The year 2019 has been a whirlwind in terms of growth in the digital space. The number of internet users has gone up to a number that was previously unprecedented - from 483 million users in the year 2018, India has now crossed half a billion internet users at a whopping 566 million. This means brands and companies have a whole new audience to market to and multiple innovative ways to do so!
Here are 7 digital marketing trends for 2020 that we expect will see the most traction:
While user growth has slowed down across most key markets, India has shown no such trend. This is a direct result of easy accessibility to mobile internet and cheaper smartphones with the advent of Jio. This has consequently led to the huge influx of new social apps in digital markets, like TikTok, Helo, Sharechat, Vigo, Bigo, Firework and some more in the pipeline.
The year 2020 will likely see a rise of even more such apps as these have proved to be a hit with new data users, having tapped into vernacular content and the interests of people in smaller towns. And since a large chunk of internet users from rural India - 251 million to be precise - have contributed to the growth in the total number of Indian internet users this year, 2020 can expect to see a higher demand for social apps that cater to this demographic.
It also doesn’t hurt that these media conglomerates have figured out a key factor in driving growth - offering social apps with access to entertainment like short-videos, gaming and live-streaming. 2019 has already seen these newer social apps climb the rankings on Google’s Android PlayStore, with TikTok ranking number one, and Helo at a close second. Facebook currently holds the third position, which may indicate that the dominance the Facebook family of apps has had may see a negative impact.
On that note, with so many first-time internet users, the rise of a lot of social platforms have seen their tremendous growth simply because they offer their content and services in vernacular. Language-driven services have had such an impact this year, that even Amazon and Flipkart are planning to get on this bandwagon soon to catch up with new age players like niki.ai, bulbul tv and Shop101. With a higher demand for vernacular content online, brands across segments will be forced to explore and deliver too if they want to see bigger growth. Storytelling is an impactful way to engage and connect with customers, and when done in a native tongue, the outcome is very personal and unique. This is evident in the thumbstopper format that Facebook offers, which intends to tell a story without sound, in order to capture the essence of a story and be able to tell it to speakers of any language.
Featured below are the thumbstopper videos we did in collaboration with Malabar Gold to promote their ‘Men in Platinum’ collection. The campaign dismantles stereotypical gender roles and highlights the fact that men are at their best when they are in their element. With an overall reach of 13 lakh views across Facebook, Instagram and Youtube, the brand’s Facebook page witnessed a 450% increase in user engagement proving that relatability is a language in itself.
Speaking about breaking language barriers, Swiggy recently ran a campaign titled #SwiggyStarhunt - a platform for delivery partners to showcase their talent by uploading videos on popular video-sharing app TikTok. These videos come under the categories of acting, dancing, singing and musical instruments. Since the campaign was targeted at delivery partners, we created a robust social media strategy in 11 languages to grab their attention and encourage them to participate in the event. The campaign resulted in an outpour of uploads onto the video-sharing app, with a whopping 44+ million organic views, reaching a pan-Indian audience and giving Swiggy the uplift it deserved. #SwiggyStarhunt is also a testament to the fact that leveraging new social media platforms like TikTok, along with the relatability of vernacular content, is a great way to connect with consumers.
4G has taken India’s markets by storm, and Indian service providers are eager to capitalize on this moment to drive user and customer engagement. Augmented Reality can be used in a multitude of ways, changing experiences across different sectors, be it retail, live events, museums, real estate, education or automobile.
Facebook introduced Spark AR this year for the general public, which allows users on Facebook and Instagram to create filters and upload them online. Other users can then save these and apply them to their stories. Facebook has been seeing a lot of success with the launch of this product and this will probably ‘spark’ AR trends even more. Google had already rolled out Google Lens which is an image recognition technology that uses the point and shoot feature to show fitting search results. These two giants have showcased the diversity in the use of AR and how successful it can be when implemented right, driven by function.
VR will also start to pick up more as we enter 2020, but since VR devices are still too expensive for the Indian market, it is unlikely that it will pick up at the same pace as AR will.
E-commerce is the way of the future, and with search interaction having increased, leading companies will find voice a profitable technology to drive sales and revenue. This has already been evidenced in the huge investment Amazon has put into Alexa and Google into Google Home and its Google Assistant. Businesses will see voice user interface as an innovative tool that enables faster, more efficient customer engagement as voice commands surround every sphere of life, driving purchases, payments and more. Voice ordering, already a popular phenomenon in the US, will start picking up in India as well. Brands are also tying up with new-age start-ups like niki.ai to engage with the next billion internet users. These AI powered start-ups build user experiences that are not just intuitive but also in a language that the customers in the Tier II and III cities are comfortable in, making it easy for them to place orders using voice commands.
Looking for a few tips on voice search marketing? Here’s our tell-all guide:
It’s quality over quantity, always. Which is why many brands are now wanting to capitalize on their first-party data, instead of opting for second and third-party data. First-party data allows for exact, valuable insights into a customer’s direct engagement with the brand, whether it’s their individual interests, which ads they engage with, or how much time they spend on the brand’s website. This information is unfiltered, specific, and relevant, which helps to build an audience profile that is an exact match with the product or service in question. It is also cost-effective, as it’s free, and is lawful and transparent. Nike is one such company which has already announced that they will be selling only directly going forward.
Artificial intelligence fits into this equation as it can prove to be extremely beneficial in sifting through these data sets, which for a team of actual people, can be daunting. AI could uncover insights that could have been missed otherwise, identify critical data and trends, and all at unmatched speed with extreme accuracy. Thus, AI and first-party data may hand-in-hand serve to drive more personalized communication soon.
Social media platforms have seen quite a few changes this year, which were a little surprising for everyone. At one end, there are platforms like TikTok and Sharechat, which incentivized influencers, and at the other end, Instagram rolled out an update that removed the like count. The Advertising Standards Council of India has also announced that they are framing new guidelines and rules in a bid to protect consumer interests, which will include influencer marketing under its purview. With the aim to curb forms of misleading information, the reach influencers have, the kind of information they put out, and the engagement brands have with influencers may all change in 2020.
It is commonly believed that as the world became increasingly digital over the years, physical stores began to see less engagement. But this doesn’t hold true for brands that rely heavily on location, like hotels, restaurants, and auto dealerships. For such brands, online to offline attribution is extremely relevant and useful, as this metric helps brands to trace and identify which online ads can be attributed to driving in-store foot traffic.
While Google Store Visits is already live and being used across brands, other platforms will also start leveraging location data, combined with first party and CRM data, to showcase what results digital is driving for retailers and offline stores. This can be a game changer for traditional brands that did not have digital as a key aspect of their marketing campaigns. The start of the next decade will likely see a lot of brands who are not yet using digital come online to use this tool to engage with customers better and drive sales insightfully.
Store visit ads were an integral part of our campaign with retailers like Malabar Gold, Khadims and Specsmakers. We leverage a mix of Google products using detailed demographic targetting as well as geo-fence the retail stores. The ads used online to offline attribution data to measure the increase in footfall to their stores. The below case study of Malabar Gold showcases how thousands of shoppers were targetted and tracked, for the recent Brides of India campaign.
All that being said, the trends predicted show a range of exciting opportunities to be used for growth. We at Social Beat are definitely eager to see what the start of the new decade has in store for the digital marketing sector and are excited to grow with it, scaling new heights.
This article was originally published in The Economic Times Brand Equity.
Social Beat has got Arunima Singh on board as the executive vice president – growth in Mumbai. She will help the agency drive success with existing and new clients for the west region. Singh will work closely with the core team to drive growth and move closer towards the company’s vision of being India’s top independent digital agency by 2021.
Singh comes with more than 19 years of marketing experience, on both client and agency side. A media professional, she has a background in brand management, and marketing. Throughout her nearly two decade long career, Singh has held multiple positions, her last one being business director at Wonderman Thompson. Her journey also includes stints at AdFactors PR, L&K, Saatchi and Saatchi, and Mirum in the past. She brings with her experience in content management, SMM/SEO, website building and management, and business development.
Singh said, “Joining Social Beat, a young & agile agency, beautifully nurtured with a class apart culture and an apt environment where creativity is nurtured and nourished, is indeed a challenging platform for widening my portfolio in digital advertising. It is said that when a drop of waterfalls in the pool, it has no value, whereas if the same drop of waterfalls on a lotus leaf, it can shine like a pearl and a diamond. I am excited & looking forward to working with Social Beat and contributing to taking it to the next level with my team.”
