You don’t watch a show on Netflix without doing thorough research about it, do you? Then why compromise on research when it comes to marketing your product or brand digitally. While the internet has taken over the marketing world completely, good market research is still in trend. Market research plays an extensive role in digital marketing. It provides you with significant and vital information, and in a way can make or break your digital marketing campaign. This blog will give you an insight into some top market research tools to help you grow your brand.
But before we move any further into, let us understand -
Market research or marketing research is a technique that is employed not just by market research companies but sole traders as well, to collect information and gather insights about another company/brand’s target audience. If you own a business you would want to know where your customers spend most of their time, what are their pain points and preferences, what pushes them to buy your product, what holds value for them, and so on. Market research helps you to answer all these questions, design better products, and improve user experience. Market research analysts play a key role in market research companies as they are designated individuals who are experts in creating market research reports and essentially carrying out the market research process from start to finish.
Most of us shut our minds on hearing the word research and “geek-shame” it. I just came up with that term, but I am sure you know what I mean. All of us have million-dollar business ideas that we want to bring to life and market research never finds space in that to-do list. But let me tell you obsessing over your customers and getting them to know them up and close, is the only way to win.
Now if you are one of those who isn’t big on research but still wants to leave a mark which is not limited to your carbon footprint, you have landed on the right page. There are so many market research tools out there that will make your lives easier and help you maximize market research efforts. Lucky for you, I have done thorough research on them.
SiteProfiler, from Mangools.com, as the name suggests is one of a few market research tools that analyze websites, and compiles all your competitors' website statistics and SEO metrics in one place. All you need to do is enter a website URL and SiteProfiler will provide you with all the statistics about that website.
It shows all aggregated data - domain authority, page authority, citation and trust flow, rank, and so on. It also provides you with all the backlinks with top referring domains directed to a site.
Along with this, the market research report by SiteProfiler will also show you the top content the site has generated and where their major traffic comes from.
The main advantage of this market research tool is that it also breaks your audience by age, location, gender, interests, and so on. When it comes to competitors, SiteProfiler shows you the competitive landscape of the website along with relevant keywords.
One of the simplest and easiest market research tools that visualize data in the form of charts and statistics, making it extremely easy to decode it. SiteProfiler also has a google chrome extension and hence you can find insightful information about any website as and when you browse.
Other tools to measure statistics - Tableau, Statista
Originally an online search tool, Google trends is also known to be a great market research tool as it allows you to see how often specific keywords and phrases have been searched for over a period of time. It analyses Google searches and provides you with information as to how many searches were made for the particular terms and keywords along with geographical information about the users. It can also be used for comparative keyword studies and to discover spikes caused in keyword search volume due to certain events.
The best part is that Google updates the data on Google trends daily, but I would suggest that you take this information with a pinch of salt owing to the data sampling issues and approximations that might be employed to compute results. One more advantage that makes Google trends one of the more effective market research tools online is that it provides you with real-time data inclusive of the latest trends from across the globe. Many market research companies find the user-interface also extremely easy to use and navigate.
How to use it? Enter a search term in the search box at the top and see how the search volume has varied for that keyword over different locations and periods of time. You can produce more fine-grained data by changing the location, time frame, category, and type of search.
The data found in Google Trends can be used for several different marketing purposes :
Other tools for content research - Flipboard, Slideshare, Google alerts
Answer a series of questions about your ideal customers and this market research tool will generate buyer personas for you. Make My Persona is a free online market research tool by Hubspot that aids your buyer persona research and helps you organize and understand better. After answering a few strategic questions you will be presented with a personalized shareable persona sheet providing you with significant details about your target audience. Research and market to your ideal customers on a platform they spend most of their time on! You cannot get any more specific than this.
How to go about this -
Other tools to get social insights - Facebook and LinkedIn analytics, Social mention
This blog lists a few of the top market research tools available and I urge you all to take out some time and try your hands at each of these tools before you start your online market research as it will help you to identify your target audience efficiently, know what digital areas and platforms you should be active on, study the market, and identify the key influencers. It teaches you to keep a watchful eye on the market while providing a direction to your brand.
And since the digital landscape is changing ever so rapidly, consumer research is extremely vital. Without using the right resources to maximize market research efforts, your business can become lost and more so, become a prisoner of your assumptions. So put on your research hat, channel your inner geek, and get started!
Happy Researching! :)
Reach out to our research experts to know more about how you can create the right market research strategy for your business!
The second edition of our Digital Leadership Summit was a grand success with key insights shared by industry leaders from across India. Among the interesting topics discussed, one of the panel discussions was on ROI through digital marketing videos. The panel was moderated by Vikas Chawla and our panellists included Pradeep Nidamarthi of Reliance Capital, Monish Ghatalia of Focus Communications and Prashin Jhobalia from the House of Hiranandani. They discussed the industry-wide approach to digital marketing.
According to Pradeep Nidamarthi of Reliance Capital, the impact of digital marketing can vary from each organisation as they have a different outlook on its success. Some people in the organisation view it as a long-term strategy where the payoff occurs over time while others have a short-term view and look at digital marketing as something that should bring them value on a quarterly basis.
