Digital marketing courses

Learn Social Media Marketing Online – Top 10 Courses in India

  • Supraja Ashok
  • |
  • 28 August , 2020
  • |
    • 10 min read

Are you wondering how to learn social media marketing? You’ve landed on the right page. 

Social Media Marketing is becoming one of the fastest-growing aspects of Digital Marketing, which enables marketers to increase their brand awareness to a greater extent. 

Marketing through Social Media is important because: 

  • According to Statista, nearly 50% of the world's population uses social media, and that's over 3 billion users worldwide.
  • According to GlobalWebIndex, each person spends about 2 hours and 22 minutes on social networking sites and apps.

The data also proves that users have also started following popular brands and businesses on Social Media. The scenario has changed and it’s vital to learn social media marketing as every business needs to have a social media presence. It is important to constantly engage with the customers to keep the consumers remembered about your brand. 

Let’s dive deep into the importance and role of Social Media Marketing:

  1. Increased Brand Awareness: Social Media is a natural place to engage with your existing customers and target a new segment of customers on a day to day basis. This means that your business can grow exponentially.
  2. Enables connectivity: To connect with potential customers - it’s important to establish brand trust. The ability to create an emotional connection with your customers on Social Media helps in creating credibility for the brand to grow in the long run. 
  3. Increase Website Traffic: Social media posts and ads acts as a key to driving traffic to the website. Creating great content about your brand, delivers a great impression, and make the consumers click on it and land to the website. 
  4. Lead Generation: Marketing through social media is the easiest method to generate leads in the most cost-effective way. It offers an easy and low-commitment way for potential customers to show interest in the business and it does not require any hard-selling methods. The lead generation also helps in retargeting. 
  5. Boost Sales: As the number of users on Social Media is increasing, it’s important to include it as a major factor in the sales funnel - It helps in converting every new lead into a customer and to engage with them. Social Network is important for product search and E-commerce. 

How popular brands leveraged on marketing through Social Media:

Zomato: People know Zomato as an app that delivers food and offers dine-in options at various restaurants. It doesn’t mean that creating and maintaining a social media presence is not important. Zomato knows their target audience well and always comes up with creative posts to bring out the foodie in you. 

Parle-G: According to a survey, Parle-G is the largest selling biscuit brand in the world. They recently registered record selling of biscuits in the last 8 decades. We all know that Parle-G and chai combination is unbeatable. They symbolised the bond through an engaging post where people could tag their friends.

Being a social media marketer comes up with a lot of fun responsibilities. Yes, you heard me right! Can the responsibilities be fun? Absolutely!

If you are wondering how to be a social media marketer and if you are someone who loves being creative, then this is your chance! Upskilling yourself by learning Social Media Marketing is one of the top skills that would speak volumes on your resume. Social Media Marketers earn an average salary of 5.6 lakhs per year which is just at the start of your career. 

Everything being said, it’s your chance to start learning and now that you have understood the importance and role of social media marketing, let’s look at how to be a social media marketer in India. We have curated the top courses for you. If you are looking at broader courses around digital marketing, you can check out this link.

Let’s get started!

Name of the Platform Certifications provided Faculties Fees & Duration Key factors
Digigrad Digigrad & Social Beat Certified

Lalitha Shukla, Senior Manager-Digital Strategist, Social Beat

Srinidhi Maheshwari, Senior Manager- Digital Marketing, Social Beat

Aishwarya Merwade, Manager, Assetz

Rs.10,000 + GST - 4 weeks Harvard-style case study learning methodology
Digital Vidya Google, HubSpot, and Government of India

Kapil Nakra, Co-founder, Digital Vidya 

Shubhendu Jha, Co-Founder, WeBeeSocial  

Rs.11,900 + GST - One month Industry-based live projects
Simplilearn Simplilearn Certified Kapil Nakra, Co-founder, Digital Vidya  

 Shubhendu Jha, Co-Founder, WeBeeSocial 

Rs.15,999.- Self-paced learning. High-quality self-paced e-learning content 
Digital Academy 30 HubSpot & Facebook. - - An experience like classroom training. 
NIIT NIIT Certified Aditya Pandey, Lead Instructor - Digital Marketing with NIIT Ltd  Rs. 6,700/-  Innovative learning methods
Udemy Udemy Certified - Rs.455/- Budget-friendly
Coursera Coursera Certified Chris J. Vargo, Assistant Professor - the University of Colorado
Boulder
Rs.3659/- Graded Assignments and Case Studies

Top Social Media Marketing Courses in India

Digigrad:

DigiGrad answers all your questions on how to be a social media marketer. DigiGrad is an educational initiative of Social Beat - a google premier partner and a recommended Facebook Agency. They aim at providing quality Digital training in an online classroom setting. It’s an IIM Alumni initiative and the mission is to deliver Harvard-style Case Study based Learning Methodology and live classes. 

Digigrad’s strong forward-thinking approach can be noticed from their vision - To train 1 lakh Digital Marketing Professionals, in the next two years.

The Social Media Marketing training course offered by Digigrad helps in gaining real-time industry experience with live projects, assignments, and assistance with Internships and placements opportunities. 

Why Digigrad?

  • Get an opportunity to learn from the award-winning Industry-leaders like
    Suneil Chawla, Co-founder, Social Beat - Alumnus, IIM Ahmedabad (2007) | Vikas Chawla, Co-founder, Social Beat Alumnus, London School of Economics (2009) | David Appaswamy, Head-Brand & Strategy, Social Beat | Abhishek Kumaar, Head, DigiGrad - Alumnus, IIM Ahmedabad (2014).
  • 20 hours of live classes: Enables students to understand the concepts in a much easier way and get answers to your queries from Instructors in real-time.
  • 15 hours of live case studies & assignments: Digigrad believes in practical learning. The assignments and case studies are based on real, ongoing projects of the agency to make learning more practical. 
  • Experiential training on platforms such as Facebook, Linkedin, Instagram, Twitter,YouTube, TikTok, Pinterest, Snapchat, and Special Modules on Vernacular, Video & Voice Marketing.
  • Certifications: Certified by Digigrad and Social Beat.

What will you receive?

  • A social media marketing training course certificate of completion along with placement and internship assistance after the completion of the course. 
  • Get Lifetime Access to different learning materials and content

Course Duration and Fees structure: Rs.10,000 + GST and the duration of the course is for 4 weeks. They also have the digital marketing master program which covers aspects like content marketing, digital advertising and media planning too.

