeting YouTube for marketing their brand. It would be interesting to track the growth of newer channels like Instagram and Snapchat in India for brand marketing in the near future.

Vikas added, “Most of CMOs that took the survey felt that they there is a lot of scope for improvement in quality lead generation, result tracking and creative campaigns. This presents a massive opportunity to digital marketers to fill the gap and help leverage the digital medium more effectively for brands”.

Media Coverage for the Report

Economic Times Brand Equity: 38% brands allocate a third of their budget to digital marketing: Report

Business Standard: 87% brands prefer digital marketing: Report

Exchange4Media: 87% brands leverage digital; Facebook & Google platforms most preferred: Social Beat Report

Economic Times: 87 per cent brands prefer digital marketing: Report

The full report and infographic can be seen below:

Digital Marketing Industry Report India - 2016 Digital Marketing Industry Report India – 2016

 

 

 

How can brands market themselves in the digital age?

Much has already been said and written about managing brands: creating awareness and loyalty, refreshing them, launching brand extensions successfully and increasing revenues from a brand’s franchise year after year. Companies like P&G and Unilever honed this to a fine art and became sought after employers by eager MBAs raring to manage brands.

This was when the television commercial and its production was the high point of months of research, mapping, positioning and creative options. Print and outdoor media supported the core TV effort, while promotions drove increase in sales through value offers to encourage brand switch and sampling by new users. It was always about using mass media to build brand image, and influence the audience to buy a brand based on promised benefits and lifestyle cues.

The disruption of the Internet

With the advent of the Internet and digital content, many things changed fundamentally. The Internet was mass media, but in a very different way: instead of being a ‘one-to-many’ communication (broadcast) that was information push, the Internet offered the chance of engaging (conversations) with many in an interactive manner. For it is a ‘many-to-many’ medium, with users generating content as they engage with each other.

The nature of the medium itself changed how brands reach out to audiences:

  • From brand message to rewarding the viewer

Digital marketing is, in a sense, permission marketing. How would you like it if a brand manager came in and put up a poster on your living room wall? Yet, when we advertise on Facebook, that is what we are doing in a sense! Their ‘walls’ belong to the users, not Facebook, not you. So if you’re going to be there, then you better reward them in some way: with a great story, with humour, with new information, with emotion or a new idea – commonly known as content marketing. It not only has to be worth their while to view, it must earn that place on their wall. And if it does, they will, in turn, share it on their friends’ walls like it was their own.

One example is this video by the BBC on Vincent Van Gogh’s birthday.

  • From awareness to the audience owning the message

It is no longer about just pushing out information on a brand or product and building its image based on benefits and lifestyle cues. It’s about engaging with audiences and starting conversations.

In the nineties, as the Internet spread and broadband began to proliferate, BMW was doing a big push into the US market which was then dominated by Mercedes. But BMW did not have the financial strength and budgets that Mercedes had on conventional media. The spread of broadband was an opportunity that BMW capitalized on with the famous BMW films. Only, instead of commercials on mass media, they produced short films by well-known directors starring Clive Owen and other stars based on the storyline. Central to each film and a star in its own right was, of course, a BMW: BMW Star and BMW Ticker.

In all, some ten films were produced over a three-year period and went viral quickly. The viewers it was aimed at, a younger, highly successful, independent thinking audience as compared to the older Benz traditionalists, owned the films and shared them widely with their peers. The result was electric, with BMW’s sales in the US surging without having to spend on mass media.

  •  From mass messaging to personal engagement

In the days of conventional marketing, it was all about the message. Consumer research threw up problem statements and provided insights, based on which, brands were tweaked. Then came the all important messaging based on the problem that was being addressed. At all times, the communication was from the brand to its audience; one to many; a one way communication. Creativity played an important role as audiences were being bombarded with thousands of messages a day, from when they awoke to when they went to sleep. The power of an idea is what got the brand past the filter of the mind through relevance and originality-enough to get their attention. Still, it was one more message that they absorbed, with the outcome still in doubt!