He says that the success metrics depend on the discovery, conversion and repurchase components of the main cycle. The impact of discovery on digital marketing is often hard to measure, so companies usually look at their engagement and conversion rates as the major success metrics.
Monish Ghatalia of Focus Communications said that one of the key metrics of the business is to understand the digital behaviour of the person. That is how they behave when they watch a commercial on TV vs when they watch an advert on Youtube. As customer behaviour changes, the mindset of the company has to change as well. Additionally, this shift from traditional to digital marketing can also affect various sectors of the business as they start thinking digitally. Statistics show that 5-10 per cent to 15-20 per cent of a business' marketing budget is used towards digital marketing when acquiring a new client.
“For the real estate industry, many companies are not as marketing savvy as they would like to be,” said Prashin Jhobalia of the House of Hiranandani. “This is because they find it a challenge to segregate their customers into different buckets.” However, the impact of digital marketing in the business is its ability to put up numbers as proof. This helps them understand what the money is put towards to justify spends and measure return on investment.
Real estate needs depend on the need of the client and the stage of life they are currently in. Jhobalia believes that a business is able to market its brand to the company if they are able to identify this individual and reach out to them at the appropriate time.
“The customer journey is different for each business,” said Nidamarthi. For example, with Reliance Capital’s general insurance policy, if a person has decided that they want to buy insurance, they have already done the research on the different policies available before approaching Reliance. At this stage of purchase, there is not much the company can do to change the customer’s mind other than the price. Therefore, digital marketing does not have an impact if the customer is already aware of the product. But for products like mutual funds, digital marketing has an impact as the discovery process is longer. He adds that brands should not just spend money on impressions but should also give importance to the visits that lead to your digital property and the interaction with the customer.
Monish Ghatalia says that the fundamentals of marketing believe that more is more (that is, more budgets, more people). However, with digital marketing, the mindset has shifted to less is more. Digital allows us to build the core customer base and because we live in a sharing economy, we can convert this customer base as well. He believes that if 100 core customers are acquired and nurtured, they can lead a business to its next 1000 customers. Therefore, the secret sauce for the business is in its approach to acquiring clients and adopting the framework of the current digital marketing industry. Additionally, businesses should aim to move their customers from conversion to brand loyalty. Instead of spending 99% of the budget on lead conversion, they should spend only a particular amount of the budget to go beyond just conversion and encourage customers to become loyal to the brand.
In the real estate industry, Jhobalia says that the secret sauce lies with the marketer and there is no single solution to success. The business needs to understand its objectives and use relevant information to remarket the brand to the customers.
All businesses have a digital marketing funnel and it is the duty of the companies to either drive people through the funnel or improve conversion through the funnel. Take a look at our in-depth video on full-funnel marketing here for more information.
Alternatively, the business needs to drive the right people into the funnel at the right time. According to Nidamarthi of Reliance Capital, there are 4 steps that all companies need to use to maximise their digital marketing strategy:
Collect and collate your data from all the sources available. This can help you build the user journey from discovery to repurchase.
Once you have collected all the data, you should have a master view of all the channels used by the business. That is the channel used to promote a good or service and the frequency at which the ad is shown.
The CRM process needs to be streamlined and constantly updated.
You need to have employees who are native to the digital world. They should have a good understanding of how digital marketing impacts the customer journey.
Having a good understanding of all these four components can help a business master their business digital marketing strategy.
Reliance Capital has numerous lines of businesses and each of them is in different stages of digital marketing with different regulators across the board. The biggest challenge for the companies over the next three to four years is that the common man will become more aware of privacy and will interpret it differently. When it comes to the use of data and systems, companies need to be more careful about how they use customer’s personal data and err on the side of caution.
According to Ghatalia, the biggest challenge faced by businesses is their ability to converge traditional marketing, digital marketing, technology, Artificial Intelligence and data. Companies need to understand that although these components will change in the next four to five years, the way a customer thinks will not. As a future marketer, they need to leverage this idea and be able to marry vehicle one (digital) to anything else in the digital market.
In the real estate industry, Prashin Jhobalia says that the ability of companies to recreate traditional content for digital media is a challenge. Another problem is the overpopulation of ads that creates competition within the industry. The developer might create an ad to target their customers while the distributors and brokers create different ads to target the same customers, this self-inflicted competition can create a lot of confusion in the industry. In order to overcome this challenge, businesses need to understand and react to the customer’s changing needs in a timely and efficient manner. One way of doing so is making use of vernacular ads.
The panel ended with a discussion with the audience, the panellists provided numerous thought-provoking ideas on the the future of digital marketing and improving ROI.
The World Marketing Congress and CMO Asia recognised the 50 most influential strategy leaders around the globe at the Mobile and Digital Marketing Summit 2018 held on the 27th of November at Taj Land’s End, Bandra, Mumbai. We are extremely happy to announce that Mr David Appasamy – Head of Brand and Strategy, Social Beat – has been selected as one of the top influential strategists from across the world.