Digital Vidya: 

Digital Vidya is a leading professional training institution that aims at providing the right skill-set for freshers and professionals. They have provided quality education for over 35+ professionals across 55+ countries. Digital Vidya has also successfully partnered with top Social tycoons such as Facebook, LinkedIn, NASSCOM & Vskills to make the learning experience better. 

The Social Media Marketing Training Course offered by Digital Vidya acts as an eye-opener for all the passionate marketers. Digital Vidya offers live instructor-led sessions which makes the learning more interactive. 

Why Digital Vidya?

  • Get an opportunity to learn from the Industry-experts such as
    Kapil Nakra, Co-founder, Digital Vidya | Shubhendu Jha, Co-Founder, WeBeeSocial | Pradeep Chopra, Co-founder, Digital Vidya | Rohit Uttamchandani, Senior Manager, Social Beat.
  • 12+ hours of live classes: Digital Vidya specialises in providing instructor-led live sessions which covers all aspects of marketing through Social Media in a detailed which covers around 10 modules.
  • 4+ Hands-on projects: Digital Vidya trains students based on industry-based projects to get hands-on experience on how an agency works for different clients. 
  • Certifications: Get Certified from Google, Hubspot, and Government of India. 

What will you receive?

  • Free Social Media tools worth Rs.40,000 +
  • Lifetime access to all the learning materials 
  • 100% Interview Guarantee

Course Duration and Fees structure: Rs.11,900 + GST and the duration of the course is one month. 

Simplilearn

Simplilearn is on a journey to transform lives by empowering people through Digital skills. Simplilearn is one of the world’s leading certification training providers in various areas and offers one of the best digital marketing certification programs. They have empowered over one million professionals and companies across 150+ countries. Simplilearn has been named as the 8th most influential education brand in the world by LinkedIn. The Simplilearn’s Advance Social Media Marketing Training Course Certification will help you transform as a successful Social Media Marketer. Learn social media marketing and become a specialist in creating creative copies, influencer marketing, and much more. 

Why Simplilearn?

  • Get an opportunity to learn from the Industry-leaders such as Stéphane Hamel Google Product Strategy Expert, Expert Data Analyst | Greg JarboeExpert Content marketer, President of SEO-PR, Author. 
  • 65 Hours of Blended learning: The modules are designed in such a way that anyone can learn and it starts from the basic level and goes till advanced. The seven modules consist of all the platforms and tools in Social Media. 
  • 25+ real-life industry-based live projects: Simplilearnprovides the opportunity to work on projects based on Content marketing, converged media & social media strategies.
  • Tools covered: Facebook insights | Youtube Analytics | Buffer | Hootsuite | Social Studio. 
  • Certifications: Certificate from Simplilearn

What will you receive?

  • Self-paced learning with lifetime access to all the learning materials
  • 24x7 learner assistance and support.

Course Duration and Fees structure: Rs.15,999. Simplilearn offers Self-paced learning. 

Digital Academy 360

Their vision is to redefine the education system in India and transform the journey of their students into leading professionals. Digital Academy 360 was awarded as the “Best Digital Learning Institute of the year” by Indian Education Awards 2019. They focus on teaching the course from a basic to an advanced level. Their social media marketing training courses are suitable for both beginners and professionals. Digital Academy 360 was also the first institute to kick start a content writing classroom training program.  Learn social media marketing through their Social Media Master program designed for freshers, working professionals, entrepreneurs & freelancers. 

Why Digital Academy 360?

  • 54 Hours Classroom Training: Aims at providing 80% practical and 20% theoretical knowledge covering 16+ topics and 6+ Social media tools. 
  • 5+ Top Industry Case studies: Enabling professionals to gain practical knowledge through designing creative strategies for live projects. It also helps you in understanding the actual corporate environment. 
  • Live Projects: Students will work on agency projects which would enable them to develop websites, run ad campaigns and create digital marketing strategies.
  • Certifications: Get certified from Digital Academy 30, Facebook, and Hubspot. 
  • Tools covered: Hootsuite, Buffer, Canva, IFTTT, Tweetdeck

NIIT

NIIT is a leading Skills and Talent Development Corporation with a strong focus on assuming a leadership role in the Digital Learning World. Through NIIT Digital, learners can access their learning materials from anywhere and they have put together a great team of Industry-experts to deliver effective learning through online live classes. 

NIIT was recognized as ‘Best Education Company to work with” at Indian Education Congress & Awards 2020. The Social Media Marketing training course offered by NIIT is designed based on the new age goals and makes you equipped to build effective strategies. 

The programme is designed to make beginners learn social media marketing and be conversant with Social Media tools and techniques. 

Why NIIT? 

  • Get an opportunity to learn from the Industry-expert: Aditya Pandey, Lead Instructor - Digital Marketing with NIIT Ltd who is an expert in Digital Marketing and passionate about teaching. 
  • 40 hours of live classes: The curriculum is built based on the industry and offers Hybrid learning: live classes + E-learning. The online classes give the students classroom-like experience which enhances the practical experience.
  • Role plays & Case studies: NIIT enables online & skill-based tests along with role-playing & case studies.
  • Experiential training on platforms such as Facebook, YouTube, Twitter, Google, Instagram, Pinterest, Google Plus. 
  • Certifications: NIIT Certificate

What will you receive?

  • Learning Resources
  • Peer and faculty connect
  • NIIT Centre support for mentoring

Fees structure: Rs. 6,700/- 

Our top picks for Pre-recorded courses

Udemy

Udemy is the leading global platform for learning and they are helping individuals reach their goals by pursuing their dream career. Udemy’s vision is to transform learning experiences by giving access to online courses to anyone from anywhere. Udemy is the leading global marketplace for teaching and learning, connecting millions of students to the skills they need to succeed. The courses at Udemy helps students and professionals to keep up with the rapidly evolving workplace. The Social Media Marketing training course offered by Udemy specializes mainly at learning advertising on different platforms like Facebook, LinkedIn, YouTube, Twitter, and much more. 

The course briefly provides the strategies and principles of Social Media Marketing that has worked with leading brands, providing you with all answers on how to be a social media marketer! 

Why Udemy? 

  • 8 - Hours on-demand Videos: The course will equip you with all the skills you need to be a successful social media marketer starting from Facebook advertising, SEO, blogs, and much more. 
  • Articles and Resources: Udemy gives access to more than 36 articles and 24 downloadable resources for extensive learning apart from the videos. 