With the Internet, everything changed. Ideas are still important, as is creativity, to reward the audience for viewing the message and provoking them to engage with the brand. This starts a conversation, and the beginning of building a relationship with the audience that relates to the brand based on the idea. The idea must reward the reader or viewer in some way: either through humour, or by giving them information of value they were unaware of, or by simply capturing their imagination in a sociable way.

Like this Nike ad which uses Messi as a role model.

In conclusion:

Large media houses do not own the Internet, its users do. They not only ‘own’ it, they initiate its use according to their convenience. Their use of the Internet, depending on time of day and context, can be to consume the news, network with friends, send emails, work or entertain themselves. A single medium serves to satisfy all their needs depending on time or context. A good marketer knows what kind of message to reach to them, when and in what context, always keeping in mind that the message must earn its place on their walls with relevance and reward them. Done well, it will gain their ‘ownership’, so they share it with their friends.

Learnings from Social Media Week, Bangalore

It was a full house at the Social Media Week, Bangalore this year! A great line up of speakers and interesting mix of panel discussions kept us all hooked to our seats. The event was organized over two days and witnessed some great industry experts share their knowledge and experiences with the crowd. Be it two 18-year-old drop outs building a child-caring app – ‘MyChild’ which is now used in more than 135 countries or a ladysingle-handedlyy fighting against one age-old social stigma – Menstruation by using comic books and social media – It was everything a Social Media Week should be.

The event started on a high note with India’s Ad Guru, Prahlad Kakar’s session on Brand Building Through Story Telling. He took us through a journey we would never forget. Sharing stories from his personal life and experiences captivated the audience. A maestro at storytelling, he gave away some important tips on how to build a brand by telling its story in a manner that makes the brand a hero!

Following Kakar’s session, we had Arnav Ghosh from Blippar India talk about Visual Marketing and Changing Consumer Context. The session addressed the scope of Visual Search and how we’re moving towards a future where Physical reality and augmented reality will blend into one. He was highly lauded for his talk and presentation of Blippar, an app that turns everyday objects into consumer-centric interactions. We will be writing a blog post later this month on how Visual & Voice search are going to change digital marketing forever.

Speaking of Visual and Voice, how can one not mention one of the most interesting sessions on cricket by cricket journalists Prem Panicker, Gaurav Kalra and Bengaluru-based popular Twitter personality Ramesh Srivats. Cricket has not only changed as a game but also how people look at it now and what they have to say about every little aspect. Apart from taking part in debates and writing out blogs, Twitter has become the new medium to express or oppose one’s opinion. Though Twitter is infamous for its social media ‘Wars’, it has also given an option for fans to follow the game through live-tweeting. Ramesh agrees saying, “Discussions on cricket are like everything else on Twitter; part stupid and trolling, part insightful and intelligent.”

There were a couple of more interesting talks on People Intelligence and Monetizing Digital Content by Amartpreet Kaur and Mahesh Narayanan, Saavn respectively. There was a very interesting panel discussion with Ganga Ganapathi, VP, Ogilvy as the moderator and Anshul Chaturvedi, G.M, Wohoo and Anjali Gupta, IBM as panel members discussing on ROE (Return on Engagement). They talked about how digital has become an integral part of marketing strategies for brands and what engagement means to the brands. The three of them shared their views and thoughts on how to measure engagement and the effectiveness of campaigns online. Many a times engagement is a great short term goal before arriving at return on investment (which for many brands is leads, sales, revenue and referrals).

The evening continued on an exciting pitch and witnessed digital expert Kiruba Shankar shared his knowledge on the future of communication and how podcasts play an important role in it. The session was interactive and had a lot of guests sharing their thoughts and ideas. Kiruba himself has multiple podcasts which can be seen here.

Day one of the Social media week ended on an exciting note and anticipation for the second day was higher. Sandy Carter from IBM shared her views on Social Intelligence and how important it is for a marketer to identify negative and positive sentiments. She is responsible for IBM’s worldwide focus on startups and having her kickoff day 2 at the event was an absolute delight. She spoke at length at about how even startups are starting to leverage big data and actionable people intelligence to connect with consumers around the world. She gave an example of Chocolate Jhony who has been able to leverage SnapChat and other social media channels to expand to multiple geographies.

