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5 steps to creating a successful Market Research survey

  • Mrinal Gaur
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  • 15 December , 2020
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    • 5 min read

Einstein once said ‘The important thing is not to stop questioning’ But does the count matter? Does every question lead us to the desired learning? The trick is not in asking questions but knowing how to ask the right questions. 

Holistic market research requires us to either own that skill or learn it. This is all the more pertinent now that businesses are becoming more and more consumer-centric. We can reach a consumer-oriented solution only by knowing what our consumers want, when they want, and how they want, and we need to ask them the right questions first.

 Let us first understand what market research is. A new opportunity in a business and its related domains should be analyzed first through market research as it gives us an idea of the viability and feasibility of the decisions to be taken. As precisely explained in one of our previous blogs, market research plays a vital role when we have to spot business opportunities, to understand our consumers in-depth, to understand our competitors and their approach, to grow in business, and to identify the right channels of marketing for our business.

A very powerful form of market research is primary research, which is best described as an entirely new form of data collected by asking questions to the existing and prospective consumers of our brand. There are multiple types of primary research implemented depending upon our objectives - Interviews, Focus groups, Surveys, and Observations. When it comes to collecting information from a large number of people systematically with a decision orientation, a survey is highly effective.

After a market research survey has been generated, rolled out and after our data points are in place, the next logical step is to analyze these points and derive actionable insights. This is a lengthy process through and through. In fact, the data collection process alone can take months, even years sometimes, hence, it is all the more important to start off on the right note. Mind it, Surveying could be cumbersome and non-conclusive if the number and type of questions are not appropriate.

Hence, we have put down steps involved in making a successful market research questionnaire to ask meaningful questions to our audience.

 

First and foremost, we define our Research Problem & Target Audience

A simple way to define our research problem and target audience is to answer the following questions first.

What is the goal of this research?

What problem are we trying to solve with this data? What sort of decision will this survey lead to? Where will it be implemented? 

How will it be useful to the consumers, brands and products? What information do I want from this market research questionnaire and why? 

What do I hope to understand about my target audience through this research? 

What market is this survey targeting? Which segment is the perfect fit and will help in the decision making process with reliable insights?

While answering these questions, we need to keep in mind the following - the size of our audience sample, the channel, and medium of our survey, and the detailed characteristics of our audience. Several data points with only a handful of them qualifying the characteristics is a waste of resources with no conclusive results.

We can use a few online tools to also build our consumers’ persona as explained in detail in one of our previous blogs.

 

Divide the information to be collected into Information Areas

After defining our research problem, we put down all the information that needs to be collected and group them in logical heads which are our key information areas. This list needs to be exhaustive, because a single missing piece can lead to an unsolved puzzle in the end and the process cannot be practically repeated. We also make sure that these key areas are not overlapping or contradicting each other.

Let us take an example to understand this better. 

For a market research survey conducted to design a marketing strategy for an existing FMCG product, the information areas could be Usage of product, Purchase behaviour , Profile, Perception, and Brand health.

 

Logically sequence your information areas

After the information areas are in place, we order them as per logic to ensure that the survey nurtures respondent friendliness. The flow of the market research questionnaire is kept such that the respondent does not get mentally fatigued in between, hence, it is also a good practice to keep the questions about the core purpose of the study right in the beginning. Some common criteria to decide this order are chronology, expected bias, and the level of critical thinking. 

 Some of the common structures that are followed include -

  1. Introduction of the respondent
  2. Screening questions
  3. Category behaviour
  4. Brand health and image
  5. Respondents’ Attitudes/beliefs
  6. Additional/ secondary data

 

Start asking questions now!  

Now, we can start forming questions within the Information areas. An effective way to create questions is to divide the information areas further into Variables and Indicators. 

For example, under ‘Category behaviour’ mentioned in the previous head, the variables are ‘Purchase behaviour’ and ‘Usage behaviour’. Furthermore, the indicators under ‘Usage behaviour’ are ‘frequency’, ‘purpose’, and ‘type’.

Within these heads and subheads, the questions belong to two categories - Open-ended and close-ended. When it is important to capture spontaneous answers or when we can’t put together an exhaustive list of responses as an aided list, we use open-ended questions such as ‘what do you particularly like about Product X?’ or ‘What are the reasons for not using Product X?’

On the other hand, Close-ended questions are easier and quicker to answer for a respondent as they have options to choose from. The respondents are given an aided list, which is an exhaustive list of all possible answers. Here, we make sure that the options are mutually exclusive and are not open to interpretation. 

We always go for short, simple, and clear questions. For example, rather than asking, 

‘Have you used the conditioner at least twice in the last two months?’, 

we should be asking ‘Have you used the conditioner two or more times in the last 1 month?’ 

Similarly, ambiguous questions are avoided because they don’t lead to a thoughtful answer.

 

Proofing, and Piloting

Now, when we have put down our questions in the market research questionnaire, it is imperative to check for errors and test it once. We examine questions against the initial information areas in terms of completeness and we run a need test (for knowing if there is any question that is not required). Finally, we run it informally to know if the flow works, to check if any contradictory answers are emerging, or if any questions are heavy on the respondents' memory, and to assure the length of the survey is correct. 