What will you receive?

  • Full-time access to all the videos and learning resources.
  • Access to mobile devices and TV. 
  • Certificate of Completion from Udemy. 

Course duration & Fees structure: Self-paced learning at Rs.455/-

Coursera

Coursera visualizes a world where anyone and everyone is given the ability to transform their career by accessing the world’s top learning resources from Coursera. Every course is taught by highly qualified instructors from leading universities all over the world. Coursera also provides a plethora of free courses that provide access to learning resources and videos. They offer guided projects, specializations, professional certificates, and online degrees. The Social Media Marketing training course offered by Coursera is for beginners who are just starting to learn Social Media marketing basics. This course helps you in learning from basic to advanced advertising techniques such as lookalike modelling and audience retargeting on three major social media platforms - Facebook, Twitter, and Instagram.

Why Coursera?

  • Get an opportunity to learn from the Industry-expert: Chris J. Vargo, Assistant Professor - the University of Colorado Boulder who specializes in data analytics and digital advertising.
  • 10-hours on-demand videos: Comprises of more than four different modules that encompass effective social media targeting and advertising.
  • Case studies: After successful completion of every module, Coursera provides case study assignments for a better understanding of the subject matter.

What will you receive?

  • Full-time access to all the videos and learning resources.
  • Certificate of Completion from Coursera
  • Self-paced learning option along with assignments and graded quizzes. 

Fees structure: Self-paced learning at Rs.3659/-

Conclusion: On the whole, all these social media marketing training courses will help you in pursuing your career goals and will provide you with valuable insights on how to be a social media marketer.

If you are someone who is looking to dive deeper into Digital Marketing and build a successful digital marketing career in India, have a look at courses offered by Digigrad - They are budget-friendly and offer live classes. 

Happy Learning!


Top Digital Marketing Courses in India

  • Rohit Uttamchandani
  • |
  • 10 May , 2020
  • |
    • 9 min read

With the Indian internet population at over 550 million users (as of Jun 2020), the digital marketing industry is growing. With the industry showing an enormous projected growth potential and an expected paucity of trained professionals, many students, graduates and young professionals are looking to get on the digital marketing bandwagon. Owing to Covid 19 there are even more Indians spending time online. This has led to choice in terms of digital marketing courses and training institutes in India.

To cater to the growing need for these courses, a number of training companies, institutes and universities have started various Digital marketing courses and social media marketing courses. There are tons of books written on Digital Marketing and YouTube Channels covering digital marketing. Based on our experience in digital over the last decade, here is a guide on some of the best institutes that you could choose from. Since this is an extensive article we've split it into sections to make it easier for you to navigate and read through.

Our top three picks would be DigiGrad, UpGrad (on the executive side) and Udemy (for an affordable option). There are also many free digital marketing courses, to get started with.

  1. Criteria for evaluating digital marketing courses
  2. Online Digital Marketing Courses in India
  3. Online Vs Classroom courses 
  4. Classroom and Offline Courses 
  5. Executive Programs on Digital Marketing
  6. Global Online Digital Marketing Courses

Short Video Guide on how to select the right digital marketing course in India:



Criteria you should use for evaluating digital marketing courses and institutes

Before opting for a digital marketing course online or offline, here are some pointers to evaluate the desired institute or course structure.

  • Certification: Certification is no substitute for skills learned and hands-on industry experience but, nevertheless, can add to the CV of a fresher making an entry into the field or for a professional looking to make a career switch. Opt for certification courses recognized by various educational bodies and corporates.
  • Course Curriculum & Faculty Expertise: Gauge the Institute or the course offered based on the curriculum, faculty expertise, training modules and relevance to the current industry trends & practices. A program being run by a digital marketing agency themselves is very impactful.
  • Reviews and recommendations: Check for reviews and recommendations from industry experts & former students through Google, online education portals or discussion forums. Reach out to alumni on LinkedIn for their direct feedback, where feasible.
  • Placements: Explore the institute's placement opportunities or institutional tie-ups for live projects & hands-on experience on acquired digital marketing skills.

Here are some of the popular websites/companies/institutes offering Digital Marketing courses which will save you a considerable amount of time in research if you're looking for one for yourself. If you are looking for social media marketing courses in India, please visit this link.

Online Digital Marketing Courses in India from Institutes

DigiGrad

DigiGrad is an initiative of Social Beat (a Google Premier Partner and a Recommended Facebook Agency) to impart quality digital training in an online and classroom setting. Priced at INR 30,000 DigiGrad offers the Certificate Program in Digital Marketing that is tailor-made for marketers, entrepreneurs and freshers alike. It is an IIM alumni initiative with Harvard-style Case Study based Learning Methodology and live classes with a small batch size of less than 50 students per batch. Their integrated 12 weeks rigorous learning program has 7 advanced training modules and includes practical application-oriented modules. It also offers specific programs relating to Digital Adverting, Social Media, SEO and other digital marketing streams. As its an initiative by a digital agency, they guarantee a live project and offer internships and projects at Social Beat and with India’s top brands.

Manipal ProLearn

Manipal Global Education Services is from the parent company of Manipal University, that offers online and classroom-based courses on digital marketing. Their online certification program spanning 100 hours of learning covers various aspects of digital marketing such as SEO, SEM, ORM and Analytics. Their PG Certificate in partnership with Manipal Academy starts at INR 95,000 - though its a long program (200 days) whereas the Certificate program starts at INR 55,000.

Digital Vidya

Digital Vidya is a leading Digital Marketing training company and one of the first to launch Social Media Marketing course series in India. Since 2009, they claim to have had participation from over 20,000 professionals and students, from over 10,000 organizations and institutions. Digital Vidya also offers Digital Marketing (CDMM), Mobile Marketing (CMMM) and Social Media Certification programs (CSMMP) in association with V-Skills, a Govt. of India initiative. Their programs are priced at INR 50,000.

Simplilearn

Simplilearn is one of the leading platforms for online training and professional certification programs. They have around 30 courses in digital marketing that provide hands-on experience in various Digital marketing domains. Priced at INR 60,000 they are accredited by OMCP, these courses are aimed at helping working professionals & aspirants stay ahead of the digital curve with relevant skills.

NIIT

NIIT offers a post graduate degree in digital marketing and branding, seems to be designed for freshers. It guarantees 3 interviews and is priced at INR 70,000. The duration of these courses is 6 months. They used to offer this program offline but now moved it to digital - possibly owing to Covid 19.