Following Sandy Carter’s sessions were various more interesting sessions on Influencer Marketing, Snapchat and on breaking a taboo through social media. A gripping debate on “The ugly face of influencer marketing” amongst some of the industry experts like Kiruba Shankar, NanditaIyer, Karthik Srinivasan and G.Nivedithwas probably one of the best sessions of the day. There was a lot of discussion on whether influencers should sell their soul by reviewing and writing about topics that they don’t personally use. For example, should a technology blogger partner with a beer brand or a fashion brand. Challenges faced by influencers were also covered and many of these are similar to the Influencer Industry Report we had launched earlier this year.

There was also a stand-up comedy by Satish Perumal whose rib-ticklers cracked up every single soul in the room! His joke of the day had to be – In a city where people are dying because of potholes, the only person who can use a helipad has left the country!

A jolly-good week with people from all walks of life coming together to tell their story on how social media – a medium – is more than just Sharing, Liking or Commenting, was what SMW’16 was all about. While leaving the event with the same enthusiasm was one thing, learning to ‘Tell A Story To Sell Your Brand’ was another insight that we take back to our working desks.

For those who could not make it to the event, here are some key bytes from the sessions from both the days –

Storytelling is the heart of every communication” – Mr. PrahladKakar

Visual Marketing is the bridge between the physical and digital worlds” – Arnav Ghosh, Blippar

Content is always paid for, either the brand pays for it or the users pay directly to consume the content” – Mahesh Narayanan, Saavn

A brand is the strongest when it is clear about what it has to offer to its customers” – Ganga Ganapathi, VP, Ogilvy

As the industry matures, most Influencers will have disclosures and be more true to their identity” – Kiruba Shankar

Social media gives you a new kind of surround sound from cricket matches. – PremPanicker

Social intelligence moves the needle of your social media presence to social business”. – Sandy Carter, IBM

Occasional trending does not build long-term emotional connect with consumers” – Alokedeep Singh, Titan

For those who attended the event, do share your experiences and highlights in the comments below!

Innovative Campaigns by Funded Startups in Bangalore

India’s Silicon Valley, Bangalore boasts of over 1700 startups and is considered as the world’s second fastest growing startup ecosystem. The city has some of the most successful and funded startups such as Flipkart and Urban Ladder. So what makes these startups so successful?

Great Product + Great Marketing = Successful Startup

Startups are leveraging digital marketing effectively and marketing themselves on a shoe-string budget to drive brand awareness and sales. Here is a look at some of the innovative social media campaigns by funded startups in Bangalore.

#DoThumbThing by Flipkart

Founded by:  Sachin and Binny Bansal

Funding so far: $3.2 billion in 12 rounds from 16 investors

Flipkart is one of India’s largest ecommerce portals to buy a wide range of products including electronics, books, clothing and accessories.

Flipkart, known for its innovative social media campaigns, came up with a campaign to create a buzz around the revamped mobile application and increase new users. They came up with a hashtag #DoThumbThing. The idea of this campaign was – people use their thumb to do almost all their activities on their phone, so now use the power of your thumb to shop for anything on your app.

do the thumb thing

As part of the campaign, the brand did the following things:

  • Thumb main hain Dum! #DoThumbThing
  • Shop on the Flipkart Mobile App & get a voucher worth Rs. 150 from Book My Show! #DoThumbThing
  • Convenient shopping now at your fingertips. #DoThumbThing with the Flipkart Mobile App!
  • Tweet how your thumb has changed the world & win a power bank!  #DoThumbThing
  • Dress up your thumb and win  #DoThumbThing contest on @instagram

The campaign worked so well that the app on the Play store got a rating of over 4.3 with installs in the range of 10 Million to 50 Million.