Before rolling out the market research survey online or online, it is crucial to examine the survey as a whole once. Hence, we ensure to provide context to the respondents in the form of reasons. Also, we set the expectations for the participants concerning length, time taken to complete it and a progress bar within the survey is always a great option. 

While these are the steps involved in creating a market research survey, one wise thing to do not just while making it but also executing it is to follow logic and common sense. Remember, a true researcher should always remove his cloak of views and biases before starting to work on a survey because it is more important to know what others think.

Voila, our survey is ready to go!

Reach out to our research experts to know more about how you can create the right market research strategy for your business! 

 

 


Is IPL advertising a hidden opportunity for Indian Marketers?

  • Arifa Rafeeq
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  • 18 August , 2020
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    • 4 min read

With the deadly virus and the national lockdown upon us, there has been very little to look forward to during this year. But thanks to OTT (Over the Top) platforms and the nation’s undying love for cricket, we are now anticipating the return of the fun-filled Indian Premier League (IPL) in the second half of this year. The 2020 IPL, like so many other events this year, will be held like never before. For one, the stadiums won't be packed with tens of thousands of passionate fans, as the tournament will be conducted in UAE with limited spectators. More importantly, the advertising engine that drives revenue for the IPL will be largely limited to digital platforms. OTT platforms like Hotstar are in prime position to capture even greater audiences and thus, have become the sole focus for brands. If you want to grab eyeballs during the 2020 IPL, a keen understanding of advertising on OTT platforms is crucial. 

What are OTT platforms?

OTT platforms are one of the fastest-growing networks of today’s Indian online marketing world. With more people turning to digital platforms for all their needs due to the lockdown, these platforms have witnessed a tremendous spike in the last couple of months. With the current speed of growth, it is now roughly estimated that by the end of 2023, the Indian OTT marketing world would have a whopping 500 million viewers online. 

One of the nation’s very own OTT platforms that is also the most-subscribed app in India, is Hotstar. Hotstar is owned by Novi Digital Entertainment, which is a subsidiary of Star India. As of May 2020, there are 8 million paid subscribers and 300 million active subscribers on Hotstar alone. Since IPL streaming is a service provided to paid subscribers, we think it is safe to say that we can expect another spike in the number of subscribers for the sake of the Indian Premier League.

 

But as marketers and advertisers, is Hotstar just a mere OTT platform and the IPL, just a game? Or a spectacular opportunity for advertisers to create brand awareness?

 

Ultimately, video advertising is one of the most effective forms of advertising. An average person in India spends approximately 3.5 hours on video streaming on smartphones. In addition to that, 69% of internet users have one or more entertainment or video applications downloaded on their phones. With more than 95% of Indian households being single television households, the video-in-hand demand has made a huge difference to video advertising. This is probably why the 2019 IPL broke viewership records with up to 462 million viewers watching the game online and upto 300 million viewers watching it on Hotstar. 

 

Why should brands advertise on Hotstar in the 2020 IPL?

The following are some of the reasons why brands should advertise in this nation’s most awaited game on Hotstar:

  1. Higher viewership:

    After last year’s record-breaking viewership of 462 million viewers (300 million from Hotstar alone), this year we expect an outstanding increase in the viewership rate owing to the lockdown as well as the Disney+Hotstar audience pool of 250 million viewers.

  2. Lower IPL advertising rates:

    With the previous IPL advertising rates being expensive and affordable only to the biggies of advertising, many small scale businesses could not advertise in the IPL. This year, however, the IPL offers a starting package of 1 lakh INR only - which means more brands will be advertising on this medium.

  3. Hotstar audience interest:

    As per the audience interest, 66% are annual travelers, 60% are monthly online shoppers, 40% are degree/diploma holders, 70% are investors of stocks and MFs, and 90% have paid subscriptions. This opens up a vast variety of opportunities for brands to reach their audiences. 

  4. High Ad inventory:

    With around 56 matches, each match has around 2,300 seconds of ad inventory. 

  5. High Engagement:

    Hotstar advertisement in  IPL 2020 offers remarkable engagement from viewers right through Pre, as well as Post live show updates and Highlights. 

  6. Option to choose from different ad formats as per your marketing goal.
  7. Option to filter your potential brand audience through location, gender, interests, etc.
  8. An increasing number of viewers on Disney+Hotstar applications each day.

 

Who must absolutely advertise on Hotstar IPL 2020?

  • Brands that want to boost their sales after being sidelined by the lockdown.
  • Brands that want to introduce new products/services to a larger audience
  • Brands whose target audiences are young, digital-first, and/or urban.

 

Best Advertising Options for Hotstar IPL 2020:

Since the public will not be able to physically attend the matches this year,  the IPL experience is going to be different from the previous years. The same goes for advertising in IPL. Some of the most popular Hotstar advertisement practices in IPL are as follows:

  • Billboards:

    Similar to an outdoor advertising billboard, a billboard is a big banner of your brand that can be in the form of an image, video, or a series of images as a photo carousel. A billboard may be placed on any content page such as the home page, news, sports, movies, etc.

  • Midrolls:

    10-30 seconds of unskippable ads that play during live match breaks/between programs. This is the most popular form of advertising used by a larger number of brands.