She has worked on brands like Pidilite, Kalpataru, Godrej Group, Essar, KPCL, Parle, HCC, Lavasa, Magma Fincorp, Force Motors, Kotak Mahindra, HUL, Apollo Clinics, Rajiv Gandhi International Airport, Tata Housing, Intel, Piramal, Kellogg’s, HSBC,Colgate, and Flipkart during her career so far. She has also won multiple awards during her career.
Social Beat co-founder Vikas Chawla said, “We are ecstatic to have Arunima on board as an EVP in Mumbai. We look forward to working together towards realising our 10X vision to being the no.1 independent digital agency in India. With her immense experience in mainline and digital, she will be a great addition to the team and our journey.”
Social Beat is delighted to strengthen its leadership team by bringing on board Avinash Shenoy, Pratiksha Sinha and Tuhina Bapuli as Executive Vice Presidents (EVP) for Mumbai and Bangalore. They will be working closely with the team to drive growth and move closer towards the company’s vision of being India’s no. 1 independent digital agency by 2021.
Avinash Shenoy hails from a core advertising, brand management and marketing communications background. His professional journey spans across management and execution of strategies for various marquee brands. His 17-year-long professional journey includes working at various key roles in brand marketing and customer marketing at PepsiCo, in addition to managing key personal care brands for Unilever at Lowe. He was also a part of a key online jewellery brand where he worked towards delivering their growth hacking and digital marketing initiatives.
Talking about his new role as an Executive Vice President in Mumbai, Avinash stated, “The new world of the consumer is fast evolving in terms of consumption and communication, thanks to digitisation and e-commerce. It is imperative that brands and businesses are on top of the game to match these needs. I really believe that the team at Social Beat has the right passion and purpose to deliver these evolving digital needs. I am delighted to be a part of this journey and look forward to working with this young and dynamic team to create winning ideas, and solutions to build business for our clients.”
Pratiksha’s career in marketing took shape 6 years ago, with her gaining expertise in creating and executing GTM strategies for known brands across various verticals, including building client relations and business development. Her stint at Sokrati and Anarock has been instrumental in shaping her career in performance marketing. In Anarock, she was also given the opportunity to onboard and work with established brands such as Piramal Realty, TATA Housing, Mahindra, Shapoorji, Viacom, Swiggy and AJIO, to name a few.
Joining Social Beat as an Executive Vice President in Mumbai, Pratiksha shared, “In Social Beat, my key focus area would be to grow our business by almost 10x in the next 18 months, by helping our existing clients scale their customer growth through paid marketing and also onboarding new clients who are looking at driving significant scale through digital.”
Tuhina Bapuli has over 10 years of experience in the craft of core marketing having worked in brand awareness, consumer marketing and brand building. She has also gained exposure in corporate events including MICE and trade meets, and managed dealer engagements with CHA, IT, FMCG, Apparel, BFSI and automotive brands. In addition to this, she has explored structured social and digital marketing attributed to her stint at Autumn Grey - WPP.
Expressing her excitement, Tuhina said: “The digital marketing field is ever-evolving, with the need to stand out in the crowd. It is indeed exciting to step into a new journey in my professional career, working with a company that recognises talent and brings the best results. I look forward to contributing my skills and expertise at our Bangalore office, and utilising digital marketing’s dynamic nature to the fullest.”
Co-Founder, Suneil Chawla said, “As we move towards our goal of being the no. 1 independent digital agency in India, we are really excited to have Avinash, Pratiksha and Tuhina join us and play a crucial role in our growth journey. With each of them having varied experiences across branding, storytelling and performance marketing - we look forward to them accelerating our growth, nurturing talent and taking our work across some of India’s best brands. We are delighted to have the three of them be a part of this journey.”
Suneil Chawla recently participated in the Pitch CMO Summit 2019 held in Bangalore. The Pitch CMO Summit is a flagship property of exchange4media group, and the presenting partner for the event was The Hindu. Each year the summit focuses on current and relevant marketing topics, in the transforming global market. This year's theme for the event was ‘Demystifying Brand Building Experience’.
The discussion started off with the topic ‘Survival of the Fittest: How Brands can win in the Digital Age’. The panelists for the discussion were Aarti B Iyer, Marketing Head, Unibic; Ashutosh Vaidya, Chief Marketing Officer, Kurlon; Mangesh Panditrao – CEO, Shoptimize; Meera Iyer, Chief Marketing Officer, Medlife.com; Samyukta Ganesh Iyer, Head of Marketing, Baskin Robbins India, and Suneil Chawla, Co-Founder, Social Beat & Influencer.in. The session was moderated by Ramesh Jude Thomas, President and Chief Knowledge Officer, EQUiTOR Value Advisory.
The discussion started off on a political note which then moved towards recognition of a brand followed by how brands need to constantly adapt to changes and keep up with new trends. Suneil Chawla speaks about the importance of gaining the trust of a customer by reaching out to them and how digital makes people create shortcuts which helps in a faster response.
The event was a grand success with insight being shared by industry leaders, helping in understanding the role of digital marketing and brand building experiences.
2nd April 2019: Social Beat, one of India’s leading digital marketing agencies, bagged two top awards in the ‘Digital’ category at the recently held ‘Maddys 2019’ in Chennai. The first, a Gold Award, is for the Best Use of Digital for Klay Schools, and the second, a Bronze, for the Best Digital Public Service for Social Beat’s road safety awareness video.
‘Maddys 2019’ is an annual award event organised by the Ad Club of Madras to honour the most creative minds of the Indian advertising industry. This is one of the top advertising awards recognising path-breaking campaigns in various categories such as Print, Radio, TV and Digital.
Commenting on the digital initiatives for Klay Schools, Vikas Chawla, co-founder of Social Beat, said, “Klay is one of our premier clients in the educational sector and our specialised digital initiatives have played a significant role in establishing them as one of the preferred pre-schools in India. We began with a refresh of their website keeping in mind factors like design functionalities and user - experience. We also leveraged their YouTube channel with a series of videos highlighting the environment and the approach adopted by Klay schools in nurturing future generations. The center-specific digital campaign strategies proved to be a great tool for increased visibility, creating brand awareness and driving walk-ins.”
In addition to this, Social Beat also won an award for their unique video highlighting the importance of maintaining good road etiquette. Speaking about this recognition, Suneil Chawla, co-founder of Social Beat said, “The video titled ‘A Day in the office ft. Bad Drivers’ highlights the bad behaviour of drivers on the road compared to everyday work life. We projected basic road safety rules such as ‘Don’t text while driving’ and ‘Don’t drive on pavements’ using some common professional etiquette examples. This video was a huge hit on all our social media platforms.”
These awards follow close on the heels of the prestigious ‘Best Digital Marketing Agency of the Year’ that Social Beat won at the Marketing Maverick Awards held in Mumbai.
Social Beat recently concluded the Digital Leadership Summit for 2019 held at Bangalore. The event was a grand success. With industry leaders sharing their insights. Mr. Atin Chhabra - General Manager, Marketing at Schneider Electric shed light on the digital transformation of B2B Customer Experience for large and diverse organizations like Schneider Electric. Here are some of the highlights of the session.
Gone are the days when companies introduced a product in the market and it had to be accepted by the consumers. Times have changed, today there are more platforms for consumers, more architectures to experiment on and more connected products. This gives rise to a demand-side play, consumers these days do not demand more products or services but a more engaging customer experience.
Mr. Atin speaks about how it wasn’t long ago when the competition was determined on the basis of products or services. Another company selling similar products or services they were considered as competition. However, that isn’t the case anymore. For a company like Schneider which deals with energy, management, and automation, the competitor for Schneider would be Amazon. This is solely because of the customer experience offered by companies like Amazon. The thin line between who competitors are and who offers a better experience is diminishing.
Traditionally competitive advantage was factored in on the basis of 2 key points which are:
However, gone are the days when competitive advantage meant low cost and differentiation. Today there are a number of companies that offer both lower costs while also being highly differentiated. One of the most important takeaways from this differentiated competitive advantage is the scale of operations and the experience they have within the specific domain. This indeed is competitive for any traditional company.
To adapt to this companies may look at case studies on big internet giants like Google, Uber, and Amazon, but this constitutes only 6% of the total companies in the world. Other than these big companies that make the 6% while the rest of the 94% of companies which have existed for more than a century or two. What is it that these traditional companies that make up the 94% have done? How do they compete with the big names? According to the statistics, these traditional companies who have implemented digital transformation strategies have seen a 9% increase in revenue. They have seen a whopping 26% increase in profitability. Not only does the digital transformation for companies help in money making but also helps in saving costs. These companies are known as digital masters.
Digital Masters look at digital transformation on two dimensions:
Digital Capabilities today are spread across 3 different functions.