Internet & Mobile Research Institute

Internet & Mobile Research Institute, headquartered in Bangalore is a full-service international digital media training centre. IMRI conducts a one-month Executive Programme course in SEO, PPC advertising, SMM & Web Analytics, a six-month Professional Program In Digital Marketing (EPDM) and a one-year Graduate Program for aspirants to jumpstart their digital marketing career and it aims to be more experiential than classroom training.

AIMA

The All India Management Association (AIMA) has an AICTE approved 1 year program. The pricing is INR 31,000 per semester and for the full program it is probably INR 93,000. The major digital marketing tools covered in this course are email marketing, SEO/SEM, pay per click, affiliate marketing, digital display, mobile marketing, online video and social media analytics. Spread over a period of three months, this online course is divided into 6 modules.

Affordable Courses

There are many free digital marketing courses and affordable recorded courses from platforms like Udemy, which covers the basics of digital marketing. Even Coursera has some excellent programs. If you are a student then MyCaptain has some useful programs starting at INR 2,800.

How to choose between Online and Classroom courses for digital marketing

Online Courses are generally more convenient for most people, especially working professionals as they can be attended from the comfort of one's home/office Also, with technology having improved, online instructor-led virtual classrooms are as good as actual classrooms, with webinar software allowing for both peers to peer interaction as well as student-teacher interaction. Webinar recordings are also available for those who miss out on sessions. Classroom programs would only work best for you if you are the personality type that prefers learning in a classroom environment or if you're not too comfortable with learning in a live webinar format.

Classroom & Offline Courses for digital marketing

Here is a list of institutes which conduct classroom courses but owing to Covid 19, many of them may not be fully operational yet.

DMTI

Digital Marketing Training Institute conducts a Post Graduate Program in Digital Media Marketing in Mumbai. The course is a one-year, full-time program that focuses on the strategic and practical aspects of Digital Marketing. They have an active placements cell as well which helps course participants get jobs in the digital marketing space.

EduPristine

EduPristine is one of India's leading training providers for international certifications in Finance, Accounting and Analytics. They also conduct digital marketing classroom courses in 11 Indian cities. The course covers 60 hours of digital marketing classroom training over 12 Sundays. They also have a 48-hour online course spread over 6 weekends. On completion of the course, the participants are awarded a Certificate of Excellence in collaboration with the "Microsoft IT Academy Program".

DSIM

The Delhi School of Internet Marketing (now acquired by DigitalVidya) conducts an all in one advanced digital marketing live classroom course for working professionals, business owners and job-seekers, at their training centres in Delhi and Bangalore. They conduct an online instructor-led course as well on weekends. However, they do not seem to offer any digital marketing certification for participants who complete the course.

Digital Nest

Digital Nest conducts an Advanced Digital Marketing Training Course in Hyderabad. The course includes 48 hours of classroom training with weekday/weekend classes. They also conduct workshops/seminars and webinars for corporate bodies and educational institutions.

Social Samosa

Social Samosa, one of the most popular social media news and information portals in India, conducts workshops and seminars on the basics of Social Media, Facebook and Twitter marketing in Mumbai. These one-day sessions can serve as a primer for those who want to gain a basic knowledge of the space.

IIDE

Located in Mumbai, the Indian Institute of Digital Education offers two courses on digital marketing and full stack programming. The digital marketing programme is designed to give freshers a robust introduction to the world of digital marketing and help professionals intensify their existing knowledge of all things digital. The programme is divided into a 6-month with classes conducted thrice a week, and independent certification courses conducted for three hours over one week.

The full stack programming course is an exhaustive 6-month program that gives students a profound understanding of the technical and practical aspects of web development and coding.

Executive Programs & Management Development Programmes on Digital Marketing in India

Most of the courses listed above are best suited for students and working professionals. If you are someone in a fairly senior role who has more than 5 to 10 years of work experience under his/her belt, then it might be worthwhile considering doing an executive digital marketing course.

It's surprising to see that not many business schools in India are offering executive or management development programs around digital marketing. The few that do exist have been showcased below and we have tried to find a mix of programs that focus on digital marketing, e-commerce and analytics. If you have attended any of these programs please do leave your feedback in the comments below.

Upgrad

Upgrad offers course across many streams. One of the streams is marketing where MICA has partnered with Upgrad for the PG certification in Digital Marketing and Communication and covers social media marketing, content marketing, branding and marketing analytics. Its a pretty long program at 6.5 months. Starting from INR 87,750 and going up to 1.25 lakhs it is one of the most expensive online course available. Some of the interesting aspects of this course are certifications from MICA case studies, projects and one on one mentoring with industry experts.

TalentEdge

TalentEdge provides a Specialised Executive Programme in Digital Marketing from MICA, Ahmedabad, ideal for early beginners and working professionals. Priced at INR 70,000 for a 4.5 month program, they claim to have reached over 8,00,000 registered learners who have benefitted from the live lectures, case studies and content structure designed by MICA faculty & industry experts. Apart from this, TalentEdge also offers an Executive Development Program in digital marketing from XLRI at INR 80,000 for a 6 month program. The executive development program is a course for marketing managers who wish to understand the nuances of digital marketing techniques and tools to execute a campaign. Talentedge offers over 250 courses across different areas and while they dont specialize only in marketing programs, they do have good university tie ups.

Amity Future Academy

Amity University started its online avatar called Amity Future Academy and launched the Post Graduate Diploma in Digital Marketing Strategies in collaboration with Wharton University. Priced at INR 1,55,000 it is a pretty steep price point, especially considering the faculty is not from Wharton. It is a 12 month program with 13 modules including brand strategy.

Indian Institute of Management, Bangalore

IIM Bangalore has a programme called "Digital Marketing for Business Growth" which they conduct mutiple times in their academic year. The programme aims to give an overview of digital marketing with a focus on the different social media marketing channels, search engine marketing (both search advertising & search engine optimization) and digital analytics. So it aims to give an overview of each of the key elements that can enable brands to get better engagement, leads and conversions. It also touches upon analytics and what metrics can be used to measure the performance of the digital campaigns.

Indian Institute of Management, Lucknow

IIM Lucknow does seem to have a programme on Digital Marketing by renowned Professor Moutusy Maity. She has done extensive research in e-commerce, m-commerce and CRM so the quality of the programme is likely to be very high. She has worked in the Industry (at Nielsen) and handled clients like PepsiCo and Eveready Batteries so she would definitely bring a practical experience to the table. We are yet to receive more details on the programme from them so we shall update it here shortly.