Launch video 1

Launch video 2 

#SalesmanWaliBra by Zivame.com

Founded by: Richa Kar and Kapil Karekar

Funding so far: 8 million in series A and B funding

Zivame.com is a leading website to buy lingerie with over 2000 lingerie styles to choose from. Zivame.com last year ran a #‎SalesmanWaliBracampaign for all the victims of bra shopping tragedy where women have been forced to buy lingerie from sales men who are not competent.  Zivame.com – the lingerie expert asked their women followers on social media to share their various horror and awkward stories.

salesmanwalibra

The quirky visuals, gifs and campaign hashtag coined by Zivame created a buzz on all platforms and created a good brand recall for Zivame.

#TheHomecoming by Urban Ladder

Founders: Ashish Goel, Rajiv Srivatsa

Funding so far:$77M in 4 Rounds

Urban Ladder is an online furniture and home décor company with presence in 12 cities across India.

#TheHomecoming

Late last year, the brand created a stir on social media by creating a short film “The Homecoming” to celebrate the essence of family.  This short but impactful film was created with a core objective of creating brand awareness among its target audience. The film showcases a couple taking a decision to move into their son’s home.

The beauty of this film is that it is a simple concept that strikes a chord with the common man and has a fundamental message that beautiful homes are not just made from fancy furniture but emotions and thoughts play an important role. The video garnered ~900K views on YouTube and has been shared on social media platforms widely.

#ChaloNiklo by Ola

Founders: Bhavish Aggarwal and Ankit Bhati

Total Equity Funding: $1.18B in 7 Rounds

Ola is one of India’s most popular cab booking app. It is the also the largest platform with 40,000+ cars across 22 cities and growing!

Ola has come up with many innovative campaigns and one of the most popular campaigns they did was the #ChaloNiklo campaign. The brand leveraged Twitter & Facebook by posting engaging photo ads and video ads featuring content of its #ChaloNiklo campaign. The Twitter Contest helped them create a buzz around the hashtag. Ola also directed people to its website with link ads in the News Feed and right column, and ran mobile app ads to drive people directly to its mobile app.

ola ola

Another interesting campaign that the brand ran was the #TypesOfFans social media campaign during IPL season 5.  The campaign offered a drivers’ view of the different types of cricket fans that they get to travel with during IPL season 5. They made a video dedicating it to crazy cricket fans and the amusing behavior that they display. They also conducted a contest on Twitter, where the brand was able to get entries from cricket fans and engage with them.

ola twit

Face of Courage by stlyetag

Founders: Sanjay and Yashodhara Shroff

Funding: Rs 50 crore in angel funding

Styletag.com is an online curated fashion and lifestyle startup.

Fashion brand Styetag launched a powerful campaign titled “Face of Courage” and the firm hired acid attack survivor Laxmi Agarwal to model its ‘Viva n Diva’ collection. Apart from this, the brand also announced that they would donate 30% of its revenue from this initiative to Agarwal and the Chhanv Foundation, which supports acid attack survivors.

styletag

“This initiative directly associates us with issues of importance,” said founder Sanjay Shroff, “thereby making us more recognizable to our clientele, the women of India.” The campaign did well on social media and the brand got recognition with a lot of stories, both online and offline.

styletag 2.jpg

#bobbymissing by Chumbak

Founders: Subhra Chadda

Founders: $2M in 2 Rounds

Chumbak sells designer t-shirts, tins, coffee mugs and other quirky Indian products. Chumbak launched #bobbymissing campaign to promote the opening of their New Delhi store to create a buzz and engage with their customers and fans on social media. They used a character from their popular Bobble Heads collection and constantly updated their pages with candid images announcing the spotting of the missing Bobble Head Bobby in various big events and cities, which got them good traction on social media. The campaign ended with Bobby finally making an appearance thus introducing their Delhi store.

bobby

 

Think we have missed out something? Let us know by leaving a comment!

Top Marketing Events in Bangalore

Events and Conferences are a great time to Network, Showcase your Product/Service and Learning from the best in your industry. But, choosing the best marketing events to attend can be a difficult task. Hence, we bring out our compilation of the top marketing events in Bangalore.