According to public data, close to 70 percent of digital transformation investments go to digital customer experience. This is because over the course of time customers have also changed, this change is not limited to B2C but also B2B customers.
The change is such that 57 percent of the B2B customers have decided what to purchase even before contacting the vendor. Almost 55 percent are looking for B2B products on social media platforms other than LinkedIn. The most astonishing fact is that 86 percent is willing to pay 16 percent more price for an amazing experience. While a good digital experience is important for the digital footprint, it is important to have content to offer a good experience.
DCX or Digital Customer Experience is becoming the forefront to interact, engage and transact with customers. It is very important to get the basics of user experience correct.
Here are the four pillars for creating a digital customer experience function or strategy.
These four pillars need to be kept in mind while creating a digital customer experience strategy. As each pillar looks into important aspects of a digital customer experience this ensures the strategy covers these aspects.
Here are 4 pillars looked upon for the digital transformation agenda at Schneider:
Digital Marketing was considered to be the future of marketing until a few years ago but of late it has all boiled down to digital customer experience. This digital customer experience works across the entire company. It is important to increase the competence of the people, while hiring is possible, the most effective way is by upskilling and strong digital community program. The top-down approach helps in building a stronger digital community within an organization rather than hiring a small group.
Our co-founders, Suneil and Vikas Chawla, were recently featured in the March 2019 edition of Insights Success magazine, as part of “The Top Ten Mind-Blowing Corporate Media Solutions Provider”.
Digital solutions today are an indispensable part of any brand or company’s marketing mix. While there are several digital agencies in India, the founding brothers spoke in-depth about what sets Social Beat apart from their peers – a client-centric approach backed by creativity.
Suneil and Vikas opine that while multiple agencies are churning out impressive results, one of the biggest challenges facing India’s digital marketing landscape is attracting and retaining quality talent for both the creative and digital marketing areas. The other challenge lies in the dynamism of the landscape and its ever-changing trends. You can take a look at the top digital marketing trends in India that will shape 2019.
To overcome these challenges, the founders speak about adopting new technology for better solutions for their customers including influencer marketing platform Influencer.in and multilingual content marketing platform 22 Languages.
The duo also spoke in depth about Social Beat’s YouTube knowledge series – Digital Bytes that sheds light on current and upcoming digital marketing trends, as well as Social Beat’s book, “Digital Marketing Industry Report 2018” – that provides comprehensive insights into how brands today leverage the power of digital to intensify their marketing efforts.
The success of any company lies in the well-being of its employees. And Social Beat prides itself on creating an inclusive, transparent and empowering work-culture. The founders allude to creativity and enthusiasm running high throughout the organisation that has helped Social Beat grow from strength to strength since its inception six years ago.
Read the entire article on Social Beat: A Homegrown Digital Marketing Leader here.
The main challenge for a mutual funds company in India is attracting a wider audience, especially among the younger demographic. Investments are often considered too complicated for a layperson to understand, with little to no short-term gains. But while the benefits of investments remain a vague concept, individuals are all too familiar with the pain of having their salaries reduced because of taxes. TATA Mutual Funds has woven these twin concerns to raise awareness of the tax-saving benefits of investing in an ELSS scheme.
To capitalise on the growing potential of video and market their product in a completely innovative way, TATA Mutual Fund collaborated with Social Beat, a leading digital marketing solutions company. Social Beat conceptualised a video campaign for them that would break through the clutter and stand out in the competitive mutual funds space in India. Comprising of four short videos based around a common theme, the video campaign highlighted the importance of investing in an ELSS tax-saving scheme.
Cometh March and the heebie-jeebies flare up like rashes. One dreads to look at the pay-slip as the fear of ‘katauti’ gets amplified. Tata Mutual Fund’s latest campaign on ELSS captures this feeling of being short-changed. A series of 4 ads have protagonists across demographics including a working woman, a management trainee, a sportsman and an executive relaxing in his home.
TATA Mutual Funds looked to Social Beat to highlight this common grouse by presenting their ELSS scheme in a completely different way. Speaking about the objective behind their campaign, Mr Suneil Chawla, Co-Founder of Social Beat, said, “We wanted to make the ELSS scheme more relatable for audiences. The one factor that our entire audience has in common is that no one likes their income being reduced because of tax. We distilled this idea into the central concept for our campaign: ‘How people feel when they don’t get what they deserve’. This idea gave us plenty of room to play around with and communicate the benefits of an ELSS scheme in a creative way.”
Building on this concept, the team at Social Beat created four videos based around common storylines that most people can relate to. They used everyday scenarios that everyone, no matter what their age or gender, can identify with, for instance, shopping for groceries and ordering a pizza. The frustration that the characters feel when they get one less slice of pizza than what they expected or when the vendor gives them fewer vegetables than what they asked for, is similar to what many of us go through when our salaries are reduced because of tax. This idea was distilled into the catchy hashtag #NoToKatauti.”
The videos are currently being promoted on YouTube and Facebook. With an incredible 225 million and 240 million Indians respectively on these platforms, they are certain to attract a large viewership. “Content is the crucial differentiator when there is product parity. Technology helps make an incisive reach to the correct set of audiences. We chose to take up video on digital because of its growth as a primary form of content consumption. Initial reactions to our films have been that of “Hey! This is exactly how I feel when my March payslip has a ‘skimmed’ salary for the month!” The Distributor Community too have lapped up the commercial and shared positive feedback. With over a million impressions and counting, this is easily amongst our most successful online campaigns,” says M.V.S.Murthy, Head – Marketing, Digital & Corporate Communications, Tata Mutual Fund
For a BFSI company looking to create brand awareness and improving customer retention, videos have clearly become one of the most effective strategies to employ.
This article originally appeared in Campaign India.
Road safety has become more important over the years as the number of cars on the road has continued to increase. Traffic safety is essential as it helps prevent drivers of vehicles from causing accidents and hitting pedestrians. Laws are enforced to ensure the safe and efficient flow of traffic.
Social Beat recently did a video on road safety titled ‘A Day in the Office ft. Bad Drivers’. The objective of the video was to mirror the bad behaviour of drivers on the road in our everyday office life. It took a hilarious stance on road safety and covered rules such as ‘Don’t text while driving’ and ‘Don’t drive on pavements’ with the use of common office etiquette as examples. The video aimed to communicate the message that the rules you follow at the workplace should be followed on the road as well.
The video was promoted on Facebook and Instagram and had a total reach of 26,264.
It helped broaden our presence and increase engagement on social media and increase the number of subscribers and followers on different social media platforms. The video also demonstrated our expertise across different video types.
As a part of our Second Digital Leadership Summit at Mumbai, a panel discussion was held on the future trends of digital marketing - AI, augmented reality and vernacular content. The two panellists were Ms Channan Sawhney - Head, Digital Marketing, Johnson & Johnson and Mr. Prathyush Kukreja – Head, Product Monetisation at Haptik. The session was moderated by Mr. David Appasamy, Head of Brand & Strategy, Social Beat.
Prathyush from Johnson & Johnson enlightened the
audience on how the perception of AI has changed over the years. He said that
in 2015, AI was just a buzz word and no one really knew what AI was. The
preconceived notion was that AI will automate everything, leading to
unemployment. But, in 2018, the scenario has changed. Expectations have become
realistic and technology has come to a place where it can add value to
achieving the necessary business objectives.
According to Prathyush, this is an era of Conversational AI, a subset of Artificial Intelligence backed with data collected by brands and advertisers. Brands must build conversational AI to communicate with the users based on their behavioural and transactional or historical behaviour. Unlike a television commercial or a radio advertisement, conversational AI is not linear and one-to-one. When you use conversational AI in advertising and branding, each and every customer is unique and the content will be customised according to the needs of that particular user. He further added that Artificial Intelligence considers several other factors such as the buying nature and purchase frequency of the user. This where AI is today. AI is no longer a buzz word today, but, it is a tool of competitive advantage. Currently, brands are competing with each other to develop better AI to deliver better ROI in terms of acquiring users and telling better brand stories.
Channan from Johnson & Johnson said that AI technology is not utilised to its fullest in FMCG industry. If used properly, AI has the power to break the clutter and make the brand stand out. Brands can convey right messages to the user in such a way so as to create a long lasting impact on the audience. Johnson & Johnson is employing AI technology rather than AR. Google and Facebook have already started their AI and AR journey. Other brands have huge benefits from this. But, for FMCG companies, implementation of AI technology is extremely important since this is an industry that communicates with its audience on a day-to-day basis.