Great Learning

Great Learning, from the house of Great Lakes Institute of Management has a PG Program in Strategic Digital Marketing. It is a 6 month module with a 4 week capstone project, with mentoring from faculty of Great Lakes. The course is a blended model with recorded content as well as live mentoring. The pricing is only on request.

Indian School of Business, Hyderabad

ISB Hyderabad has a 3-day executive program titled "Digital & Social Media Marketing Strategies" priced at Rs.1,50,000 + GST. It is specifically targeted for professionals and leaders in the marketing and strategy domain. The program aims to give an overview of digital and social media marketing and how to get ROI from the medium.

Global Online Digital Marketing Courses

Jellyfish Training

Jellyfish is a global leader in training around programmatic advertising platform - Google Marketing Platform (GMP) and its components, Campaign Manager, Display and Video 360 (DV360), Search Ads 360, Google Analytics 360 and Optimize 360. Its a pretty advanced program and the subscription is INR 42,000 per month and its meant for users who already have access to the GMP platform. Here is an article on the basics of programmatic advertising and DV360 case studies to help you get started.

HootSuite Social Media Certification

Hootsuite, one of the most popular tools for social media scheduling and monitoring has Hootsuite Academy, which offers a social media program at USD 199, which is worth exploring.

Hubspot Academy

Hubspot Academy offers a free Inbound Marketing Course & Certification marketers, entrepreneurs and students. They also conduct classroom training but only in the United States.

Conclusion

If you are a self-learner keen on understanding the digital marketing space, there are various youtube channels, digital marketing blogs, articles, books and real-time case studies available online. You can also join relevant LinkedIn groups to participate in discussions & connect with industry experts.

All said Digital marketing is a field where just taking courses or following the industry trends alone will not make one an expert. Maximum learning can only be gleaned from actual hands-on, on-the-job experience. Hence, the success of these courses will eventually depend on the quality of digital professionals they send into the industry and how well they execute the acquired knowledge & digital skill sets. If you are looking out for digital marketing careers in India, check Social Beat out.

Have you taken up any of these courses? Please share your experiences with us in the comments!


Top Digital Marketing Events in India in 2020

  • Nandita Raman
  • |
  • 10 March , 2020
  • |
    • 7 min read

Are you looking out for some really interesting, inspirational and power-packed events? Thanks to Covid 19, all of it has now moved online. Check out digital marketing webinars being done by Social Beat and DigiGrad.

Once larger physical events are allowed, you could possibly attend some of the biggest marketing and digital marketing events in Mumbai, Delhi, Bangalore and other parts of India; that not just inspire but also give you an opportunity to network with the best marketers in the country. It’s an opportunity to listen to the finest in the advertising and marketing field – a forum that stimulates conversations and ideas around design, marketing, digital and more. You may also find it useful to read our book on digital marketing and view the Digital Bytes knowledge series on the Social Beat YouTube Channel or take up our digital marketing course at DigiGrad.

Here’s a quick glance into our compilation of top marketing events taking place across the country in 2020.

Design Beat Forum

Social Beat, a digital marketing firm is conducting an innovative forum called the ‘Design Beat’. It is a remarkable platform for creative minds to pool in their ingenious ideas and thoughts to come up with solutions that impact lives. Eventually, the solution nudges users and bring about a behavioural change. The design hackathon brings together like-minded problem-solvers to crack the problem with their wits and imagination. The event is scheduled for the 1st of November. Participants will receive exciting rewards for their resourceful contribution. Get ready to grab this wonderful opportunity to showcase your talent! 

IDMA – Indian Digital Media Awards

Exchange4media organizes the Indian Digital Media Awards since 2010. It has always encouraged contributors in the 360-degree digital media space to keep getting better with the transformations taking place in the industry year on year. For this, it recognizes their talents, appreciates and celebrates them through these awards. It has showcased the work of many contemporary digital professionals and rewarded them for their beautifully executed digital blogs and viral campaigns. This event in itself is a huge networking opportunity for every business professional to connect and grow. Its 4th edition is being held on the 4 and 5th of June, 2020, at Taj Lands End, Mumbai.

Campaign India Digital Crest

Campaign India is back with the tenth edition of its awards on 4th June 2020 to honour excellence in digital advertising and marketing. Rechristened Campaign India Digital Crest Awards (CIDCA) in 2013, the property has evolved over the last nine years from its origins (as the Campaign India Digital Media Awards), to remain contemporary, relevant and inclusive of the dynamic changes in the digital ecosystem. It also features an award evening. Placing greater emphasis on ROI and effectiveness, significant changes were introduced in the jury composition in 2018.

Pitch CMO Summit

Exchange4Media group boasts of another event that it hosts, the Pitch CMO Summit. It is considered to be their flagship event which gathers some of the greatest marketing minds to discuss the latest, complex and challenging marketing trends in the global market scenario.  Every year, the event is theme-based. The theme for 2019 was “Reinventing Consumer Experience”.  At the Pitch CMO summit on 28th February 2020, leaders from the Industry explained how to concentrate on ‘the buy’, underlines the challenges, and highlight the opportunities.

Ad:Tech Mumbai

ad:tech is the original industry authority for marketing and media technology, where marketing, technology and media communities assemble to share new ways of thinking, build strong partnerships, and define new strategies to compete in an ever-changing marketplace. The 10th edition of ad:tech in Mumbai will take place on 27th and 28th October 2020. The summit will enable participants to explore the future of marketing and discuss the ever-evolving and complex landscape, focussing on how technology, data and content are helping brands win through superior Customer Experiences, regardless of the touchpoint.

Social Beat Digital Leadership Summit

Social Beat, a digital marketing firm present in 3 cities, Chennai, Bangalore and Mumbai conducts free events across these 3 cities.