David has an exemplary career spanning over 35 years with several leading companies such as ITC Ltd, Mudra DDB and Sify Technologies covering Business strategy, Brand and Marketing Management, Digital Marketing and Audience Engagement. From 2006-2011, David was the Co-Chair for the International Chamber of Commerce’s Task Force on Internet, Telecoms, Infrastructure and Services. In 2010 and 2011, he was also part of the Multi-stakeholder Advisory Group (MAG) guiding the UN Secretary-General on Internet Governance.
The 5th edition of the World Marketing Congress was held this year with the central theme of Futuristic Marketing. The conference covered various aspects such as digital initiatives, customer experience, advertising and branding. The conference also discussed the importance of linking sustainability with a brand’s identity and how to develop a sustainable brand by changing the dynamics of marketing strategies. Various industry experts also stressed the need for brands to focus on their marketing culture rather than only their products and services. The other key aspects that were highlighted are the role of brands in empowering customers by using interesting engagement initiatives to create brand perceptions and nostalgic memories.
This year’s World Marketing Congress also included the 8th edition of the Mobile and Digital Marketing Summit. This summit was organised jointly by the World Marketing Congress and CMO Asia. The main purpose of this summit was to discuss the future trends of digital marketing and the need for every brand to incorporate effective digital marketing strategies in order to establish a strong presence in today’s continuously evolving digital landscape. This summit was a great platform for industry experts to gather, explore, discuss and brainstorm ideas on formulating compelling strategies to reach India's next billion Internet users using digital marketing tools, case studies and global practices. 100 marketing wizards attended the summit from across the globe including market research experts, brand strategists and media professionals to discuss and ideate the best industry practices.
Whatever be the type of business you are running or the industry you are from, generating leads is what it all comes down to. Without leads, a business has no profit, no revenue and ultimately, no business. However, generating these leads can be a major challenge for companies in the B2B space. Most B2B businesses operate in a very niche segment, which automatically reduces the number of potential leads that can be generated. To add to that, personal relationships with clients has always been the key deciding factor for companies in this sector looking to acquire new customers. These elements might make generating B2B leads more difficult than for other sectors, but it’s not impossible! With the right mix of proven techniques, your business can acquire high-quality leads through the digital medium.
So, as a business owner or an entrepreneur, how do you generate leads to grow your B2B business? Let’s take a look at few of the tried-and-tested ways.
As the age-old saying goes, Content is King. The biggest advantage of using content marketing instead of advertising as your lead generation strategy is that it reaches users who have activated ad blockers. Advertising your product through search engine-optimised content marketing also helps in boosting organic traffic to your website.
Let’s take a look at the various forms of content you can use to leverage content marketing for greater brand awareness.
Blogs have become essential for every business and are the best way to generate informative and educational content about your brand. Blogs are also a guaranteed SEO- friendly marketing method that generates organic traffic to your website. By consistently adding authoritative high-quality content on your blog, you can establish your brand as a thought leader in your domain. Over time, your blog will help build a strong community of interested individuals that you can tap into to generate leads.
If pictures can speak a thousand words, it is safe to say that videos present the viewers with a thousand pictures. They give viewers a detailed insight into the products and services offered by your company which plays a huge role in influencing their decision to convert into leads. Videos can also present complicated concepts in a very engaging manner that is easy to understand. This can help potential clients get a better understand of your products and services. From a whiteboard video explaining a solution to a particular problem in your industry to a product-centric video, opportunities are aplenty.
For Sundaram Business Services, we created a short explainer video detailing how accounting firms would benefit from outsourcing their routine tasks. This video encapsulates Sundaram Business Services’ USPs in a crisper and more compelling manner than any other medium would be able to.
E-book and white papers are excellent examples of content that can be a powerful tool for lead generation. There are two ways you can achieve this objective:
This method gives you a hand-picked database of clients who are particularly interested in your brand as they took the time and effort to fill a form just to read your content. To generate quality leads, make sure your content is extremely informative and educational with the right proportion of generic and promotional content. The best way to do this is to understand what your audience is searching for and write about the topic to cater to their needs.
Backing up your content with infographics, reports, graphs and other forms of research adds credibility to your claims. In order to explain your services and their advantages more effectively, take your content strategy up a notch and present your audience with an informative case study. Nothing convinces potential clients better than examples of how much you have succeeded in the past with other B2B clients.
Content marketing is all about being actively involved in the digital space. Bring out your brand name by conducting webinars or interactive podcasts on topics which are trending among your audience segment audience to spark interest. This will create awareness about your organisation and indirectly showcases your products and services for the world to see.
It isn’t just writing high-quality content that is important, but optimising it for search engine rankings. SEO is a guaranteed way to boost your brand image and increase your website traffic.
The logic is simple. Most people searching for B2B services on the internet are looking to close the deal. Presenting them with your website is a guaranteed way to effective lead generation for your organisation. As per a recent study, the close rate of an SEO lead is a whopping 14.6% while the close rate of a sponsored lead is a mere 1.7%. Additionally, of the overall local Google traffic, 67% of searches end up in a conversion. With such stunning numbers, there is no doubt that SEO is the most-effective long-term lead generation strategy for B2B businesses.