  • Features:

    These ads are non-clickable ads that pop up during the crucial moments of the game. This ensures high engagement and visibility that offers a remarkable boost to your brand.

  • Branded Cards:

    These are banners that carry the brand logo and their message and are placed right below the live streaming of the match in the social live feed.

 

IPL Advertising is a great opportunity for both moderate as well as high budget advertisers. It is used by a variety and a large number of brands in order to reach their target audience. Since Hotstar is the most subscribed application and IPL is the most-watched game, the two put together a remarkable number of viewers and a large audience of different likes and dislikes. With reduced rates and higher user engagement after the Disney tie-up with Hotstar, now is the best time to invest in advertising on Hotstar!


Building a brand for GenZ in India – In conversation with Simeran Bhasin, Founder, BRAG

  • Somya Aggarwal
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  • 17 August , 2020
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    • 5 min read

When you live the brand, it is so much easier to build it. Simeran Bhasin, Co-Founder of Innerwear Brand, BRAG, has lived by this policy that has constantly helped her gain over two decades of experience with brands across diverse consumer segments including kids, youth, and luxury. After having worked with Fastrack by Titan, Manipal Hotels, Britannia, and Wildcraft in 2014, she turned entrepreneur and launched India's 1st and only young girl focused Innerwear brand - BRAG, in 2016. 

During our webinar series, Simeran Bhasin shared her journey of working with some of the most iconic brands, her insights on making a campaign successful for GenZ, and how she scaled up Fastrack, Wildcraft, and now BRAG at a national level. Throwing light upon her learnings throughout her journey, she believes that it’s important to stay true to the brand essence and that each brand should find a way to become relevant to its consumers in order for it to become a success. 

Starting with your journey with Fastrack - from watches to a lifestyle brand for the youth, was the transition easy?

“Everyone in the team at Fastrack was excited about trying something new. I always believed that we have to live the brand to build it and connect with it. That was our starting point. In a company like Titan, the transition was easy. Entrepreneurship is in the blood of Titan. It’s the organization that allowed us to explore innovative avenues for the brand. It’s comparatively easier to build a new brand from scratch or with a relatively smaller brand that is open to experimentation.” 

How has it been like to scale brands with national presence? 

“It’s simply the amalgamation of a universal business insight, a relevant product insight, and the brand insight that gives the nationality and scalability of the brand across the country. Simultaneously, working on the other aspects of the brand to understand the consumers comes into play that help in scaling brands on a national scale.”

How did the insights garnered from other brands help in building BRAG? 

“One has to put oneself into the consumer’s shoes. We were always building a brand for ourselves. Having human bodies come in indefinite shapes and sizes, making the age-appropriate product and creating age-appropriate communication were some of the key parts of BRAG’s brand strategy. With some key hits and misses from the brand, having multiple channels explored, and a direct-to-consumer approach, it all fell into place.”

How would you define BRAG’s vision and why did you pick this particular brand name? 

“Brag’s vision has always been “To bring girls’ innerwear out of the closet and onto the streets”. It inspires and aspires for women to speak. Product stereotype, business model stereotype, and the gender stereotypes were the hurdles that we jumped to create the brand. BRAG- the name was short, simple and it connected with our target group. We, as marketers, need to make it simpler for the consumers. The aim was always to leave behind a legacy and create an impact, however, we have seen the definitions of impact change every few months. The priorities shifted from having a cool product to a comfortable one. It’s been a vertical learning curve.” 

Insights, Hits, Misses, and more...

“The approach was never to start off as a direct-to-consumer brand. 95% of India shopped for innerwear from offline stores. The game has changed now. Indian retailers have always been a tough nut to crack but they saw BRAG as an opportunity. Our biggest validation came from them. Soon, we were on leading brands’ radars. BRAG’s biggest selling product was for tweens but we were targeting teens. That was an opportunity from the brand to tap onto which gave birth to Ms.Brag (beginner bra for tweens), contributing to 80% of the revenue. The biggest learning for us was to change the consumers (especially teens) mindsets and selling the idea of ‘comfort’ with innerwear, who were habitual to a conventional bra. It was more difficult than convincing a beginner. Switching is a very big challenge and we faced too many barriers. The girls loved what the product looked like, more than what it felt like.  Some very strong cultural nuances like these would come up in conversations, revealing external-driven purchase processes. For example, how is it fitting vs how is it looking during the trial sessions? So changing behavior was one of the learnings.”

What according to you are the key drivers to build a brand for GenZ according to you? 

“Building brands is not just about identifying the demographic and we tend to get caught up in this a lot. It’s the mindset of the youth in the context of the age segment that is more important. Today, youth brands include Levis and we have seen 70-year-olds wear Levis. They are young at heart. At Fastrack, we defined it as the ‘campus-mindset’ that exists in older generations and younger ones too but the center of the gravity of the mindset is always on the campus. If we get stuck at the age, we still might go too wide and won’t be sharply defined brands. GenZ is extremely authentic and honest as consumers, and they are aware of almost everything, from gender-sensitivity to democracy. When they consume content, they are much more opinionated that previous generations.”

Marketing strategies and channels - what was so different about BRAG? 