  1. Digital Leadership Summit in Mumbai, Bengaluru & Chennai - This is a CXO event which brings together Business Leaders and CMOs to discuss how to drive business results through digital marketing and share innovation across Video, Vernacular Content, Voice, Artificial Intelligence and Virtual Reality. The business leaders and attendees would be from across sectors, including FMCG, BFSI, Real Estate, Entertainment, Education and Internet Businesses. The 5th edition (Digital Leadership Summit 2020) will be taking place on Mar 27, 2020 in Bengaluru. The earlier edition was on January 23 2020 in Mumbai,
  2. The Digital Marketing Masterclass: Multiple editions of the Digital Marketclass have been conducted in Mumbai, Chennai & Bangalore in partnership with Google & Facebook. The last one was conducted in Mumbai on 21st April 2017 in partnership with Facebook India. With a packed audience, the event saw an insightful evening on how to approach digital marketing to build a brand and to acquire quality sales or leads.  It covered key points such as  Mobile First Marketing, Instagram Marketing, Art of Audience Targeting on Facebook and backed it up with a few case studies. An extremely informative and engaging event that should see a place at the top of your consideration
  3. Digital Chai Pe Charcha: Social Beat conducts a series of free workshops for startups called Digital Chai Pe Charcha, which allows first-time digital marketers to get a better sense of how to get ROI from their marketing efforts. After successful editions in Bengaluru and Chennai, it was also launched in Mumbai in 2017. The last event's topic was on ways of getting ROI from Digital Marketing and the Charcha went on between entrepreneurs and marketers from across industries which were the major makeup of the audience. Newer and first of its kind strategies were unveiled along with some really interesting takeaways.

Streamcon Asia

Conceptualized by the online video analytics & marketing company - Vidooly, StreamCon Asia 2019 is a one-stop congregation for content creators, video platforms and advertisers from the online video industry in India. It is one of largest event of its kind in India with speakers and panelists from UC Web, Indigo Airlines, Eros Digital, Fab India, Oyo Rooms, Trent, Dailyhunt and more. It will also feature many content creators and YouTuber Influencers giving it a power packed event for anyone who is leveraging video content. It is being held on 26th March, 2020.

Indian Content Marketing Award & Summit

A niche awards night started by exchange4media in 2016, is now an annual summit. The last one took place on 7th September 2018. In the world of marketing, content has definitely changed the way marketers present their brands to consumers. As more and more brands choose creative content for engaging with their consumers, the need to stand out increases every minute. Indian Content Marketing Awards aim to promote and recognise this talent, expertise and hard work that go behind cracking breakthrough ideas & concepts to create exceptional brand stories.

The Content Marketing Summit is also going to have an Asia Summit in Mumbai in September 2020 so watch out for that too.

Adobe Symposium India

Adobe Symposium is one of the biggest Digital Marketing events in Mumbai. This event invites thought leaders in the field of digital marketing to redefine your experiences with Adobe partners. As their marketing promos claim – ‘Take it to another level, soar new heights like never before and extend your digital experience with courses straight from the Adobe Digital Learning Services’. Apart from these, there are several other reasons to attend this conference, including networking goals. This is the most sought-after experience for most digital professionals in today’s utmost competitive era and has been rightly defined as the event “Where digital marketing meets extraordinary experiences.”  Every marketer looks forward to making the most valuable connections with their digital marketing pioneers and peers and if luck may have it, then with the digital marketing veterans and Adobe leaders too.

The next Adobe Symposium in Mumbai is scheduled to take place on 16th April 2019 at Mumbai's Grand Hyatt.

The Marketing Conclave

This is a grand event in Mumbai organized by the IAMAI (Internet and Mobile Association of India).  It is an endeavour towards establishing a great comprehension of the modern methods and mechanics of marketing.

Key highlights:

Major Speakers were MDs & CEOs of leading companies such as Group M and Pepsico, top marketing managers of Times Internet, Starbucks, HDFC Bank, Kotak Mahindra Bank, eBay and Renault amongst others. There were Panelists to take the conversations to another level.  The sessions were followed by networking breaks at regular intervals.

Topics of discussion revolved around Marketing in new age Digital India and around the globe that included:

  1. The new age brand’s marketing techniques that go beyond analysis in numbers
  2. Programmatic marketing
  3. Marketing on Mobiles
  4. Video Marketing as a part of Social Media Marketing
  5. Performance Marketing

Paul Writer Brand Summit and Hot Brands 2019

Spread across three cities, the Paul Writer Brand Summit and Hot Brands 2019 is in its second year. The summit will focus on brand engagement, content marketing and marketing AI as an emerging trend in the digital marketing landscape. The summit will also feature a special segment on upcoming brands and startups as well as celebrating those brands that have achieved massive growth and accolades the past year.

The summit will take place between 8:30 am to 6 pm in Bengaluru, Mumbai and Delhi NCR on February 8th, 15th and 22nd respectively.

Influence Now Communication Conclave

Since 2015, a two-city conclave has been organised by Reputation Today in the key metros, skipping the metro closest to the PRAXIS venue of that year. Having started in 2015 in Mumbai the conclave has seen 7 editions already. In 2018 there was one each in Gurgaon and Mumbai. Since PRAXIS will take place down south in Hyderabad, Bangalore will not witness the conclave.

DigiMarcon (Digital Marketing Conference)

It is The Largest Digital Marketing Event in India.  This conference generally takes place in September - October. This year it is scheduled to be held on October 7th and 8th, 2019 online. It is a Live Conference held as a response to the massive demand and the huge response it receives. Set your goals straight whether they are primarily aiming to reinforce customer loyalty, improve lead generation, increase sales, or even drive stronger consumer engagement, DIGIMARCON INDIA 2019’s agenda will enhance all your marketing efforts through perceptions of innovators and influential people. Pull up your sleeves for the sessions will enlighten you through remarkable insights through powerful talks on ways to build traffic, expand your brand awareness, improve customer service and finally know about today’s latest digital tools. A must-attend event that impresses you within 20 minutes, you can't afford to miss it.

Content Marketing Summit Asia

CMS Asia is a premier not-for-profit event organized by the thriving marketing community across JAPAC and ANZ. This year the summit is being held in four different cities – Sydney, Tokyo, Kuala Lumpur and Mumbai. CMS Asia will features speakers and attendees coming together to explore and discuss the various facets of content marketing, emerging trends, best practices and innovative though leadership.

The South Asia leg of the summit will take place in Mumbai on April 15, 2020 tentatively.

IAMAI Marketing Conclave

IAMAI introduces the 14th edition of the Marketing Conclave - Game of Marketing. A Game of Thrones-themed one-day conference, where the work of marketing gurus and professionals come alive. Its taking place on 5th December 2018. Jaime Lannister, Daenerys, Khal Drogo or the popular favourite Jon Snow - we have watched them, loved them but now it’s time to live the glory of the kingdom with a twist.