1. Click Asia Summit

Click Asia Summit is Asia’s largest digital marketing Summit which focusses on the digital transformation of business. This Summit follows a hybrid model that presents the speaker sessions and panel discussion together and help dive deeper into the topic of discussion. Click Asia Summit happens for 2 days in the month of April and speaker sessions usually run for an hour, which allows up to three speakers to deliver a twenty-minute talk in TED-style, followed by an open discussion with the audience. Time = money = learning is the motto of this event. They have 50+ global organisation partners, 60+ speakers, 400+global delegates, 50+ media partners across 20+ countries under their umbrella which offers a great deal of opportunity to network with top CXOs, leading marketers in the industry, agency heads, brand managers and almost everyone who are passionate about digital marketing.

Few highlights of Click Asia Summit 2016:

  • Ayal Steiner, MD of OutBrain for Asia Pacific gave an insight into how content marketing gives a complete picture of your brand storyline
  • Aryan Bonnici, MD of Hubspot discussed on the content marketing trends of 2016.
  • Robert Scoble’s digital food for thought on Entrepreneur in residence.

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2. The Smart CEO Startup 50 Conference & Awards

It is one of a kind, clutter-free conference that focuses on gathering high-end entrepreneurship knowledge from investors and entrepreneurs from various sectors. This flagship event by The SmartCEO Magazine aims to impact the Indian entrepreneurial ecosystem through thought -provoking discussions and knowledge-sharing sessions. Followed by this, is the Smart CEO Startup50 Awards that aims to reward, recognize and honor startup entrepreneurs who’ve built wonderful businesses in a short span of time.

Few highlights of The SmartCEO Startup50 Conference and Awards-

1.  Keynote Talk by Krishnan Raman, Founder & CEO, Flutura Decision Science about the importance of #First100Days
2. Investor Panel titled “VCs are from Venus, Entrepreneurs are from Mars”, spearheaded by Kae Capital’s Shubhankar Bhattacharya

3. 20-minute TED-Style talk by various successful entrepreneurs

4. Gala Awards Night to recognize and honor India’s Top 50 Startups from various sectors
5. Interactive session with leading entrepreneurs like Ashok Soota of Happiest Minds and K. Ganesh of Portea Medical & Growth Story
This year, the event is happening on 21st October at the Taj West End, Bengaluru. To register for the event, visit http://goo.gl/MjDrT4 now!

3. Surge Conference

Surge Conference is one of the largest marketing conferences in Bangalore which happens usually in February every year. Over 5000+ attendees from 72 countries made their way to attend this conference this year. The conference incorporates some of the best marketing minds from top companies in the world and also celebrities from Bollywood to add more spice to the conference.  Hence, not only you will have an exposure to all the marketing trends but you can have fun networking with your favourites in town as well.

Few highlights of Surge Conference 2016 were:

  1. Twitter’s GM of Developer Platform, Rich Paret, dazzled the stage and talked about the role of Twitter in the mobile revolution.
  2. Founder of the OnePlus, Pete Lau took through the vision of One plus, the brand being a silent killer and what we can expect next from the company.

Free tickets were offered to female entrepreneurs to attend this conference with a motive to increase participation from women.

 

3. Brand Owners Summit (AFAQ)

Every brand manager is the owner of their brand. They are the real brand ambassadors. The Brand Owners Summit gives unique opportunities for all the brand managers in the country to interact and share thoughts on brand building strategies. It is a 2 day Summit which happens in the month of March in Bangalore and the occasion is graceful by the presence of top branding strategists across the country. The Bangalore Brand Summit brings together Bangalore’s top brand owners and senior executives to discuss trends, debate ideas and share their knowledge. The event concludes with awards recognizing the hottest brands. If you are a branding freak, then this is the right place to know anything and everything on branding techniques. This summit focusses on complete learning experience from various brand gurus who are successful in shaping their brands, values and ideas.