“Balance between communication for the teens as well as the mothers was crucial. How will the brand look like if the consumer came across the content and how would a mum see it.  In the case of tweens, it’s the mother who is taking the user to the product. Hence, we are doing education for the mothers but it’s in the voice of a young girl and we have a separate brand presence on social media for that. Indirectly, communication is what a mum would relate to. It has to be more fun and less awkward, all of that coming from a tween girl to her mother. The trust is built differently hence a separate platform is dedicated to that audience set. As a brand, we also cannot forget to talk to the other set of consumers who have their own voice (the teens) because that might backfire. The content has to be relatable to both the groups.”

New Market Segment Vs Competing in an Existing one - what are your thoughts? 

Playing within the segment is relatively simpler because we don’t need to sell the relevance of the product. For a new segment, you have to build awareness around the need from scratch. That takes a lot of effort and it was the biggest learning for me. It’s not only about creating awareness for the brand but also of the need. Behavior change takes a lot more effort. The risk also revolves around being too early in the market. In the case of existing competition, we need to convince people that what they are buying is not good enough.”

Changing strategies, Changing times during Covid-19 - any message for the branding agencies? 

“Marketing is largely a variable expense. Given that there are fewer brands in the e-commerce space, marketing budgets will reduce. Brands are going to cut down projects. For agencies,  It's also crucial to recognize ongoing expenses, make operations leaner, and pick smaller projects to meet expenses and keep the cash flow going. It also comes with figuring out of the box solutions towards communication and media, which was probably not part of the mandate in the past. Being overly supporting and going beyond the original mandate will be much appreciated. Humanizing the decisions is the key when it comes to supporting employees...”

Building a brand’s digital community - what should be the starting point of this? 

“Ensuring the ‘why’ in place is crucial. Clear purpose, brand persona, brand tonality need to be in place, along with having a strong target group in mind, keeping your communication streamlined. The sharper it is, the greater the chance of success would be. Every brand is online today and everyone is saying they are cool. We  should also be very clear on what we will not do or talk about and it should be all part of the brand too.” 

Can Purpose become the Brand’s Voice? 

“Yes, the purpose can become the brand voice. The purpose can go hand in hand with the brand’s personality and can be used to communicate the end goal. We talk about things that matter to the brand. It may or may not directly talk about the product sometimes. Today, all of us are curating our feeds based on interest so every creation of the brand revolves around the interest. You will attract consumers of that kind.”

Watch the complete session of Simeran Bhasin in conversation with Social Beat. Feel free to drop your questions if you still have questions for Simeran.


Brands that have launched important updates during COVID-19

  • Deepsikha Agarwal
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  • 22 April , 2020
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    • 4 min read

Brands across sectors have seen a large scale shift with the decline in the economy, which has taken a hard hit during the ongoing pandemic. And in these last few weeks, as the world has grappled with the Coronavirus and its unprecedented impact, brands have quickly stepped up to roll out important changes and updates to make these times a little bit better. Here’s a look at a few of them.

Google

Google is the number one search engine across the globe, and with people turning to them every day to look for answers on COVID-19, it’s important that their information is accurate and up to date. 

Which is why now, when you look up anything related to the coronavirus on Google, every search will trigger and display a dedicated Knowledge Panel which provides users with accurate information. 

Google has also announced that arrangements have been made for some teams to work closely with the World Health Organisation through the ongoing health crisis. The information gathered in this interface enables Google to provide and update information on the Knowledge Panel with real-time news and verified advice. 

At the same time, so many of Google’s products are integrated into a person’s workday - with Gmail, Google Ads, Analytics, etc. With the Coronavirus, there have been certain products that have been seeing more engagement and traction, and to make working remotely easier, Google provided free access to all features of the advanced version of Hangouts. This is applicable around the world to G-Suite users, as well as customers in the field of education, and will run till July 1st, 2020.

Google has also included Coronavirus as a featured search on its trends page. The most commonly asked questions can help guide healthcare professionals and companies address these queries and provide useful information during a time of unfamiliarity and little knowledge of the disease. 

TikTok

Similar to Google, TikTok has provided users with an Information Center on COVID-19. This is visible on their app in the upper right-hand corner, as an icon shaped like a shield. When users click on this, they are directed to a live page, updated continuously with news-clippings and videos from official sources, updates from WHO, information on global and domestic numbers, myth busters, FAQs, and basic preventive measures, amongst other COVID-19 initiatives.

This is an insightful way of leveraging content during these times, especially since TikTok has really taken off during these last few months with the spread of the virus. New challenges have shown up as people attempt new things while locked indoors around the world, and this has led to a massive surge in the number of downloads. In the week of March 16, 2020, TikTok witnessed an 18% increase in the number of downloads, with 2 million that week alone. 

With the prevailing rise of this social media platform, TikTok’s move to provide information on COVID-related updates allows the app to be a one-stop destination for both entertainment and news. Marketers and influencers may also move to leverage TikTok marketing during COVID-19 as the situation of lockdown and social distancing remains in place.

                  

Facebook

Google is not the only brand to have made remote connectivity easier. Facebook has finally launched the desktop version of its Messenger app. Facebook has been planning to release this update for a while now, but having witnessed the increase in use and number of downloads of video calling apps during these times, this update comes at the perfect time. 