LinkedIn is the biggest professional network in the world, so when it comes to finding potential clients for your B2B business, it is indispensable. It offers more defined targeting options that Facebook does, helping you find your exact target audience, no matter how niche your segment is. The key to successfully using LinkedIn for lead generation is to adopt a ‘full-funnel approach’. Once you create a target audience, ensure that all your promotions are sent to this same template. This ensures that your brand engages with them right from the awareness stage to the final conversion step.
Read on to find out what are the tools you can leverage on LinkedIn to widen your clientele.
Promoting your blogs on LinkedIn through Sponsored Posts is essential to widening their reach. This tool allows your content to be seen by a highly-relevant target audience who might not have otherwise come across your brand or content. By promoting blogs based on topics that your audience will find useful, you can initiate a relationship with your audience. Being consistent with your promotions will ultimately increase brand awareness and improve your audience’s perception of your company.
We leveraged LinkedIn Sponsored Posts for one of our B2B clients – BijliPay. We promoted an extensive in-house blog on the benefits of choosing mPOS devices over the traditional POS devices. The blog gives the reader a detailed insight into the services provided by BijliPay and indirectly works as a lead generation platform to convert the reader into a potential client.
LinkedIn lead ads take lead generation for B2B businesses to the next level. They work like usual lead ads, except that when you click on the call to action, the browser takes the user to a pre-filled lead form. The form is pre-filled with information retrieved from the user’s profile, eliminating the need to fill it up manually. Apart from saving a lot of time and effort, this feature allows users to fill in the lead form in the LinkedIn page itself without the need to visit a landing page or website. These ads are particularly effective after you have been promoting your content to the same target audience. Since the audience is already aware of your brand and has started to trust you, they will be more likely to submit the form.
InMail Ads are ads presented in the form of emails to the LinkedIn inbox of your target audience. This form of marketing is extremely effective as you get to handpick your audience based on their LinkedIn profile and do not need their personal or professional email ids to reach them. Additionally, these emails have a guaranteed delivery rate as they are sent only to the active LinkedIn users. Apart from products and services, you can also use InMails to promote your content and initiate downloads of ebooks and promotional videos.
No lead generation strategy is complete without a landing page. A landing page is a single page website that collects the visitor’s information through a lead form. Whether you are promoting your product or allowing visitors to download content (ebooks, webinars and podcasts), building a landing page is often the solution. A targeted landing page will help you capture leads at a higher rate and will help the sales team initiate the lead nurturing process to ultimately convert the leads generated.
A good landing page, especially for B2B, needs to always have a clear headline, copy and direct call-to-action, so that the target audience understands exactly what they are signing up for. This is exactly what we did for one of our B2B clients, LatentView. The landing page for their downloadable white paper clearly conveys what the company does and what value audiences will get from the white paper.
So you’ve generated an extensive database, with the methods mentioned above, of potential clients who have shown interest in your services. But, what next? The B2B space has notoriously long lead cycles, which can prove expensive and time-consuming for companies. That’s when the tried-and-tested method of email marketing comes into the picture.
Email marketing is probably one of the first types of digital marketing, and it still remains a go-to strategy for many organisations. Since emails are one of the most personal forms of communication, they can help you initiate and sustain a strong relationship with potential clients. With email marketing, it’s generally best to keep it simple and use plain-text emails than designed templates. This makes it seem more personal, encouraging people to actually read them. Additionally, you can customise your email as per the preferences of your potential clients with various techniques of retargeting and make your services even more irresistible to them. All you need is a strong email marketing database and a fool-proof email campaign checklist for guaranteed lead conversions.
Sundaram Business Services is a business process outsourcing company headquartered in India, with operations in UK and Australia. As a B2B company, a majority of their leads came through referrals and by networking. To scale up, they needed a strong digital marketing technique that could help them acquire new clients faster and more effectively.
The target audience for Sundaram Business Services is very niche and difficult to identify. With such a limited audience, generating high-quality leads that had the potential to convert would be more difficult than it would be for a B2C brand with a widespread audience. Additionally, since B2B client relationships are longstanding and based on trust, convincing accounting firms to start outsourcing to Sundaram Business Services would be challenging through digital marketing alone.
Starting lead generation ads in isolation wouldn’t help for a B2B brand as it only targets individuals at the bottom of the funnel. To successfully acquire high-quality leads, we needed a full-funnel strategy:
The Sundaram Business Services blog is a complete knowledge repository, with the right mix of highly relevant and trending topics. We utilised this invaluable tool to its full potential by promoting the blogs on LinkedIn. This created brand awareness and developed our reputation as an expertise in the field of accounting.
We created a specialised landing page for Sundaram Business Services which provided concise details of the services and USPs of the brand. By bidding for high search volume keywords, we ensured that our landing page would show up for relevant searches. This further increased brand awareness.
Credibility and trust are the foundation of any B2B relationship. To build this for Sundaram Business Services, we created a client testimonial video and promoted it on LinkedIn. This showed our audience the positive relationship we share with our clients.