Few highlights of Brand Owner’s Summit 2014 Bangalore:

  • Krishna Kumar Natarajan, MD and CEO of Mind tree explained how branding will directly have tangible effects on sales
  • Madan Padakki founder of Head Held high played videos on brand building which left the audience awestruck
  • Amuleek Singh of Chai point made a deep dive into mobile marketing

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4. Great Indian IT marketing Summit

Information technology cannot be marketed in a conventional manner. Digital channels like LinkedIn and Facebook are found to work well for IT marketing. It requires a lot of understanding and must be delivered in a simple yet effective manner to the target customers. This Summit is focussed on IT specific marketing fraternity and helps marketing leaders in IT industry to share their ideas on technology-driven marketing. This Summit takes place in the month of February in Bangalore. This Summit also takes pleasure in awarding top performers in the field of IT marketing who are popularly called as Chief marketing technologists.

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5. Social Media Week

Events like Social Media Week not only give an opportunity to meet people offline, who you have otherwise interacted on various online media, but also a chance to learn from others who are in this space. Just like a TED event it has multiple community organisers across the globe and provides an opportunity to organise an independent event during one of the editions of SMW conference. It is very easy to organise because of the standardised structure regardless of the location of the city.

SMW Bangalore opened its chapter in the year 2014. The Social Media Week will be happening in Bangalore from June 6 -10, 2016 which has a lot of buzz and popularity compared to the previous SMW with the progress of digital marketing in India. It is a worldwide conference that shares the best ideas from best minds on how social media is playing a key role in changing the business, society, culture around the globe. For the world active in social media platforms and conventional marketing seeing a dilution in terms of reach and ROI, this summit will give you insights on social media marketing and the various platforms which are gaining popularity.

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6. NASSCOM Product Conclave

This conclave regularly remains the talk of the town in the month of October every year. For product marketers, new product developers and product innovation seekers this conclave is the right platform to view some of the best product exhibits which can turn your way of thinking and helps in designing future products. For the budding entrepreneurs, you will realise the potentials of your idea and ground realities in the market. Events such as leap-frogging and speed-dating with investors will help you overcome the start-up shyness and fear of presenting your B plan to unknowns.

Few highlights of the Nasscom Product Conclave 2015:

Nasscom product conclave Bangalore 2015 conducted 5 major events namely:

  • Summit which included summits on design, IoT, growth hacks, cyber security.
  • Moonshot is an interesting hacking event where you have to find a strong solution to one of the biggest global problem.
  • Conclave which included Mainstage talks, Workshops, Panels, Roundtable, Huddles
  • Product showcases which included the showcase of 100+ innovative products
  • Maker Faire which was an exhibit of innovation, creativity and resourcefulness from across India
  • Connects which was a networking activity which included investor speed dating where you have to speed dates an investor, wow them and woo them in a short span of time

7. Global Mobile Internet Conference (GMIC)

Global Mobile Internet Conference made a debut to India in the year 2014 and was held in Bangalore in September 2015. With over 2700 attendees, 43 exhibitors, and 150 media representatives, GMIC has become India’s largest internet conference ever. The motive of this conference is to bring in innovation in the field of mobile internet to bridge industries and geographies and saw the participation of all leading companies in the space of mobile internet. It is a globally recognized conference where you get good opportunity to network with some of the top guys in the mobile internet space.

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Few highlights of GMIC 2015:

The GMIC 2015 had four stage of events namely

  • Innovator stage – GMIC main arena for speakers
  • Developer stage which featured new developing platforms and kits with focus on mobile tech developers
  • IoT track – Talks about connections which are turning the lifestyle into entirely new dimension
  • G-Startup – Platform for start-ups to enter into competition

 

Do feel free to comment below or reach out to us in case you feel any other event in Bangalore deserves to be a part of this list.

Top Websites for Buying Royalty Free Images in India

Have you written a blog post or a great story but have no idea where to look for pictures to accompany the same? Or are you looking for some high quality images for your design project?  Well, worry not! We have put together a list of best websites for buying royalty free images in India.