The app can be downloaded on any OS and can be launched separately. It enables users to log in and use Messenger just as they would on any browser - with features to chat with different contacts, share media, and of course, video call friends and family to stay connected.

Instagram

Instagram rolled out a co-watch feature on its app to bring people closer together by providing access to share screens and scroll feeds with one another. This feature is a useful one as it provides a new way for users to connect and share with one another when everyone is under lockdown at home, unable to connect face-to-face. 

The new feature also comes at a time when the time spent online has increased and enables users to explore a new way to use Instagram to entertain themselves.

 


User Experience – Getting back to Basics & Filling The Gaps

  • Administrator
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  • 3 August , 2016
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    • 4 min read

The principle of User Experience has not changed in the past few decades; our approach to UX, on the other hand, is constantly evolving. User experience is the means, not the end to a problem; the process is never ending. The art of balancing user needs and brand message is an important element. We already have many trends rolling out in pace with the technology, and it all boils down to knowing what to use when.

Truly understanding your user

In the race to catch up with the latest trends and continuing to do what exists, we forget the most important aspect – users. It sounds like UX 101, but this is where many designs lose vision. We forget to find out what the users need and instead assume what they want. As a result, most websites look alike and most experiences feel the same.  One may argue that it is efficient and gets the job done. I agree, but what you haven’t tried out may get greater results. Grab the better one, always.

Do you really need a compulsory registration, does your customer have to go through 5 pages before buying a product, and does that information about the company founders on the home page help in any way? Your average user probably does not. The definitive answers to these can be found with some user research, but it’s important to ask these questions. One such case in point was when we designed a simple, no-scroll landing page for a real-estate client. The users had only the most important information presented to them without the frills. The main CTA on the mobile version was a callback feature, which encouraged users to drop just their numbers, without giving out much personal information in an enquiry form.

Rather than add a feature because the competitors do it or because it helps with ROI, we need to achieve the same without turning off the user. Find creative ways to add new dimensions to the user journey, a perspective for every type of user.

Satisfying the outliers

With technology advancing each day and the number of devices multiplying, we have a greater challenge to cater to every member of the community. Crafting experiences that are inclusive to all can be a challenge, and the key to achieve that is by understanding that there is no single approach to every problem.

There are plenty of avenues to bring in more users, increase conversions and make more money for the clients. The need of the hour for many businesses is to take it further and this is where UX fits in nicely. Instead of concentrating on what the majority of the customer base is thinking; we need to start looking at what the minority wants. In many mobile versions of our websites, we come across devices that are used by less than 15% of the users but we have ensured that they have a similar experience of browsing as the rest. Customizing to each device size is a little work, but it yields good results in the long run. Begin by understanding how the bottom 20% of the users behave and find ways to enhance the experience for them. Tap into all of your demographics and include the lesser-used browsers; the aim is to have a consistent user experience for all.

Personalization is important; users want to feel that businesses are directly talking to them. A good design gives them that without compromising on brand message and end-goal.

Decluttering without handholding

The last few years saw design minimalism in websites and apps – hamburger menus, single color & typeface, flat icons and hidden sections (the footer especially). This approach clearly works because the style is simple without distracting the user. It is a linear thought process, taking the users from Point A to Point B without making them think about anything else.

While minimalism will be around for a long time, it needs to be handled without being overdone. In the name of de-cluttering many websites and apps have dumbed down their journey so much that users feel powerless. No one likes to be told what to do and it is something that we should avoid. It is crucial to let the users decide how they want to fulfill their needs; the job of user experience is to ensure that the process is coherent and seamless. Gently push, don’t shove.

It can be as simple as having more options during the checkout process – can the customer continue as a guest user, can the customer login through any of social media accounts instead of a compulsory registration or Gmail signup? Test different options to see what works for your business and implement them in the longer run.

We are surrounded by best practices and latest trends that come out every week. They are good to implement but don’t get too caught up in them, always ask if it’s the right one for your user base. We need interfaces that are efficient & data-driven, not just what is in. Create memorable experiences that would bring a user back and make them remember you for a long time.


How Design Can Help Tell A Brand Story

  • Panisa Shah
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  • 22 July , 2016
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    • 5 min read

“Once Upon A Time…”

Those four words, when combined, either embraces nostalgia or a magical moment about to be told… a story!

Story telling has been prevalent since the days of cave writings. However, as mankind progressed, new technologies emanated; and with superhighways of online interactions, brands are constantly swimming against a ferocious tide of customer attention. In a world where information is prevalent, visual design aids to strategize further by informing, engaging and delighting the audiences.

Good content & narrative makes a story alluring but a story viscerally explained and duly designed with the right tone, signals & aesthetics amplifies the content, etching an ordinary experience into an extraordinary experience. That’s the power of visual storytelling!

Having said that, how do we strategize design in our brand’s narrative?

According to a study by Visual Teaching Alliance, 90% of information transmitted to the brain is visual. A logically thought out visual design strategy with the right elements of photos, graphics, colors, type and videos swiftly connect the customers with the brand’s key values, garnering engagement to its true potential. However, a logical balance must be maintained in design as undue over telling the story may boomerang affecting the brand itself otherwise.