According to Channan, consumers are always on a look out for good content on the Internet. In the case of Johnson & Johnson, there is a huge demand for content related to pregnancy and newborn care. It is observed that most of the customers prefer consuming the content in their own local languages. If you are a market leader in a particular industry, it is important to take the lead and provide the kind of content that the consumer is looking for. That’s why Johnson & Johnson has adopted an active native content strategy. One of the biggest priorities for Johnson & Johnson is to strengthen their regional content strategy so as to deliver the right brand messages for the audience in a manner that they want to hear.
Prathyush highlighted the importance of integrating voice search and vernacular content to build the effectiveness of conversational AI. Nowdays, majority of people are accessing the Internet using vernacular languages rather than English. The Internet has witnessed a commendable shift with the introduction of voice search. This technology is much user-friendly in the sense that users can directly talk to the device without even touching it. Hence the power of voice search is immense. According to data from Google, after the introduction of voice search, Hindi is the most preferred language for content consumption. Taking this into consideration, Haptik is also working on developing a conversational AI with vernacular capabilities. Many of the leading advertisers are also leveraging Devanagari scripts and other local languages in their lead generation and branding campaigns on various digital platforms.
Channan cited that one of the biggest wins of investing in AI is that market study has become easier like never before. With the adoption of AI technology, brands can provide efficient solutions to customers in a much faster manner. This technology has the huge power to transform the way in which data is processed and maintained for delivering business results
Prathyush spoke about an interesting campaign that Haptik had conceptualised for the Bollywood movie Thugs of Hindostan. Google Maps was a great digital marketing tool for this movie. When somebody asked for directions, instead of the usual voice, users could hear directions from Aamir Khan himself. These innovations by Google and Facebook can be adopted by companies specialised in AI technology in order to help brands and advertisers offer value to their customers.
Prathyush cited a recent case study on how HDFC Life
executed a branding campaign using AI. The brand wanted to create awareness
about importance on investing in Life Insurance among the millennials. For this
Haptik created an AI personality called Shayari
wala who educated the millennials on the importance of investing in the
form of shayaris. The main reasons why HDFC strategised their campaign in this
way is primarily because millennials love story telling and they consume
content that is fun and quirky.
According to Channan, Augmented Reality is a great
story telling tool for brands if it is used for delivering the right message.
For instance, some of the brands have incorporated AR for product packaging. A
well conceptualised AR lead can communicate great brand stories to the
On the contrary, Prathyush said that the use of AR in
branding and digital marketing is still vague and unclear. There is no clarity
on how brands can measure ROI, drive sales and generate leads using an AR
campaign. Augmented reality is a great platform for education and can be easily
adopted by real estate and gaming industries. But, it will take a few more years
for AR to establish itself in the digital landscape.
AI plays a huge role in automation of ads, said
Prathyush. The time taken for education and lead generation have become much
faster with the use of AI technology. According to Channan, marketing
automation is all about programmatic ads, best custom audiences and precision
marketing that help in delivering right brand messages for the right target audience.
Channan also highlighted the importance for brands to
identify ways to migrate content users to vernacular chatbots. For this, brands
must focus on investing in real time machine learning and customised content
that can play a huge role in understanding your customers, drive sales and
This was indeed an insightful panel discussion and brand strategists from across sectors understood the need for adopting such advanced technologies like artificial intelligence and augmented reality to drive sales, generate leads and withstand competition.
We are excited to announce that Social Beat has earned the Google Premier Partner Shopping Ads Skills for Google Ads/Pay Per Click Advertising. Our newly acquired Google Premier Partner badge for Shopping Ads certifies that we have demonstrated expertise and sustained client performance in shopping advertising.
Unlike traditional text ads that focus on the keywords you choose, Google Shopping ads determine when your product listing ads show up. Google considers the feed, the site and the bids that determine what search queries show your ads.
The success of Google Shopping ads depends on three elements:
We have successfully incorporated these elements and leveraged the use of Google Shopping Ads to sustain client performance in shopping advertising.
Premier Google Partners are required to demonstrate that they are maximising their clients’ performance by implementing Google’s recommended best practices in client accounts using Shopping Ads.
As a Google Premier Partner in Shopping Ads, Social Beat can help us place our client’s products on Google Search, set up inventory on the Merchant Center and create Google Shopping campaigns.
The new badge is designed to recognise Partners who manage a substantial portfolio of Google advertising campaigns and deliver great results for their customers.
Social Beat works with Google Sales Representatives to promote new and effective Google strategies to our clients. As a Google Premier Partner, we use proven techniques to help our clients increase their digital ROI. We aim to deliver the best results to our clients using Google’s strategies such as Mobile Innovation and Search Mobile and Display Innovation.
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The recently concluded second edition of our Digital Leadership Summit held in Mumbai saw many industry leaders sharing key insights and discussing trends in the digital marketing landscape. Among our speakers was Mr Abraham Alapatt – President and Group Head: Marketing, Service Quality, Value Added Services and Innovation at Thomas Cook. Mr Alapatt spoke about unlocking growth through innovation. Let’s take a look at some key insights from his speech.
Set up in 1881, Thomas Cook has been around for 137 years. Today Thomas Cook has grown in strengths from a travel agency to a brand that deals with travel, foreign exchange, business travel and many more. Thomas Cook’s massive growth since 2012 all boils down to innovation. For a brand or company to stay relevant and sustain success, they need to continually innovate to come up with new and fresh ideas for operations, products and service
Alapatt spoke about his role as head of innovation at Thomas Cook. Innovation isn’t something that is forced. Innovating your process or brand for the sake of innovation is redundant and will only do your company more harm than good. As a brand, try to look for a particular value to enhance. The easiest way for businesses to innovate is to find new customers or create a unique opportunity with an existing customer. The best way to this is by implementing a full-funnel marketing approach will help target and retain customers better. Take a look at our video on full-funnel marketing and how it can help your brand.
Many brands are still yet to make the shift from traditional marketing to digital. Today, ignoring the power of digital marketing means leaving your brand in the dust. By employing a digital-first strategy, any brand can achieve higher reach, better engagement and an increase in generating high-quality leads. Here, Alapatt cited two examples. The first was targeting people who make pilgrimage visits. The Thomas Cook website lets users create personalised tours and packages centred around pilgrim centres around the country, pre-book the darshan and continue on the holiday. This feature helped them tap into a whole new target audience including those in tier I and tier II cities. The second was adding an “Explore” feature to target millennials. The explore button gave millennials the chance to create their own personalised list of activities including adventure sports, sightseeing, etc. as well as a prompt to download an app that shows your every route needed for your vacation. The idea behind these features on Thomas Cook’s website was essential to explore new categories to tap into India’s next billion internet users.
Alapatt touched briefly upon Thomas Cook’s virtual reality feature that gives customers a sense of their planned vacation. In the last few years, virtual reality has become a significant part of mainstream digital marketing efforts. Google India’s Year in Search Report 2017 posits that the Indian travel market will hit $48 billion by 2020. Given these substantial numbers, VR is an excellent way for a brand’s audience to “experience” their products or services without direct physical effects. Not only does this help increase engagement, but combined with an effective digital marketing strategy, VR can help mould the future of marketing for your brand.
YouTube is currently the world’s second most popular search engine. In India alone, there are now around 225 million active users on YouTube, with this number expected to increase to 500 million by 2020. Brands need to leverage the power of YouTube or face losing out on a sizeable audience. From ensuring your video content uses techniques like YouTube SEO to exploring multiple formats, brands can improve performance and conversions. Videos have been around for decades, but have recently found their spotlight in terms of social media and digital marketing. Going forward, videos and interactive content will be at the forefront of digital marketing trends in 2019 and beyond.
Innovation does not need to be restricted to marketing efforts or revenue made. Several brands around the world focus on giving back to their community and society at large. Thomas Cook, too, with the aim of social impact started a Centre of Learning. The primary objective of this institution was to drive skilling and employability. They are also involved with multiple NGOs and government organisations that help uplift those in need. CSR via innovation is another way to scale up your business in 2019.
This session by
Mr Abraham Alapatt was insightful for several of the attendees. The pace of
growth today is astounding. Business models transformations that took ten years
are now changing in as little time as three years. To stay ahead of the
competition, industry leaders, entrepreneurs and brands must anticipate change
and act with the future in mind while continuing to deliver results.
One of the key highlights of the Digital Leadership Summit held in Mumbai was the panel discussion on the topic ‘Building a brand through digital marketing – Pushing the Frontiers’. The discussion moderated by Mr Suneil Chawla, the Co-Founder of Social Beat, had two reputed panellists: Mr Ajith Narasimhan from Sundaram Mutual Fund and Mr Vipin Guliani from Piramal Group. Let’s take a look at the key insights of the session.