After building awareness and trust among our target audience, we started lead form ads on LinkedIn to actively start generating leads. These ads provided a clear picture of the service we provide and the benefit firms can gain by partnering with us.
Since the B2B space is so small, we knew we had to go the extra mile to ensure high quality leads. Content driven marketing is key to generating leads for B2B. Because of this, we promoted an authoritative white paper for which users had to submit a pre-filled form to download. This white paper was by far the best lead generation technique we used for Sundaram Business Services. The white paper was downloaded by CFOs from some of the top companies in India, providing us with valuable information we wouldn’t have been able to achieve through any other strategy.
Through the white paper, we were able to achieve an 800% reduction in cost-per-lead with 0 junk leads. In such a niche segment, these results were truly remarkable. It ensured an optimal use of advertising budgets and a large volume of premium leads we could use to initiate the lead nurturing process. These incredible results only prove that content is the only way forward for generating B2B leads.
If you are from the B2B sector, its time you implement each one of the above-mentioned marketing strategies in your workplace to take your business to revolutionary heights.
Following the success of lead forms across multiple platforms, Google has decided to introduce Lead form extension for search ads (see the full Google for India video for more info). This form extension, which is still in beta, gives an option of a form directly on the search ad itself, similar to the lead ads on Facebook and LinkedIn. The new initiative will appear in the mobile search results page and will be a game changer for both marketers and consumers. According to Google search report, 80% of traffic comes from mobile devices, which means this update will help brands reach the next billion internet users.
You can also check out our all you need to know video on lead forms on Google.
Marketers can get the following fields filled by potential consumers:
Form ads also provide the time stamp of lead submission. In the initial phase, the leads will be sent to a Google spreadsheet which can be created during the setup process.
This update from Google is still in the beta stage but with the list of benefits it provides, there is no doubt that it going to stay! We are excited to try it out for our clients. Watch this space for more.
Getting recognition and accolades always brings along a warm feeling of privilege and gratitude. We are proud to announce that our co-founder, Vikas Chawla, has been listed as one of the top leaders in content marketing in Linkedin’s Content 50. LinkedIn is the world’s largest network of professionals so being hand-picked as one of the top 50 content marketers in this platform is sure a feather in our cap.
Content 50 is powered by Paul Writer – a marketing advisory firm that connects businesses around the globe. Through Content 50, LinkedIn recognises marketers in India who lead a team of digital wizards and create online strategies to enhance the journey of their customers. Each candidate is assessed on a wide range of parameters such as creativity, execution, targeting, innovation, effectiveness and accolades.
At Social Beat, we offer a 360-degree digital marketing approach to our clients. From social media marketing and web development to SEO and content marketing, we leave no stone unturned in making sure your brand stands out in the digital hemisphere. With upcoming digital trends like the growth of regional content online and lightning fast AMP-implemented pages, we helped our clients leverage the power of vernacular content and produce 33% lower CPL with landing pages that load faster. Getting recognised as one of the achievers in LinkedIn’s Content 50 has contributed to the wind beneath our wings.
The striking personalities sitting on the esteemed jury chair include Ms Virginia Sharma – Director, Marketing Solutions, LinkedIn India – and Mr Ashish Bhasin – Chairman CEO, Dentsu Aegis Network South Asia.
Few of the other jury members are:
The list was unveiled at the Futurist Business Conclave 2018 held at The Leela Ambience, Gurgaon, on 24th of August, 2018. This was the 6th edition of the conclave that hosted panel discussions on the impact of AI on today’s digital front. The event also included a MasterClass that offered one-on-one discussions for invitees only.
Whether you are a real estate giant, a leading financial firm or an FMCG brand trying to grow your business by going digital, reach out to us at Social Beat and engage with India’s next billion Internet users.
In today’s Internet-driven age, it is safe to say that if digital marketing is a game, leads are the prize. No matter what vertical of business your brand belongs to, one of the most important quantifiable dimensions that can measure the success of your online campaigns is the number of leads they generate. With so much emphasis given to customer acquisition and lead generation, it is a no-brainer that the marketing team of your firm needs to focus on increasing the quality of leads for a higher rate of conversion. Let’s take a look at few of the fool-proof methods you can incorporate in your digital marketing strategies to increase the quality of your leads, which, in turn, can effortlessly help you grow your business.
As the saying goes, it is always better to strike the iron when it’s hot. This quote is particularly true when it comes to following up on leads just when they have shown interest in your product or service. It is a matter of concern that a lot of digital-savvy companies focus on a plethora of lead generation strategies but do so little when it comes to converting the leads to valuable consumers. According to a recent survey, only 37% of companies respond to their leads within a time period of one hour. Furthermore, only 16% of companies responded within the first 24 hours. These staggering statistics add weight to the fact that organisations need to focus on reducing their lead response time to enjoy high-quality leads. Customer Experience (CX) is critical to success and response time is one important part of that.
With cloud telephony its easy to not only record and do a quality test on the conversations but also understand which channel and campaigns are giving better results. With tools like Knowlarity and Exotel and integrations with your CRM, you can improve the quality of leads by attributing success to the correct digital channel. For example, by having separate virtual numbers for each channel you can understand which channel is getting better leads and better cost per sale or cost per customer.