Here are some tips to help you jump-start your visual storytelling strategy.

Embrace visuals

The human brain processes visuals 60,000 times faster than text. The magic is truly in the innovative use of images that reflect authenticity, cultural relevancy and real time human experiences; nurturing cascading effects amidst viewers by fermenting emotions and engagement to the story.

Most of the real estate and travel brands, for example, use visuals & images to their advantage, by taking their customers on a perspective tour of their products, amenities and the surrounding facilities. See how we leveraged the power of photography to take the consumer through a visual journey around the globe.

 

Akbar Travels #PictureYourself campaign

Use Infographics effectively

Infographics are a great way to compile information and present it in a visually and digestible format to tell a story about your brand’s journey. Infographics with compelling visuals and factual information ensues the content goes viral, enables analytical tracking and magnifies you as an expert.

View the full infographic: Housing.com/ Getinsights/ Akbar Travels

Set your color palette

Colors have the power to pitch different moods and brand values, as well as increase brand recognition by up to 80%. When used effectively, your brand’s color palette can evoke emotions nurturing your story. Are you a fun brand that wants to inspire creativity and youth? Then you may want to consider vibrant and fun colors. However, if you are a serious brand built on trust, you may want to use trustworthy colors. Playing with the same color over and again across all channels steamrolls to build a better brand connect.

  • Choose your colors in order of importance, primary color, the one which you want to be the primary voice of your brand, to the secondary palette (the ones you will use the least).
  • Choose colors that are functional and ensure good contrasting tones.
  • Use images that harmonize with your color palette.

For example, notice how google uses the primary color palette (red, blue, yellow and green) across all its imagery to reflect its playful and innovative culture.

Determine your Brand’s fonts

Further, the choice of fonts you choose also affects the way audiences perceive your brand & its personality. Consider using 2-3 fonts consistently in all channels; one for the title that should be expressive of the brand’s persona along with another easy-to-read font for the subtitle and the body copy.

Olympia #PursuitofLuxury series

In the #PursuitofLuxury series we did for a luxury real estate brand, Olympia, notice how we paired a sans serif font for the body copy with a script font for the title to add to the premium feel of the brand.

Elevate with the right filters and effects

Enhancing images with tints, vibrancy, saturation, hues or blurring will set the mood for the story giving it a unique look/feel that can reinforce the brand’s culture. Most importantly the filters must have the same synchrony to other elements as per your style guide.

Take a look at how we used the vintage time lapse effect to illustrate how luxury transcends time.

Olympia’s #LuxuryTranscendsTime series

Keep the Brand layout consistent

Ensure the position, size of logo, tagline and other brand visuals remain consistent. While using them over images, ensure that it can offset against its background.

Templatize to get recognized

Creating templates for campaigns will efficiently brand a story. Notice how weekly recipes posts on social media for On1y, a gourmet herbs and spices brand has the similar format which includes the brand colors, fonts, title, images and name. Such consistent elements ties each post together rousing the campaign’s cognizance.

Personalize your strategy

Embrace the special features, capabilities and audience demographics of videos, vine videos, gifs and memes to foster different types of engagement.

The vine video by Dunkin Donuts, where coffee and lattes represent football players is a fine example of how vine videos can be used to garner virality.

Give it a human touch

Adding a name and face in the form of characters or mascots to your brand story adds life to the narrative ensuring authenticity. A simple cartoon, illustration, hand sketches or animated short films can highlight the storyline while also sharing information about your brand.

In an innovative way to communicate the company’s heritage, Murugappa Group compiled a series of live sketched #SayingItSimply videos; followed by a social strategy designed to foster engagement.

Spice up your Brand’s online presence

The timeline cover photo provides for a good amount of real estate to capture due attention from social media followers like Twitter, Facebook, Pinterest etc. The online social space provides for a good amount of real estate to visually pitch your brand story.

The power of design in storytelling is no fairy tale. The race to get customer attention is on, and your brand’s visual voice is what will get your brand noticed. So put a strong visual story for your brand, if you want your business to have a happy ending.


Top Websites for Buying Royalty Free Images in India – 2021 Edition

  • Nandita Raman
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  • 6 May , 2016
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    • 3 min read

Have you written a blog post or a great story but have no idea where to look for pictures to accompany the same? Or are you looking for some high quality images for your design project?  Well, worry not! We have put together a list of best websites for buying royalty free images in India. For more blogs relating to design, please visit Design Beat.

Images Bazaar

Owned by Mash Audio Visuals Private Limited, Images Bazaar provides creative professional images under different categories. Founded by Sandeep Maheshwari, Images Bazaar has the world's largest collection of Indian images, with over 10 lakh photographs, videos, illustrations and 3D imagery shot by over 10,400 photographers.

Shutterstock

Shutterstock is the largest and most exciting platform for creative professionals to license content - including images, videos and music - as well as innovative tools that power the creative process. Founded in 2003 by Jon Oringer, they have millions of royalty free tock photos, illustrations, and vectors for all your needs.

Photoconcierge

Bangalore based Photoconcierge is a collaborative digital marketplace for photographs, illustrations and videos. The company provides a stock repository of photos, vectors and videos to marketers and individuals. With a wide range of photographs and network, the company is a perfect resource-pool to help you find photographs that match your every need.