VdoNxt

The 3rd edition of VdoNxt Asia is India’s largest convention for those who live by the promise of digital video. Having taken place on 17th January 2018, it is the complete experience: listen and network at the conference; get in touch with the latest in technology at the exhibition, and celebrate the best work in digital video at the VdoNxt awards. The next edition will be held on 29th January, 2020.

If you are based in Bengaluru, you may find it interesting to read our blog on Top marketing events in Bangalore.

Do feel free to comment below or reach out to us in case you feel any other event in India deserves to be a part of this list.


Top 10 Digital Marketing Blogs in India – 2020 Edition

  • Lalitha Shukla
  • |
  • 22 February , 2019
  • |
    • 4 min read

A while ago, we shared the worlds’ best digital marketing blogs which covered a comprehensive range of the kind of content that is being created and shared worldwide. And then we got to wondering, how well-versed in the Indian market with the digital era?

An increasing number of Indian brands are going digital and the key is to keep yourself updated with the latest marketing trends and digital discoveries and use them to the best of your capabilities to expand your business. After all, digital media is all about growing. So, after a lot of backbreaking research, we got down to rounding up some of the best digital marketing blogs in India which could help you guide your way forward in the social media and digital space. You may also find it interesting to read our book on digital marketing insights or subscribe to our YouTube Channel or take up the digital marketing course at DigiGrad. If you think we missed some amazing blogs, please do comment below and let us know.

Social  Samosa

Founded by Aditya Gupta and Ankit Gaba, Social Samosa is the provenance of high-toned content which encompasses of agency highlights, in-depth case studies, interviews with prominent icons in the digital world, campaign reviews along with tips and tools that could help you grow profoundly in the social media expanse. The idea is to help businesses understand the world of social media locally and globally.

Digital Deepak

Deepak Kanakaraju is a leading marketing consultant from Bangalore. Prior to being a consultant, he worked as a digital marketing manager for leading brands such as Instamojo, Exotel, Practo and Razorpay. He is also a published author and his book “How to get your dream digital marketing job” is a handy guide for aspiring digital marketing professionals. His blog Digital Deepak covers a wide range of topics ranging from digital marketing tips to entrepreneurship.

Digital Ready

Digital Ready is a leading digital marketing training centre based out of Hyderabad. Their blog is a comprehensive guide for young professionals to understand A-Z of digital marketing. From latest updates and best practices to tips and tricks, Digital Ready covers everything in the world of digital marketing. They also offer digital marketing certifications and placement solutions for students.

Campaign India

Like Campaign Asia, the blogs at Campaign India cover the trending topics in digital media and they act like a solo powerhouse of information that is adequate for online marketers. The content found on this platform is mostly news and opinions from the digital world.

Social Beat 

Focused mainly towards digital marketers and CMOs who are looking to create a footprint in the world of digital marketing, Social Beat blogs cater to a variety of industries. The content in the blogs aims at helping businesses understand how different strategies can help them grow their business online. The blogs are enriched with quality insights and goal-oriented strategies to help brands get best ROI from their digital marketing efforts. You may also find it interesting to read our book on digital marketing insights or subscribe to our YouTube Channel.

Light house Insights

From the latest news to the top digital media trends, Lighthouse Insights provides everything. Timely interviews with eminent personalities from the creative world are also covered in their content hemisphere. These articles are something to look forward to for people who love nibbling on digi facts and understandings.

DigiGrad

DigiGrad is a online training initiative for marketers to learn basic and advanced digital marketing skills. With top experts in India, it also has an excellent set of blogs around digital marketing as well as free weekly digital marketing webinars which can be beneficial to freshers and professionals alike. They also have multiple youtube videos

Shout Me Loud

The blogs of Shout Me Loud offer tips on WordPress, SEO, money blogging and affiliate marketing. Shout Me Loud also covers exclusive high quality content for beginners on how to make a career out of blogging. It is one of the award winning blogs that gives useful tips on how to become an entrepreneur with the help of blogging. Shout Me loud is  owned by Harsh Agrawal, a blogging expert from New Delhi. Today, Shout Me Loud has attracted about 900,000 readers across the world.

Digital Vidya

Digital Vidya is one of the leading platforms that offers digital marketing courses in India. Their blog section covers all things digital and has detailed step by step guides on each digital platform. Additionally, Digital Vidya blog also has case studies on various industries, which helps brands and marketers alike.

Influencer.in

Influencer.in is one of India's leading influencer marketing platforms, connecting brands with bloggers and Influencers. The blog provides excellent insights influencer marketing and tips for bloggers. It is the best resource to stay up to date with Influencer marketing news and tactics for a successful campaign.


Social Beat & Facebook conduct Digital Marketing Masterclass in Mumbai

  • Vikas Chawla
  • |
  • 2 May , 2017
  • |
    • 7 min read

In Apr 2017, Social Beat in partnership with Facebook India conducted the second edition of the Digital Marketing Masterclass. With a packed audience of 50, we had an insightful session on how to approach digital marketing to build a brand and to acquire quality sales or leads.

The top three expectations, shared by the audience, that was elaborated during the session were:

  • Reducing Cost Per Acquisition
  • Scaling Up Leads/Orders
  • Effective Measurement of results

So, if you are facing similar challenges, then read on!

Mobile First Marketing

From Facebook’s own research, users on average spent 3 hours on mobile per day that signifies that your consumer is on mobile for 3 hours and you have the opportunity of 3 hours to be in front of your consumer!

One thing we all need to understand is that Facebook is a discovering platform. Your brand personality has to stand out in the consumer’s mind and there need to be multiple touch points and impressions to make the connect. The Reach & Frequency category of campaigns can be useful in achieving this goal. Moreover, Facebook users are active throughout the day, unlike most other mediums (TV, print or radio) and in fact, 35%+ of Facebook Users are active at any given time.

Did you know that on average in a single day people check their Facebook feed 14 times? As many as 62% of the audience check their phones over 30 times a day. That means you are getting 14 times the opportunity to sell your product via Facebook. With over 184 million Facebook users in India, it gives brands a tremendous opportunity. Moreover, as per the report from NCCSAB, 210 million is the consuming population in India out of which, 142 million can be reached through Facebook.

Key aspects for a marketer to keep in mind when leveraging mobile

  • In a Facebook study, ~76% of video ads required sound to be understood, but most users watch them without any sound. So, it's critical to understand these consumer insights when making videos and other creative content. E.g. Hotels.com Video which has received 2.3 million views on FB and cleverly used the video captions.
  • Since the speed of content consumption is faster on mobile, it's important to have the brand and copy/captions to convey the message within the first few seconds.