Everyone has been talking a lot about the increasing impact of digital marketing in building a brand. But the most important factor that needs to be discussed is the nature of the digital marketing technique, which in fact, plays a major role in achieving the desired results. That very thought started off the panel discussion. So how strategic or technical is digital marketing today?
Ajith from Sundaram Mutual Fund strongly believed in the strategic nature of digital marketing techniques. To substantiate his stand, he explained how the shift of mutual funds from being a push-driven product to a pull-driven product, paved the way towards the necessity of digital marketing today.
Due to major changes brought in by GST and demonetisation, mutual fund companies no longer need a medium of distributors to sell their products. Customers from the newer generation are more interested in getting serviced by the companies directly. Therefore, it becomes very important for companies to build a connection with the customers as well as retain that connect for a very long period of time. This is why the industry gives a highly strategic approach to digital marketing. Doing that helps them understand the need of the customers and provide them with services as per their requirements.
Vipin, from Piramal Group, too emphasised on the strategic nature of digital marketing today. When the aim is to build and sustain the brand, it becomes important to strategise digital marketing. However, he gave equal importance to the technical aspect of digital marketing as well. He was of the opinion that only the technical data mattered as far as the sale of the service or product was concerned.
Both the panellists were of the same view that digital marketing has evolved to a great extent and is no longer just a marketing tool. Over the years, the type of customers who consume different products and services have changed to a great extent. The customers of this generation need to be acquired, nurtured, retained and engaged with.
The need to innovate new ideas in order to connect with and understand these customers is the need of the hour. Apart from giving companies the advantage of targeting the right customers, digital marketing also helps them to understand the needs of the customers and design their brands and services accordingly. Therefore, it becomes important to incorporate digital marketing techniques right when the idea of launching a product or a service comes into the picture.
With changing times, the kind of products and services that customers need are also changing. Ajith was of the opinion that in the coming years, there will be a need to re-categorise the products completely. The need of the hour then would be curated solution-based products and goal based offers. That is when there will be a great scope for bringing in innovation in the digital space and engaging with India's next billion internet users.
Vipin also agreed with him. The requirement now is to first find out what the customers need and then build the product. This involves a lot of research for which innovative ideas have to be developed to find the right information from the customers through the digital space.
The number of consumers has increased rapidly. And not all the people who consume data are recurring customers. There is a need for customer profiling in order to put forth the right suggestions to the customers. Both the panellists agreed that the digital strategy that needed to be applied here varied in the case of B2C and B2B.
Since there has been a shift from mass targeting to micro-targeting, strategies, too, need to be changed. Instead of bombarding all the people with the same digital ads and search ads, it is important to connect with people based on their profiles. This data-driven model would do wonders in the area of lead generation.
In the case of B2B, the target audience is very limited. Therefore, a blended strategy could be used, wherein apart from directly trying to convince the distributors, the help of customers could be taken to influence the decision of the distributors. This could be done with the help of social media platforms like LinkedIn.
The new generation needs easy access to everything. Today, it is not difficult to bring a customer on board if your products are given to them in the most simplified manner. Going the digital way makes sure that customers get instant satisfaction. Therefore, it is necessary to spend the money to upgrade the reach of the company.
As compared to the other mediums, digital marketing is the most objective way of measuring ROI. It becomes easy to determine the success or failure of one’s campaign if it’s ROI driven. Not only does it help to determine the number of engagements, but it also helps in finding out the right platforms that help in targeting a specific audience. With ROI driven marketing technique, brands can easily recognise the right social media platform to connect with their customers.
Both our panellists were of the opinion that digital marketing is a key player as far as the game of connecting with the customers or distributors is concerned.
The second edition of our Digital Leadership Summit was a grand success with key insights shared by industry leaders from across India. Among the interesting topics discussed, one of the panel discussions was on ROI through digital marketing videos. The panel was moderated by Vikas Chawla and our panellists included Pradeep Nidamarthi of Reliance Capital, Monish Ghatalia of Focus Communications and Prashin Jhobalia from the House of Hiranandani. They discussed the industry-wide approach to digital marketing.
According to Pradeep Nidamarthi of Reliance Capital, the impact of digital marketing can vary from each organisation as they have a different outlook on its success. Some people in the organisation view it as a long-term strategy where the payoff occurs over time while others have a short-term view and look at digital marketing as something that should bring them value on a quarterly basis.
He says that the success metrics depend on the discovery, conversion and repurchase components of the main cycle. The impact of discovery on digital marketing is often hard to measure, so companies usually look at their engagement and conversion rates as the major success metrics.
Monish Ghatalia of Focus Communications said that one of the key metrics of the business is to understand the digital behaviour of the person. That is how they behave when they watch a commercial on TV vs when they watch an advert on Youtube. As customer behaviour changes, the mindset of the company has to change as well. Additionally, this shift from traditional to digital marketing can also affect various sectors of the business as they start thinking digitally. Statistics show that 5-10 per cent to 15-20 per cent of a business' marketing budget is used towards digital marketing when acquiring a new client.
“For the real estate industry, many companies are not as marketing savvy as they would like to be,” said Prashin Jhobalia of the House of Hiranandani. “This is because they find it a challenge to segregate their customers into different buckets.” However, the impact of digital marketing in the business is its ability to put up numbers as proof. This helps them understand what the money is put towards to justify spends and measure return on investment.
Real estate needs depend on the need of the client and the stage of life they are currently in. Jhobalia believes that a business is able to market its brand to the company if they are able to identify this individual and reach out to them at the appropriate time.
“The customer journey is different for each business,” said Nidamarthi. For example, with Reliance Capital’s general insurance policy, if a person has decided that they want to buy insurance, they have already done the research on the different policies available before approaching Reliance. At this stage of purchase, there is not much the company can do to change the customer’s mind other than the price. Therefore, digital marketing does not have an impact if the customer is already aware of the product. But for products like mutual funds, digital marketing has an impact as the discovery process is longer. He adds that brands should not just spend money on impressions but should also give importance to the visits that lead to your digital property and the interaction with the customer.
Monish Ghatalia says that the fundamentals of marketing believe that more is more (that is, more budgets, more people). However, with digital marketing, the mindset has shifted to less is more. Digital allows us to build the core customer base and because we live in a sharing economy, we can convert this customer base as well. He believes that if 100 core customers are acquired and nurtured, they can lead a business to its next 1000 customers. Therefore, the secret sauce for the business is in its approach to acquiring clients and adopting the framework of the current digital marketing industry. Additionally, businesses should aim to move their customers from conversion to brand loyalty. Instead of spending 99% of the budget on lead conversion, they should spend only a particular amount of the budget to go beyond just conversion and encourage customers to become loyal to the brand.
In the real estate industry, Jhobalia says that the secret sauce lies with the marketer and there is no single solution to success. The business needs to understand its objectives and use relevant information to remarket the brand to the customers.
All businesses have a digital marketing funnel and it is the duty of the companies to either drive people through the funnel or improve conversion through the funnel. Take a look at our in-depth video on full-funnel marketing here for more information.
Alternatively, the business needs to drive the right people into the funnel at the right time. According to Nidamarthi of Reliance Capital, there are 4 steps that all companies need to use to maximise their digital marketing strategy:
Collect and collate your data from all the sources available. This can help you build the user journey from discovery to repurchase.
Once you have collected all the data, you should have a master view of all the channels used by the business. That is the channel used to promote a good or service and the frequency at which the ad is shown.
The CRM process needs to be streamlined and constantly updated.
You need to have employees who are native to the digital world. They should have a good understanding of how digital marketing impacts the customer journey.
Having a good understanding of all these four components can help a business master their business digital marketing strategy.
Reliance Capital has numerous lines of businesses and each of them is in different stages of digital marketing with different regulators across the board. The biggest challenge for the companies over the next three to four years is that the common man will become more aware of privacy and will interpret it differently. When it comes to the use of data and systems, companies need to be more careful about how they use customer’s personal data and err on the side of caution.
According to Ghatalia, the biggest challenge faced by businesses is their ability to converge traditional marketing, digital marketing, technology, Artificial Intelligence and data. Companies need to understand that although these components will change in the next four to five years, the way a customer thinks will not. As a future marketer, they need to leverage this idea and be able to marry vehicle one (digital) to anything else in the digital market.
In the real estate industry, Prashin Jhobalia says that the ability of companies to recreate traditional content for digital media is a challenge. Another problem is the overpopulation of ads that creates competition within the industry. The developer might create an ad to target their customers while the distributors and brokers create different ads to target the same customers, this self-inflicted competition can create a lot of confusion in the industry. In order to overcome this challenge, businesses need to understand and react to the customer’s changing needs in a timely and efficient manner. One way of doing so is making use of vernacular ads.