Photosindia

Photosindia.com is a premier stock image agency that combines the entire processes of stock photography to bring you high quality and wide variety of pictures. With a team of highly enthusiastic and creative visualizers, photographers, software professionals, photosindia is a one stop solution for all your image requirements.

Thinkstock

Thinkstock offers user generated premium royalty-free images, vectors and illustrations selected from Getty Images, iStock and other worldwide image partners. The unique thing about Thinkstock images is that you can download and use any image at any file size without affecting your price. It is also the only subscription that offers images from over 40 collections.

Imagedb

Imagedb has a collection of high quality, diverse range of over 80,000 Indian stock images. Apart from this, Imagedb also has footage and other services including image key wording, retouching, masking or clipping path, Image filterization etc. The company also arranges for commercial shoots for clients, depending on their needs.

FreeDidgitalPhotos.net

FreeDigitalPhotos.net offers pictures and illustrations for free of charge, for business, personal, charitable or educational use. The pictures that are available for free are small in size however, the website also lets you download larger size images but it comes with a cost. Once you have chosen the image you want, the portal lets you download them without even registering.

ImagesKart

 ImagesKart was founded to provide advertising and communication agencies visual content key to researching, purchasing, and downloading of Indian Images. The company has more than 5000 contributors spread across India and aboard.

Unsplash.com

Unsplash provides free and high-resolution photos that have been submitted, free of any usage restrictions, by established and up and coming photographers. Every 10 days, 10 new images are added to the website. All photos published on Unsplash are licensed under Creative Commons Zero so you can copy and modify them at your will.

IndiaPhotoStock

IndianPhotoStock has a unique mix of stock images and fine art photography by Sanjay Marathe. The website hosts more than 20,000 images of India and USA and has pictures of travel, monuments, people, culture, festivals, infrastructure, agriculture, cities, villages, rural life and many more subjects.

Getty Images

An American stock image company, Getty Images has an archive of over 80 million images and illustration and more than 50,000 hours of stock film footage. They have a large central repository online where you can browse for images and buy the rights. Cost of the images varies from the size and resolution of the image. Apart from this they also offer custom photo services for their corporate clients.

Dreamstime

 Dreamstime is one of India’s leading stock image companies that provide high quality digital images and illustrations at an affordable price. Currently the website has around 15,000,000 registered members, more than 300,000 contributing photographers and over 44,000,000 photos, illustrations, cliparts and vectors.

StockImagebank

If you are looking for Indian contemporary stock images, then Stockimagebank is the place to go.  The company provides high quality images to agencies such as JWT, O&M, Leo Burnette, Lowe Lintas and clients such as Sony, Microsoft, Nestle, P&G in India & across the globe.

Dinodia

Dinodia has all pictures relating to India including historic pictures from 1980 onwards. They also house, paintings, illustrations, black and white images and contemporary color images. With a total archive of over 50 million images online, Dinodia, paintings, illustrations, black and white images and contemporary color images. They also have over 100 contributors who take pictures for clients in case they don’t have images a particular client is looking for.

Think we have missed out something? Let us know by leaving a comment!


E-Commerce Product Photographers in Bengaluru

  • Varun
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  • 24 April , 2015
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    • 3 min read

The way products are displayed online creates a great brunt on the buying choice of a customer. Amateur looking photographs can destroy a consumer’s expectations and trust on the website or the brand.  E-commerce websites need to display visually appealing products that will influence the customer to buy it from them, rather than making them prefer a brick and mortar store.

Business owners have spent a lot of money on building websites, hiring secured payment channels and other facilities. As a part of this checklist, it is time for them to look for people who would start taking photographs of their products and display on the website, in the most appealing way.

Here is a list of some top eCommerce Product Photographers and Studios in Bangalore.

G16 Studios
G16 Studios is one of the leading e-commerce product photography studios in Bangalore. They work with top Indian E-Commerce websites like Zara.com, HM.com & Mango.com. They have an exclusive approach to product photography and organize models from across the world for photo shoots. In addition to their photography services, the studio also helps large volume businesses to set up their own photography studio. This move is said to bring down the production cost by 60%. Contact: Abhijeet Sojwal +91-9886652280

Aroun Kesavaraj
Aroun Kesavaraj is one of the most acclaimed professional photographers in India. With over a decade of photography experience, he has worked with Prasad studios (Prasad SFX) under various projects. He is also an Auto-desk Combustion certified professional. Widely known for his commercial and professional portrait photography skills, Aroun has a keen eye for detail and exquisite visual language. This makes him a natural choice for product photography. Contact: Aroun at +91-9900001943

Kiran Nama
An architect turned photographer, Kiran Nama is first in the city to start the digital photographic trend. He is a renowned product photographer who has closure with various high profile clients. He is much interested in trying out new things and hence does not practice single photography style, but most of his works are as a product photographer. Contact Kiran: +91-9845255406