Should we target to Tier 2 and Tier 3 cities in India?

As per the statistics, 33% of the users are from metros. So 67% of the Facebook universe belongs to the population from Tier 2 and Tier 3 cities – which is contrary to popular perception. This is also going to give rise to content creation and consumption in regional languages.

Understanding Marketing on Instagram

Facebook is the platform to keep in touch with family and friends whereas Instagram is the platform where people look for inspiration, photos and brands to follow.

Top Interests on Instagram are:

  • Music
  • Travel
  • Food
  • Photography

Moreover, the Instagram user is a more evolved and engaged user with a premium lifestyle. For example, while only 5% of the population in India has mobile postpaid connections, 25% of Instagram users have postpaid connections – highlighting that a luxury or premium brand cannot be ignoring a platform like Instagram.

The art of Audience Targeting

Facebook is 85% accurate and when further information like age and gender is included, the accuracy rate goes up to 90%.
The top reasons why Facebook is more effective is

  • Availability (with users active 14 times a day)
  • Flexibility (of audience and targeting)
  • Efficiency: Minimal Waste
  • Re-targeting
  • 100% Declared Audience Attributes (Not Inferred)

Types of Audience Targeting on Facebook

• Core Audience Targeting:

This feature allows us to reach a precise audience based on four main targeting types:

  • Location
  • Demographic
  • Interests and
  • Behaviours

For example: When targeting NRIs to sell your property - The audience which is core to Facebook is provided with age and gender information. Behaviour targeting will help us target people living in a joint family, who are frequent travellers internationally and nationally, who have travel apps and are newly married.

  • Custom audience: These set of the audience is created by uploading your customer database of:
  • - email addresses
  • - phone numbers
  • - website audience using Facebook Pixel
  • - facebook user IDs
  • - app user IDs and Facebook will match this data to as many user profiles as possible.

The custom audience is an excellent way to make use of CRM data. The CRM tool can also help in lead nurturing, which is critical to improving the final conversion of leads to home buyers. Research by Social Beat shows that there is a 60% better chance of converting if called within 2 hours.

Another medium we can customise our audience is with the use of Facebook Pixel, which creates a list of users who came to your website, converted into the site, visiting more than a certain number of times in the last 30 days etc.
The custom audience also helps in improving the quality of the leads. Users frequently visiting your website are more like to become home buyers and can be given more focus.

  • Lookalike audience

Lookalike audiences are a way to reach new people who are likely to be interested in your business because…

  • - Their profiles are similar to custom audiences you have uploaded
  • - phone numbers
  • - Their interests and demographics are similar to users who have visited your website
  • - They’re similar to users who have hit one of your conversion pixels

You’re telling Facebook that you want an audience created of people who are most like your email list, website visitors, people who have hit one of your conversion pixels, etc. Facebook will create an audience based off data points on a Facebook profile that would denote similarity.
You can also create an International Lookalike audience – because people are same everywhere! Eg: People have visited your luxury product landing page. You can create a lookalike of similar users internationally!

Coming to brand!

Facebook Brand awareness tracks people who look for sponsored content. If you plan to go ahead with lead ads in the first go, it will go to the people who have filled the leads in the past. You are missing out on the potential to reach a newer audience.

How does Brand awareness work?

  • Step 1: As a person, when I see your sponsored content on my feed, I will read. Once I find it interesting, I will go to your website to check your offerings, credibility, and products, etc.
  • Step 2: Next time, when your sponsored content again appears on my feed, I will go through your ad again.
  • Step 3: Multiple visibility of your content and ads, will make me curious and viola I fill your ad and I am one of your leads!

Point to note: Investing in your brand awareness is similar to running ads on radio and television. You need to frequently appear on the wall of the people!

For Brand awareness videos, relevant content and E-books along with the below ideas can be tried

  • Amplifying content and infographics (Facebook Canvas can be an interesting medium to do this)
  • Carousel ads to showcase different attributes of the brand
  • Amplifying with videos, 360-degree virtual tour
  • Engagement Campaigns to get shareability
  • Need for content experiment: Run regional ads in local languages
  • More formats: Video for leads ads carousel

Sequencing of ads is also possible by using custom audiences after using Reach & Frequency ads and we have seen some tremendous results come through this.

Case Studies

There are numerous case studies that one can find on the Facebook Business Success page but we discussed a few in detail and you can read them up via the below links:

Tracking Return on Investment & Scaling up Leads/Sales

We have a more detailed blog on tracking ROI from digital marketing, which you may find useful.

Questions asked during the Masterclass

In spite of getting so many leads, why leads are failing to convert into a sale?

There are some common mistakes marketers make, which should be avoided in order to improve conversions:

  • Following up with your lead within 6 hours and not after 1 week of the lead being generated
  • Not disclosing the lead source to the sales person – leading to lack of clarity during conversation
  • Being able to attribute all digital leads by using cloud telephony – to understand the true impact of digital marketing

How can you improve the quality of leads via the Lead Gen Ads?

  • Add Customizable questions – which products/services are you interested in, ask a good time to call etc. This is because it is important to build a faithful relationship first then making a sale. Remember that buying a home is usually a very involved decision
  • Use Context card – tells users why they are filling the form

What are the elements critical in a lead generation focussed Ad Creative?

Its important to the have the below elements & approach to getting the best quality leads and conversion:

  • Visuals & Videos can be experimented with – For example if you are a real estate company, the exterior, interior, walkthrough video, video selling the project etc. Sometimes even generic images with family and kids can also work for specific projects.
  • Transparency is key – Location in the city, Price, Type of Property (Apartment, Villa, Plot etc), Expected Handover Date are some key details that can be included in the ad
  • Have the right Call to Action (Learn More or Contact Us or View More) and sometimes combining it with offers

We have tried regional content but it hasnt worked?

  • In our experience regional content and communication works if the entire experience is in that language, which means that the landing page, the customer care, email communication etc is also in the same regional language. WE need to provide a seamless experience for it to work - it can be messaging in hindi but then we take them to a landing page which is in English.
  • The other aspect is that, maybe the audience that interacts with regional content is different - maybe they would prefer talking to someone rather than give the enquiry online - so as a brand we need to make this easier and give multiple options to consumers.

WE MEAN GOOD BUSINESS