As the name suggests, lead nurturing is the process of developing a strong connection with potential consumers at each step of the conversion funnel. This is actively done through well-targeted content marketing, multi-channel nurturing approaches, and many other techniques discussed below.
Email marketing is the first thing that comes to mind while exploring lead nurturing. However, with the fast-evolving online space, using just this method to nurture your leads will not get you anywhere. It is time to think beyond the constrained dimensions of their inbox and target them through other methods like social media marketing and dynamic website content.
Targeting your leads till they convert to long-term consumers is one of the biggest challenges faced by digital marketers. However, showcasing your product or service to the right audience at the right place and the right time might sound difficult, but it is not impossible. Start by studying your leads and understanding their needs and preferences in order to trigger their interest in your brand. Personalised emailers are one of the top digital marketing trends of 2018 and are here to stay. Target your audience with personalised emails that are triggered by their online behaviour to hit bull’s eye. Another targeted digital marketing trend is that of personalised home pages, which is considered as the secret ingredient to lead conversion.
In an attempt to nurture leads, organisations are resorting to the new-age technique of lead scoring. In this method, leads are rated based on how valuable they are to the organisation. The score is calculated based on how interested your leads are in your product or service and their position in the conversion funnel. These leads are then prioritised as cold, warm or hot leads and targeted accordingly, giving you a better idea of which leads are of high quality and which are not.
Vigorous follow up is the base of lead nurturing. It shows that you care about the interest a potential client has shown in your organisation and are willing to go the extra mile to cater to their needs. It is one of the fool-proof ways to increase the quality of your leads. The best way to track your follow-up is to create a table of all the leads generated, with their contact details and the status of the follow-up process. You can also colour code the different stages of follow-up to make sure you are not missing out on a good lead. While calling back, it is a good idea to delve into the behaviour pattern of your lead to understand what is stopping them from converting. This is also a great time to analyse your marketing approach and check if the glitch is in your sales team, targeting or the medium of communication. Finally, low-quality leads that still do not convert in spite of these efforts can be disregarded as junk leads to clean up the database.
Lead nurturing is a slow and steady process that is guaranteed to boost your business since the leads have already shown interest in your services. The process can be kick-started with an intensive blend of activities over various digital channels for a period of a few months, based on the type of business you run and the nature of the audience you are planning to target.
You can begin by sending out emailers to the leads that explain your services with gripping content in the form of blogs and short reads. They can also be targeted through Whatsapp messages, testimonials and relatable videos on Facebook and Instagram. The following month, you can focus on engaging the leads through interactive contests and polls that will indirectly help in word-of-mouth marketing of your product. These contests can be run on LinkedIn, Facebook, Instagram or even Youtube, depending on the type of audience you are planning to target. The high-quality leads generated from these contests can later be targeted with irresistible offers that are guaranteed to close the deal and convert your leads to valuable consumers.
Google and social media ads are a great way to generate leads. However, when it comes to producing high-quality leads, it is best to pack your ad with as much information as possible about the product or service you are trying to sell. For example, if you are a real estate developer running ads on a ready-to-occupy project in an upcoming area, it is a good idea to showcase all the USPs of the development in your ad. From the starting price range and amenities provided to the infrastructure of the location and the number of bedrooms, make sure your ad provides much-needed clarity on the project, so your targeted customers will have no reason to not click on them.
We ran the above Facebook ad for Ceebros – one of the most sought-after real estate developers in the nation. It covers all the information a potential customer would need to show further interest in the project. From the details about the location to the starting price range, it provides top-notch clarity on the project. This will, in turn, result in generating high-quality leads.
There is no doubt that regional content is the future of the online space. With more than 450 million active Internet users in the nation and the steady growth of digital marketing in tier 2 and tier 3 cities of India, advertising your brand in regional languages is the only way you can engage with India’s next billion Internet users. Leveraging the reach of regional content is a good strategy to add to your marketing approach in order to improve the quality of your leads. You can start with a well-optimised landing page which is a sure-shot lead generation technique that works wonders for all brands, whether you cater to the FMCG industry or the finance sector.
In order to make sure you do not lose out on high-quality leads, it is a good idea to take up an end-to-end messaging approach with regional content. Begin by understanding your audience and opting for a survey-oriented strategy to target them accurately with ads in the language they prefer. Right from the messaging in the ad and the content on the landing page to the medium in which telemarketers speak to the leads, make sure the entire cycle is in the same language. Communicating in a language that a prospective lead will be comfortable in provides much more clarity and adds a personal touch to the process.
Additionally, it is a good idea to ensure your landing page is AMP optimised. An Accelerated Mobile Page (AMP) takes much lesser time to load, making it a great tool to grasp the short attention span of a potential consumer. Viewers spend more time understanding the product rather than waiting for the page to load. Moreover, accelerated mobile pages are exclusive to pages viewed on mobile. Considering the fact that a large portion of online users in India access the Internet through mobile, accelerated mobile pages are your best bet to maintain and improve the quality of leads generated via your landing page.