Jaggi
Experimenting with still life and lifestyle photography, Jaggi has been stinking awe and wowing clients as an advertising photographer since 2000. He brings a unique combination of skills to photography and is one of the most technically savvy and aesthetically inclined photographers in the industry .He also has the penchant being a virtual one-stop show when it comes to recreating, fabricating, or improvising with products, props or background, including pre and post production. His skills are admired and are proved to be very effective in product photography. Contact Jagadeesh +91-9845054400

Purnendu Bala
With over 6 years of experience as a photographer, Purnendu Bala owns an eminent fashion photography studio. While his expertise lies on his specialized skills required to groom a model's personality, Purnendu also excels in product photography dedicated to provide professional level of quality of work which not only reach your business to your audience but give you Return on Investment. Contact Purnendu: +91 8147872032

Full House Labs
Established in the year 2012, Full House Labs is a media content production house started its operations to provide quality media ingredients for business promotion. The production house is a pool of innovative freelancers working on advertisements and social media branding. They also have a team of expert photographers and editors who work on product photography for Ecommerce websites, in which they are a prodigy at. Contact them at +91-7411167810

Have we missed any other Product Photographers in our list?
Do write to us or share their details in the ‘Comments’ section below.


The Madras Song

  • Vikas Chawla
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  • 18 August , 2014
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    • < 1 min read

In 1639, a Nayak ruler handed over a small strip of land to the East India Company to build its trading warehouse. Little was known that it would lay the foundation for one of the historic cities of India in years to come.

22nd August, 2014 would mark the 375th anniversary of Chennai, earlier known as Madras. As part of the 375th anniversary celebrations, the Murugappa group has launched the #TheMadrasSong to celebrate the occasion & give a fitting tribute to the history, tradition, and culture of this city.

Check out the song that captures the soul of Madras:

In fact, the Murugappa group has planned a notable month-long campaign to celebrate the 375th year with already underway contests such as #FavMadrasMemory Map & photo contest, daily Madras trivia and the upcoming Murugappa Madras Quotient Quiz 4th edition on 6th September.

#FavMadrasMemory Map app that asks people to mark the spots that has given them their fondest Madras memory, has turned out to be very popular among the citizens here. It gives them a chance to reflect back to the memorable times spent in the city.

This is the time to be in Madras and enjoy the city at its best. Umpteen other events have been planned across the city such as quizzes, heritage walks, photo exhibitions, lectures, etc. Social Beat is proud to be associated with the #Madras375 Celebrations.


Amazon Prime Air : A Revolution in Online Shopping

  • Rohit Uttamchandani
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  • 4 December , 2013
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    • 3 min read

It’s one of those lazy Sundays. You’re surfing e-commerce sites for those lovely pair of shoes you’ve always wanted. You find them! You can’t resist placing the order. Less than thirty minutes later, you hear that familiar buzzing noise outside your door. You’re overjoyed – you’re shoes have already arrived, drone-delivered. Sounds like a scene from a Science fiction movie? Not really. And, you can go ahead and pinch yourself too, because is this is no dream either. Amazon founder and CEO, Jeff Bezos has revealed yesterday that they are developing a drone-based delivery system called Amazon Prime Air, the goal of which is to get packages into customers’ hands in 30 minutes or less using unmanned aerial vehicles (UAVs) also known as drones.

As soon as your order is placed, it is packed in record time in one of Amazon’s 96 massive warehouses worldwide, also known as fulfillment centers - each about 1.2 million square feet in area – the size of 20 football fields! These will then be put on a delivery carousel from where they will be picked up by the drones – eight rotor helicopters which Bezos calls an “octocopter."  These will then be instructed to deliver at designated GPS co-ordinates. They will be able to deliver within a 10 km radius and safely carry about 5 pounds in weight, which as per Bezos, accounts for about 86 percent of the items Amazon delivers.

This delivery system could account for massive reductions in Carbon emissions by reducing the number of delivery trucks doing the rounds. Further, they use electric motors which make them even greener.

However, for those of you expecting to be drone-delivered your orders tomorrow, Bezos says it will take a few, maybe four or five, years. The project is still on the anvil in Amazon’s next-generation R&D lab and has just about entered the experimental stage. In an interview to CBS’s 60 minutes, Bezos said the company is still working on redundancies and reliabilities and  the systems required to ensure that mishaps like the drone landing on somebody’s head while they’re walking around the neighborhood don’t happen. Get a sneak peek of Amazon Prime Air in the video below.

Apart from this, the United States Federal Aviation Administration (FAA) regulations currently prohibit use of drones for commercial purposes. However, these are expected to change when a new set of rules for unmanned aircraft come into place by 2015. Security implications will have to be considered too. But Bezos is optimistic, telling 60 minutes, “Could it be, you know, four, five years? I think so. It will work, and it will happen, and it's going to be a lot of fun.”

Amazon is a pioneer in the field of e-commerce and has been the poster boy of e-commerce success ever since its inception almost two decades ago. Known for its innovative ways and attempts to streamline their processes and ensure the best service, this new innovation from the Amazon stable comes as no surprise. Also, coming within just a few days of Operation Blue Virus exposing the misuse of Social Media for nefarious reasons; drones, earlier synonymous with attacks causing death and destruction, now being used to make life easier and more convenient just goes to reiterate the fact that any technological advancement, used correctly, responsibly and ethically can be used to work wonders.


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