Images Bazaar

Owned by Mash Audio Visuals Private Limited, Images Bazaar provides creative professional images under different categories. Founded by Sandeep Maheshwari, Images Bazaar has the world’s largest collection of Indian images, with over 10 lakh photographs, videos, illustrations and 3D imagery shot by over 10,400 photographers.

Photoconcierge

Bangalore based Photoconcierge is a collaborative digital marketplace for photographs, illustrations and videos. The company provides a stock repository of photos, vectors and videos to marketers and individuals. With a wide range of photographs and network, the company is a perfect resource-pool to help you find photographs that match your every need.

Photosindia

Photosindia.com is a premier stock image agency that combines the entire processes of stock photography to bring you high quality and wide variety of pictures. With a team of highly enthusiastic and creative visualizers, photographers, software professionals, photosindia is a one stop solution for all your image requirements.

Thinkstock

Thinkstock offers user generated premium royalty-free images, vectors and illustrations selected from Getty Images, iStock and other worldwide image partners. The unique thing about Thinkstock images is that you can download and use any image at any file size without affecting your price. It is also the only subscription that offers images from over 40 collections.

Shutterstock

Shutterstock is the largest and most exciting platform for creative professionals to license content – including images, videos and music – as well as innovative tools that power the creative process. Founded in 2003 by Jon Oringer, they have millions of royalty free tock photos, illustrations, and vectors for all your needs.

Imagedb

Imagedb has a collection of high quality, diverse range of over 80,000 Indian stock images. Apart from this, Imagedb also has footage and other services including image key wording, retouching, masking or clipping path, Image filterization etc. The company also arranges for commercial shoots for clients, depending on their needs.

FreeDidgitalPhotos.net

FreeDigitalPhotos.net offers pictures and illustrations for free of charge, for business, personal, charitable or educational use. The pictures that are available for free are small in size however, the website also lets you download larger size images but it comes with a cost. Once you have chosen the image you want, the portal lets you download them without even registering.

ImagesKart

 ImagesKart was founded to provide advertising and communication agencies visual content key to researching, purchasing, and downloading of Indian Images. The company has more than 5000 contributors spread across India and aboard.

Unsplash.com

Unsplash provides free and high-resolution photos that have been submitted, free of any usage restrictions, by established and up and coming photographers. Every 10 days, 10 new images are added to the website. All photos published on Unsplash are licensed under Creative Commons Zero so you can copy and modify them at your will.

IndiaPhotoStock

IndianPhotoStock has a unique mix of stock images and fine art photography by Sanjay Marathe. The website hosts more than 20,000 images of India and USA and has pictures of travel, monuments, people, culture, festivals, infrastructure, agriculture, cities, villages, rural life and many more subjects.

Getty Images

An American stock image company, Getty Images has an archive of over 80 million images and illustration and more than 50,000 hours of stock film footage. They have a large central repository online where you can browse for images and buy the rights. Cost of the images varies from the size and resolution of the image. Apart from this they also offer custom photo services for their corporate clients.

Dreamstime

 Dreamstime is one of India’s leading stock image companies that provide high quality digital images and illustrations at an affordable price. Currently the website has around 15,000,000 registered members, more than 300,000 contributing photographers and over 44,000,000 photos, illustrations, cliparts and vectors.

StockImagebank

If you are looking for Indian contemporary stock images, then Stockimagebank is the place to go.  The company provides high quality images to agencies such as JWT, O&M, Leo Burnette, Lowe Lintas and clients such as Sony, Microsoft, Nestle, P&G in India & across the globe.

Dinodia

Dinodia has all pictures relating to India including historic pictures from 1980 onwards. They also house, paintings, illustrations, black and white images and contemporary color images. With a total archive of over 50 million images online, Dinodia, paintings, illustrations, black and white images and contemporary color images. They also have over 100 contributors who take pictures for clients in case they don’t have images a particular client is looking for.

Think we have missed out something? Let us know by leaving a comment!

 

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