We leveraged the lead generation strategy of landing pages in vernacular content for Shriram – one of the leading real estate giants of the nation. The approach resulted in an increase in overall click volume with a spike in leads. You can also check out our detailed Google case study on how this multilingual approach helped in 90 percent growth of leads for another leading brand.
Attracting high-quality leads and nurturing them into valuable customers is the backbone of digital marketing. Featured below, is an infographic that summarises the above-mentioned points, so you can implement these techniques in your marketing strategy and grow your business.
Increasing the quality of leads is one of the biggest challenges digital marketers face in today’s day and age. It is time you add these simple techniques and tips in your digital marketing strategy to generate hot leads and boost your sales.
For a step-by-step guide on how to create the perfect lead nurturing strategy for your brand, be sure to check out the video below.
Social Beat was proud to be part of the NASSCOM Content Marketing Masterclass which took place at Holiday Inn, OMR, on the 16th of November, 2017. The session was led by David Appasamy, head of Branding and Strategy at Social Beat and provided insight on how content marketing can be effective for lead generation in the B2B sector. The session introduced the attendees to the strategic imperative of marketing and highlighted the importance of content marketing in the digital space.
The insightful session threw light on how content marketing builds credibility, confidence, and preference by establishing thought leadership and helps win attention, engage with and convert prospects into customers. It also focused on the ways in which this marketing strategy enhances and amplifies other marketing initiatives such as Social Media Marketing, digital advertising, and lead generation.
The Masterclass included a workshop to provide insights into:
You can view the presentation from the workshop below:
As the old saying goes, “Content is King” and the dynamic industry of digital marketing is not an exception to this universal notion. In today’s digital world, content marketing is the go-to marketing strategy to make your brand trend by targeting your audience and engaging them with your brand. However, it is a common theory to only associate blogs to content. Our minds have been tuned to the fact that good content can only be written in the form of chunks of text. But, in reality, there are many types of content, from catchy videos and hilarious gifs to stunning pictures and gripping podcasts. The plan is to engage your target audience through a means of information which they find interesting and which also promotes your brand in a subtle way.
Nevertheless, with the plethora of information available online at the mere click of a button, making your content rank in the first page of search engines with a strong SEO strategy is quite a herculean task. The key lies in creating content that your target group relates to and religiously promoting it in social media to reach out to your potential consumers. Good targeting will lead to higher engagement on the post, which will lead to a domino effect of it ultimately being flagged off as viral content.
That being said, brands have begun adding heaps and loads of content to their marketing plans. From expansive blogs to informative videos, they are leaving no stone unturned in making sure their brand is out there. But is that enough? Sure this will make the brand get out there but is it really “out there”?
The secret, to making content truly stand out of the oodles of information flooding the Internet, is to post limited information which is 10X better than what is already out there and is packed with the potential to go viral. However, the only way you can truly reach your audience is by vigorously promoting it. Splashing your content on various digital platforms through paid promotions and ads will boost your reach and also give it the push it needs to go viral. A viral post creates a lot of buzz in the target group and ultimately helps in generating leads for the business.
At Social Beat, we religiously follow the “Less is more” content marketing strategy in which we focus on producing high-quality content to amplify on digital media rather than expansive quantities of average content. The idea is to create original and relatable content that also uplifts your brand name and gives it the recognition it deserves. The strategy involves the following approaches:
As per Buzzsumo, Brian Dean of Backlinko has executed this content strategy to great effect. Brian has published just 53 posts over the last five years, less than one a month. These posts have driven nearly 4m visitors to his site. The average shares and links per post are what most of us can only dream of: an average of 2,490 shares, and 275 links from unique domains, for each post.
One such post that went viral with a paid reach of 3,51,565 and an organic reach of 64,79,859 is an informative video for one of our clients from the finance sector. Since our client provides financial services, we engaged their target audience with an explanatory video on the money-saving lessons we can learn from an ant. With total ad spends of Rs. 5000, we reached a total of 68,31,424 people, with 21,65,549 video views and 93,241 shares on Facebook. Additionally, we also customized the ad by using a regional language to make it more relatable and simple for the target audience. This way, we struck gold by amplifying content through both content marketing and native advertising.
To sum it up, it is all about quality instead of quantity in the powerful world of content marketing. Creating engaging content and pushing it to go viral with vigorous promotions and effective ads can not only help in branding your company but also boosts your reputation and authority.
Brands usually are under the misconception that the more content you create, the more visibility you’ll achieve. However, this is not true. Keeping the “Less is More” content strategy in mind, let’s take at a look at the current ad spends model of a company and the ways we can improvise on spending the same amount for a wider reach.