The panel ended with a discussion with the audience, the panellists provided numerous thought-provoking ideas on the the future of digital marketing and improving ROI.
The Womenwill Leadership Workshop was an initiative conducted by Google. The world’s most used search engine had invited its premium partners to nominate the inspiring female leaders of their organisations. Rachna Ganatra – Head of Strategy and Business Development – represented Social Beat in the workshop. The event was geared towards understanding gender disparity issues that women face at work. It also threw light on how to overcome systematic and personal barriers in career success, building confidence, recognising and creating strong connections and making a robust personal plan to move ahead.
The workshop was conducted by the very accomplished and vibrant team of woman entrepreneurs Jinny Riat and Neha Kalia who used a lot of storytelling and kept the audience engaged throughout the workshop. It was amazing how participants opened up about challenges, personal experiences and collectively worked on exercises that were geared towards a lot of self-reflection and taking ownership to drive solutions.
The day-long workshop was a wonderful opportunity for self-learning and reflection. Additionally, the attendees shared space with other exceptional women in the industry, with a lot of bonding over wonderful personal experiences. Since Social Beat is an organisation which has more than 65% women in its workforce, the insights were really helpful and inspirational.
However, it was not all about learning. The venue, decor, goodies and food were all tastefully done with a thematic layout across. Not only was the workshop extremely enriching and enlightening, but it also had a vibrant ambience, accounting for a day of laughter and bonding.
As the saying goes – A woman is unstoppable when she realises she deserves better. Social Beat is happy and proud to be part of this initiative. You can also read our blog on women in leadership and how to retain talent in a start-up for more insights.
Since becoming a Google Premier Partner, Social Beat has strived to push the boundaries in digital marketing to deliver the best ROI for our clients. We are happy to announce that after being nominated as a finalist for the Mobile and Display Innovation 2018 by Google, our consistent efforts have been rewarded! Social Beat has been selected as the winner of the Mobile Innovation Award at the Google Premier Partner Awards in Mumbai. This award is a testimony as to why brands need a digital-first marketing strategy.
This marks the second consecutive year we have been awarded by Google. In the 2017 edition, Social Beat won the Display Innovation Award for our groundbreaking work with Casagrand. Google only chooses five agencies for this award every year and we are honoured to be one of them.
India Home Health Care (IHHC), a partner of BAYADA Home Health Care, is committed to providing high-quality care for the health and well-being of loved ones from the comfort of their home. Their team includes professionally-trained registered and associated nurses, medical doctors, medical care-takers, occupational therapists and attendants.
The objective for India Home Health Care was to boost their lead generation strategy to acquire better quality leads at the lowest price possible.
Some of the obstacles in our path to achieve this objective were:
To overcome these challenges, we had to think out of the box. Some of the path-breaking techniques we implemented were:
These strategies helped us achieve unprecedented outcomes for our client, IHHC. Our conversion rate increased from 2.16% to 6.17% with a page load time of less than 3 seconds and a 33% decrease in the cost per lead. After the implementation of AMP, the quality score of the keywords increased to 8/10 and conversions increased by 20%. 90% of the campaign was moved to mobile and this resulted in 95% conversions and a 16% click-through rate. The change to the Position-Attribution model allowed us to better understand the consumer decision making process.
We are proud of the hard work and dedication of our Social Beat team that consistently exceeds client expectations to achieve the best results for them.
You can also read our blog to learn more about How AMP lowered CPL by 33% for IHHC.
The second edition of our Digital Leadership Summit was a grand success with key insights shared by industry leaders from across the nation. Mr Omkar Rajadhyaksha – Managed Partners Lead, New Business at Google – was our first speaker who threw light on the strategic methods brands can take up to grow their business through Google in 2019 with focus on futuristic digital marketing trends to look forward to. Let’s take a look at the key insights of the session.
With 650 million active Internet users in the nation, almost half our population is consuming content online. However, 7 out of every 10 Indians access the Internet through mobile, entirely surpassing the desktop and creating a mobile-first ecosystem for brands to leverage. To add to this, the introduction of Jio has led to a five times increase in 4G data being consumed, when compared to the 2G and 3G plans used before. This has contributed majorly to the online growth of brands. Though the nation is still lagging behind in terms of speed, the easy access to inexpensive data plans, coupled with the drop in the prices of smartphones, is a good start.
After Google, YouTube is the second most-used search engine proving that videos are the future. This platform alone has witnessed a 400% increase in video consumption through mobile alone. These staggering numbers only prove that organisations should leverage the reach of videos to tell their brand story. The most-searched genre is that of entertainment with the top searches being comedy clips and song covers. The other genres that are very popular are food-related content, how-to series and mobile unboxing videos that have also contributed majorly to the expansion of YouTube.
The growth of regional content has been one of the biggest digital marketing trends in the past few years and is showing no signs of fading away. As per a recent Indian Readership Survey (IRS), each one of the top twenty publications read across the nation is in a regional language except for Times of India that ranked in the eleventh position. Furthermore, there is no surprise that the same behaviour is being translated online. As per a recent survey conducted by KMPG, a whopping 88 percent of online users said they would click on a multilingual ad rather than one that is in English.
Consumers are adopting innovative ways to search and shop, and voice assistants are playing a huge role in this aspect. As per a recent survey conducted by Google, 28% of queries are made by voice on search apps. Furthermore, there has been a 400 percent increase in Hindi voice searches ever since Hindi was introduced as a language on the assistant. There has also been a 63% increase in phone-unboxing searches, especially when the phone is bought online, with a 70% increase in price-related searches for smartphones falling in the range of Rs 5,000 to Rs 15,000.
With digital and mobile merging together as one, the whole formula for brands to drive growth has evolved. Google closely observed the online behaviour of 100,000 active users and noticed that the marketing funnel is no longer just about awareness, consideration and purchase. It is filled with intent-rich moments of consumers when they make direct queries online, redefining the traditional funnel-like approach. The new-and-improved marketing funnel is now not as streamlined and has the potential of adopting an hourglass, diamond or a pyramid shape based on the intent-rich moments of consumers. These moments of intent, also known as micro-moments, play a huge role in either expanding or narrowing down the consideration set of the funnel. This proves that a consumer’s online journey is unpredictable and brands need to anticipate these micro-moments to target a custom intent audience.
So where does Google fit in all this? The world’s largest search engine has seven different products to offer based on utility. From Google Maps and Google Chrome to Gmail, these digital utilities are free and help in the day-to-day digital routines of consumers. They are updated regularly through machine learning and artificial intelligence to adapt to the lifestyle of the users. Furthermore, these products can be monetised to ensure your brand is present across the intent-rich moments of your consumers.
TrueView for action form ads: YouTube has come a long way from a mere video platform to the cusp of performance and branding. Organisations can now drive performance through YouTube with TrueView for Action form ads that present the user with a pre-filled form along with the ad. This is a classic example of how brands can reach out to viewers during an intent-rich moment.
YouTube home feed ads: Just like masthead ads, YouTube home feed ads are plastered on top of the YouTube home feed every day, targeted based on the content consumption pattern of the user. These ads have the potential to create a billion impressions with 100 million unique ones pan India per day. They are all the more enriching since they are in video formats and are far more effective than search and display ads that are almost static today.
Display ads in Discover: Formerly known as Google feed ads, these ads are designed to look and feel native to organic cards for seamless brand placement on Google feeds. However, it is important to focus on the creative and the messaging of the ad and not go in for plain Jane designs.
A lot of digital-first brands are looking at brick and motor. Since the consumer journey has now altered the traditional marketing funnel with more research going into the consideration stage, online brands are adapting to this change with pop-ups and stalls to showcase their products. Even if consumers are completely convinced to buy your product online, they prefer visiting the physical store to experience the look and feel before investing. This proves that it is a merit to integrate your online store with offline sales to capture the entire 360° of the consumer journey. Users get influenced online and experience the product offline making it a win-win for both brands and consumers.
Whichever sector your firm belongs to, marketers should hold their digital media accountable for business. Instead of basic digital metrics like the number of clicks and the CTR, you should also tie up your media spend to revenue, profit margin, gross margin and other business metrics.
It is time we stop considering the average value of metrics to measure digital performance. Instead, brands need to identify the consumers who spend more on online products and let go of the ones who are left over by your competitors. It is essential to look for profitable consumers who will build your business.
As the saying goes - the only thing that is constant is change! Google’s digital utilities work on automation to learn from the changes and provide higher ROI. It is safe to say that in today’s digital age, automation is the way to go. If not, your brand will definitely be left behind by its competitors!
The insightful session by Mr Omkar Rajadhyaksha was an eye-opener for leading brands and marketers. Whether you are a top real estate developer, financial giant, FMCG brand or a B2B organisation, make sure you adapt to the evolving digital ecosystem and grow your business.
The World Marketing Congress and CMO Asia recognised the 50 most influential strategy leaders around the globe at the Mobile and Digital Marketing Summit 2018 held on the 27th of November at Taj Land’s End, Bandra, Mumbai. We are extremely happy to announce that Mr David Appasamy – Head of Brand and Strategy, Social Beat – has been selected as one of the top influential strategists from across the world.
David has an exemplary career spanning over 35 years with several leading companies such as ITC Ltd, Mudra DDB and Sify Technologies covering Business strategy, Brand and Marketing Management, Digital Marketing and Audience Engagement. From 2006-2011, David was the Co-Chair for the International Chamber of Commerce’s Task Force on Internet, Telecoms, Infrastructure and Services. In 2010 and 2011, he was also part of the Multi-stakeholder Advisory Group (MAG) guiding the UN Secretary-General on Internet Governance.
The 5th edition of the World Marketing Congress was held this year with the central theme of Futuristic Marketing. The conference covered various aspects such as digital initiatives, customer experience, advertising and branding. The conference also discussed the importance of linking sustainability with a brand’s identity and how to develop a sustainable brand by changing the dynamics of marketing strategies. Various industry experts also stressed the need for brands to focus on their marketing culture rather than only their products and services. The other key aspects that were highlighted are the role of brands in empowering customers by using interesting engagement initiatives to create brand perceptions and nostalgic memories.
This year’s World Marketing Congress also included the 8th edition of the Mobile and Digital Marketing Summit. This summit was organised jointly by the World Marketing Congress and CMO Asia. The main purpose of this summit was to discuss the future trends of digital marketing and the need for every brand to incorporate effective digital marketing strategies in order to establish a strong presence in today’s continuously evolving digital landscape. This summit was a great platform for industry experts to gather, explore, discuss and brainstorm ideas on formulating compelling strategies to reach India's next billion Internet users using digital marketing tools, case studies and global practices. 100 marketing wizards attended the summit from across the globe including market research experts, brand strategists and media professionals to discuss and ideate the best industry practices.
16th November 2018, Mumbai - We at Social Beat organised the second edition of our Digital Leadership Summit - a convergence of several business leaders across industries. The first edition took place at Chennai with a focus on driving ROI from digital marketing. One of the biggest talking points of the Summit this year was innovation through Voice, Video and Vernacular with CMOs from various sectors sharing their insights and experiences.
The keynote speaker, Mr Omkar Rajadyaksha from Google, kick-started the event on what businesses can scale up with Google in 2019. The Summit also focused on driving business results through digital marketing with marketers and brands voicing out common challenges they face and upcoming trends.
While there are around 450 million internet users in India currently, this number is set to hit 650 million by 2021. These numbers prove even more significant as the vast majority of new internet users will come from Tier II and Tier III cities. The summit highlighted the importance of tapping into India’s next billion internet users by harnessing the power of Voice, Vernacular and Video for an effective digital marketing strategy.
The keynote session was followed by a panel discussion on building a brand through digital marketing. This session included Ajit Narasimhan, CMO of Sundaram Mutual Fund and Vipin Guliani, Group Head – Digital Marketing at Piramal Group. Moderating the panel, Suneil Chawla, Co-founder of Social Beat, said, “Digital spending is expected to grow 2.5x from $40 billion to $100 billion. This goes to show how businesses are leveraging the power of digital and how it will only continue to grow.”
David Appasamy, Head – Brand and Strategy moderated another panel discussion on AI, Augmented Reality and Vernacular in the future of Digital Marketing.
Appasamy opined, “Digital platforms have, over the last decade, redefined the way we communicate, build our businesses or entertain ourselves at anytime, anywhere. Now artificial intelligence and augmented reality are taking it to a whole new level in terms of efficiency and experience while vernacular is opening up the platforms to native language speakers and new markets.” Appasamy was joined by Channan Sawhney, Head of Digital Marketing at Johnson & Johnson and Pratyush Kukreja, Head – Product Monetisation at Haptic.
The next session focused on measuring return on investment through digital marketing. The speakers of the session were Prashin Jhobalia, Vice President – Marketing Strategy from House of Hiranandani, Monish Ghatalia, Founder of Focus Communications and Pradeep Nidamarthi, Head of Digital at Reliance Capital. Moderating the panel, Vikas Chawla, Co-Founder, Social Beat said, “Today we can track not just online customer acquisitions, but also store visits, leads, calls and brand awareness lifts. This allows marketers to truly attribute how much of an impact digital has on businesses across industries.”
The Summit also had a session on how brands can grow and innovate through digital by Mr Abraham Alapatt, Group President and Head – Marketing, Service Quality and Innovation at Thomas Cook.
The Summit concluded with an interactive workshop where attendees were asked to draft their digital strategy guided by the digital experts at Social Beat.
A number of members of the press and digital news publications were among the attendees and the Summit received a lot of coverage, from afaqs! in particular.
We are happy to announce that our co-founder Vikas Chawla, Head of Social Media Innovation - Anuradha Nair and Creative Head - Panisa Shah have received nominations under the first edition of Social Samosa’s 40 Under 40.
Social Samosa 40 Under 40 is a salute to pioneers in the field of marketing and advertising in India – to celebrate thought leaders and entrepreneurs who have disrupted and impacted growth within the ecosystem.
Google India’s Year in Search report estimates that by 2020, more than 650 million Indians will be online. In the last two years, digital underwent a major paradigm shift – from a support-marketing channel to a full-fledged business platform of its own. According to the Digital Marketing Industry Report 2018 that we recently released, 68% of brands leverage digital marketing to promote their products and services.
Those nominated for #SS40under40 are those individuals who strive to leverage our country’s growing digital audience and formulate the best strategies to engage with the next billion internet users in India.
The nominations are spread across 10 categories namely - Account Management, Analytics, Brand Management, Business, Content Marketing, Creative, Digital Marketing, Media Entrepreneurship/Leadership, Media Planning, and Strategy.
Each candidate is nominated and assessed based on creativity, planning and execution, strategy, ability to analyse numbers and trends and implement them, crafting their brand’s message and how effectively they engage with consumers.
After a whopping 450 plus entries, Vikas was shortlisted among 228 other nominees by a jury of marketing stalwarts namely:
We wish good luck to our Social Beat members in the final selection!
For more insights into the awards, visit 40under40.socialsamosa.com
The number of people online today in India is greater than it ever was before. Currently, there are around 450 million internet users in the country and this number is likely to increase to 650 million by 2021. But what is more significant than just these numbers is that a majority of these Internet users will be coming, not from the big metros, but from the smaller towns and villages of India. Along with a shift in audiences, there has also been a change in the way audiences access the Internet and what they do on it.
In the first edition of our Digital Leadership Summit, we discussed how measuring ROI is one of the biggest challenges for digital and content marketing. For a brand to capture the next billion Internet users in India, finding a way to adapt to the new market is essential – which is exactly what we will be addressed at the 2nd edition of the Digital Leadership Summit by Social Beat. In this edition, marketers and brands can get a closer look at the biggest challenges and upcoming trends in the digital space from the reigning experts in the field. As a sneak-peek, let’s take a look at the three factors that have emerged as indispensable in a brand’s digital marketing strategy: video, voice and vernacular.
In 2016, Nicola Mendelsohn, VP of Facebook’s operations in Europe, Middle East and Africa predicted that in 5 years, Facebook’s newsfeed would comprise of videos alone. At the time, this claim sounded far-fetched. However, going by recent trends, video content will soon become the most important type of content created for the Internet. Each day, around 100 million hours of video content are consumed on Facebook alone. When Indians aren’t watching videos on Facebook, they’re watching them on YouTube. As per YouTube Brandcast 2018, the world’s second largest search engine currently has around 225 million active monthly users in India, with this number set to increase to 500 million by 2020. A majority of these users watch videos to help make purchase decisions. Clearly, the fastest way for brands to capture the attention of their target audience will be to make engaging, easily understandable videos to tell brand stories. Check out our case study on how Cholamandalam Finance harnessed the power of videos and vernacular content to widen their reach.
At the Google for India summit in 2017, the growing importance of voice search in India became even more evident. The Google year in search report also mentions, around 28 percent of all Google searches in India are through voice. Even more significant was the fact that a majority of these voice searches were conducted in vernacular languages. Hindi voice queries are growing by around 400 percent year on year. India is also witnessing the increased usage of personal assistants such as Siri, Alexa and Google Home. The advent of voice search points towards a fundamental re-thinking of tried and tested SEO strategies. Since voice search results only pick up the most relevant result (usually the featured snippet), digital marketers will need to optimise their content to ensure it is voice-ready.
Two of the biggest developments in India’s digital story in recent years have been the steep drop in smartphone prices and the availability of affordable high-speed internet, catalysed by the Jio network. Both of these factors have led to the growth of internet audiences from tier 2 and 3 cities and towns in India. For marketers, it is attracting these audiences and not the urban population that will prove crucial. A study found that around 70 percent of Indians trust regional content online more than English language content. If brands want to engage with the next billion internet users in India, the way forward is vernacular content. Currently, Tamil is the most used regional language online with 42 percent, while Hindi follows closely with 32 per cent. To tap into this huge potential, a strong, comprehensive strategy with end-to-end messaging in regional content is indispensable. Read our case study on how a multilingual approach generated 90% growth in leads for further insights.
Apart from these indispensible marketing strategies, the session will also throw light on how artificial intelligence will change the way marketers work. The newer emerging trends around AI, chatbots and machine learning, have proved to be a game-changer in digital marketing, working wonders for brands across all sectors. Immersive experiences like virtual tours of an apartment even before a site visit have added much-needed value to the content being consumed by potential buyers. Automation and machine learning have also pushed smaller brands to adapt programmatic advertising.
Does your marketing strategy tick the three V’s and marketing automation? Find out how your brand can gear up for the future at the 2nd edition of the Digital Leadership Summit by Social Beat. Our first Digital Leadership Summit covered the rise of digital marketing in India, but the digital landscape has changed drastically since then. Register now to get the latest industry insights from some of the biggest names in the field!
At Social Beat, being imaginative and innovative is part of our DNA. We work hard to reach our client’s goals and exceed their expectations. So it’s always a wonderful feeling when accolades come our way! The recently concluded Big Bang Awards 2018 by The Advertising Club, Bangalore was a celebration of India’s digital advertising talent.
Social Beat won Silver for the Digital Award in the Real Estate Category. We were recognised for our stellar work for Brigade Group – the leading player in India’s real estate industry.
Awards like this prove why real estate brands need to shift from print to digital.
Established in 1986, the Brigade Group has a pan-India presence with a diverse portfolio that covers both commercial and residential properties. Apart from property development, Brigade’s repertoire also includes property management services, hospitality and education.
Brigade approached us with a simple objective - build user-generated content and create a buzz around Brigade’s social media handles. Keeping this in mind, we came up with a photo contest idea. While the campaign was centred on audience interaction, it reaped a two-fold benefit – the pictures sent in would promote Brigade and thus increase visibility, as well as encourage people to follow the company across social media platforms.
One of Brigade’s top priorities before the start of any campaign is to be as unique as possible, and the Photo Contest campaign did just that. Brigade’s audience was able to actively engage with them. Each participant had to send a maximum of 5 images, of which at least two had to feature Brigade properties. Participants also needed to add specified hashtags to their posts and follow them on social media platforms. This helped Brigade gain visibility and increased their social media followers.
To help spread word about the campaign, we created a small video that held all the details. The results achieved were staggering. In fact, this campaign also won Silver for the Best Social Media Brands under the Real Estate category at Social Samosa’s digital marketing awards.
There were over 15,000 views and engagement of more than 30,000 people, with more than 3000 clicks.
We received over 500 entries in response to the campaign. The majority of our audience was between the ages of 18 to 24.
This one-of-a-kind approach to creating engaging real estate marketing strategies is what sets Brigade apart from their competitors.
This award is further proof of Social Beat’s commitment to pushing the boundaries and delivering only the best in digital marketing for our clients.
You can also read our Complete Guide To Digital Marketing For Real Estate for more insights.
We at Social Beat are proud to announce that, for the second consecutive year, we are a finalist in the Google Premier Partner awards in three categories – Search Innovation, Mobile Innovation and Display Innovation. A Google Partner since 2014, we have continually forged ahead in our endeavours to deliver the best ROI for our clients. Following are a few case studies exemplifying the quality of our work and dedication to our clients.
KLAY is one of India’s top pre-school and daycare chains. They approached us with the goal of closing admissions for their schools and day care centres. To help KLAY achieve their goal, we decided to use a comprehensive Google Search Advertising campaign. Our strategy included using RLSA to bid higher for those who visited the KLAY website earlier, CPA bidding, Dynamic Search Ads, etc. We also invested heavily in Call-Only Ads by understanding consumer behaviour in this industry rather than just focusing on landing page conversions. We also utilised AMP pages (these load faster than regular landing pages) and finally, In-Market Audiences in Search.
Our extensive strategy and approach helped achieve the following results:
Our client, India Home Health Care (IHHC) is a leading healthcare service company came to us with the objective of increasing quality leads while maintaining a low cost per lead. Since the competition in the healthcare space in India is extremely high, we conducted extensive research to understand their target group before scaling up the campaign. Since a majority of the leads for IHHC came through mobile, enabling AMP would have a strong impact. As this would significantly reduce the load-time of these pages, we predicted that it could generate higher leads for IHHC.
Apart from this, we also created smart remarketing lists and using them for RLSA to get better conversions and results, improving the Landing Page UX, focussing on Call Only Ads and Device Bid Adjustments.
Our comprehensive campaign strategy helped IHHC achieve:
Here’s a detailed account of how an AMP Landing Page produced 33% lower CPL for IHHC.
Shriram Properties is one of South India’s leading real estate developers. They came to us hoping to achieve the objective of driving sales to their properties through Google Display advertising. Employing a creative and innovative approach, we used Custom Affinity 2.0 by developing audiences profile of those who visit competitor thank you page URLs, channel partners and In App targeting. We also utilised AMPs, Multilingual Ads and Landing Pages along with Google Optimise to enhance UX.
Our strategy has resulted in the following outcomes for Shriram Properties:
Here’s an in-depth look at how we helped Shriram Properties achieve these numbers.
Social Beat is part of a select group of digital specialists that Google celebrates as Premier Partners. To qualify as a Premier Partner, digital marketing agencies and professionals must prove their expertise in using and applying Google's advertising products. As a young digital marketing agency, we thrive on creativity and innovation. We are constantly pushing the envelope in terms of marketing with an ROI-driven focus to meet, achieve and exceed our clients’ goals and expectations. Whether you are a Real Estate Giant, a leading Financial Firm or An FMCG Brand trying to grow your business by going digital, reach out to us at Social Beat and Engage With India’s Next Billion Internet Users.
Getting recognition and accolades always brings along a warm feeling of privilege and gratitude. We are proud to announce that our co-founder, Vikas Chawla, has been listed as one of the top leaders in content marketing in Linkedin’s Content 50. LinkedIn is the world’s largest network of professionals so being hand-picked as one of the top 50 content marketers in this platform is sure a feather in our cap.
Content 50 is powered by Paul Writer – a marketing advisory firm that connects businesses around the globe. Through Content 50, LinkedIn recognises marketers in India who lead a team of digital wizards and create online strategies to enhance the journey of their customers. Each candidate is assessed on a wide range of parameters such as creativity, execution, targeting, innovation, effectiveness and accolades.
At Social Beat, we offer a 360-degree digital marketing approach to our clients. From social media marketing and web development to SEO and content marketing, we leave no stone unturned in making sure your brand stands out in the digital hemisphere. With upcoming digital trends like the growth of regional content online and lightning fast AMP-implemented pages, we helped our clients leverage the power of vernacular content and produce 33% lower CPL with landing pages that load faster. Getting recognised as one of the achievers in LinkedIn’s Content 50 has contributed to the wind beneath our wings.
The striking personalities sitting on the esteemed jury chair include Ms Virginia Sharma – Director, Marketing Solutions, LinkedIn India – and Mr Ashish Bhasin – Chairman CEO, Dentsu Aegis Network South Asia.
Few of the other jury members are:
The list was unveiled at the Futurist Business Conclave 2018 held at The Leela Ambience, Gurgaon, on 24th of August, 2018. This was the 6th edition of the conclave that hosted panel discussions on the impact of AI on today’s digital front. The event also included a MasterClass that offered one-on-one discussions for invitees only.
Whether you are a real estate giant, a leading financial firm or an FMCG brand trying to grow your business by going digital, reach out to us at Social Beat and engage with India’s next billion Internet users.