As per the current model, if Rs. 50,000 is allotted for content marketing, Rs. 40,000 of it is used for generating content, and Rs, 10,000 is used to promote posts on social media. Following is a rough estimate of the reach and total number of clicks tracked on a monthly basis:
|Ad spends (FB Promotions)||Rs 10,000|
|Content creation by Influencers||Rs 40,000|
|Total no. of people reached||1,50,000|
By applying the “Less is More” content marketing strategy, the brand will focus on reaching a wider set of audience and generating more leads with the same amount spent on promotions. The plan is to generate content of premium quality and authenticity and promote it on social media for a higher number of link clicks and prolonged engagement in the same budget.
|Ad spends (FB Promotions)||Rs 30,000|
|Content creation by Influencers||Rs 20,000|
|Total no. of people reached||4,50,000|
With all the statistics mentioned above, it is safe to say that though creating gripping content will help you achieve your content marketing goals, the key lies in promoting it effectively. Creating a handful of relatable posts every month and promoting it vigorously on networking channels is the foolproof way of grabbing the attention of a visitor and converting them into a loyal customer.
If you are running a business online, you should know by now that generating leads is everything. Lead generation is the single most important aspect of digital marketing that helps your business grow.
If you are looking to capture more targeted leads through digital media, one of the main things that you would need is a well optimised, highly targeted landing page. Still not convinced? Here’s an example!
Conversion Rate Experts, world's leading agency for conversion rate optimisation (CRO), helped Moz, then SEOmoz, generate $1,000,000 million with just one landing page that had an alluring call to action. What's more? This revenue was generated by the fantastic landing page and few emails within four months.
You can read the complete case study here.
One of the takeaways from the above case study is that improved user experience helps in lead generation.
So, are you looking to improve the user experience of your landing pages and, in turn, increase your lead generation? Read on!
Designing and managing the perfect landing page
Consider your landing page as a system that will convince your page visitors to become your customers. A well-designed landing page, by itself, can help increase lead generation and conversion. Here are some tips to create an appealing landing page.
Instead of a typical headline, which screams "buy me," use an enchanting headline that would garner your visitors' attention.
This is easier said than done. How can you possibly understand someone whom you hardly know? However, understanding your prospective audience and designing the page keeping them in mind is absolutely necessary.
If you are creating a landing page to get your visitors to download your content, one way to do that is to research on what people are searching for in your domain and offer them that. Keeping the target audience in mind, we built a landing page for one of our esteemed clients, Casagrand. Casagrand is one of Chennai’s leading real estate developers with premium projects completed in and around the city. Since their target audience mainly consisted of potential home buyers, we created a handy e-book titled, “Chennai Home Buyers Guide” which consisted of useful tips and suggestions to make the process of buying a home easy and hassle-free. We created a landing page in which visitors had to fill in their details for a free copy of the e-book. This strategy was a win-win for both the customers and our client as the customers walked away with a detailed e-book on buying a home and Casagrand just got a lead of a potential home buyer who is looking for projects to invest in.
You might be tempted to put all the information you have on the landing page. However, you must understand that the landing page design has only one purpose to serve - to get users to click on your call-to-action (CTA).
When you overload the page with too much information, it might have an adverse effect as it might become daunting to someone reading it for the first time. Understand that most users are going to read your landing page content and see the design for the first time. They must be able to grab the information they are looking for from the website. That’s when they will become potential customers for your business.
Furthermore, highlight the major benefits of your service or product on the landing page in a significant and striking manner. This will appeal to visitors and persuade them to become your customers.
Here’s an example of a landing page that is to the point.
This landing page scrolls through six sections with each section describing information that users would like to know. In the image shown above, the section project info has listed all the efficient and important project information in the form of bullets; this would be easy for people to read and understand quickly.
To accomplish a task efficiently, you must use the right tool. As the good old saying goes, “You can use a screwdriver to pound in nails, but it's a lot harder.” You don’t have to do it the hard way always. Understand that sometimes the right way can be easy too.
There are lots of simple landing page creation tools out there, and each one is unique. You must analyse and pick the right tools for you. Some of the tools that we recommend are:
Instapage – it’s a simple, hassle-free landing page tool. It’s a drag-and-drop software tool that has a lot of professional web design templates.
Unbounce – This is another drag-and-drop software tool. It’s quite simple and recommended for beginners.
LeadPages – One of the most well-known landing page creator tools available online is LeadPages. Most top bloggers and businesses use this tool.
“A picture is worth a thousand words” – This good old saying holds good, especially while creating high-converting landing pages.
Imagine reading the below-mentioned blog page with zero visuals! Tough, isn't it? Even a blog needs images and other forms of visual support, so landing pages must definitely be visually intense.
It is always a good idea to use images, videos, 360-degree photos/videos, infographics, maps, etc. Visuals help users to understand your page quicker. Additionally, having an image or video on your landing page leaves a more enduring impression on users’ minds than written content. Check out our blog on the type of content your target audience will find engaging for a detailed understanding of how content marketing can make your brand trend.
Another visual element that matters a lot is the font that you use; use fonts that are catchy and don’t come across as too overpowering.
If you think that you can simply use some opt-in or CTA form and gain leads, you are absolutely wrong. The type of information you put in your CTA form and the way you design it play a major role in increasing conversions. For example, instead of simply asking someone to sign up to your page, you can ask them to sign up to get newsletters or sign up to get daily tips. Also, captions like “connect with us for…” may work well in increasing sign-ups and conversions.
Using real-time customer testimonials is a great way to increase the credibility of your business. Reviews by customers will definitely create a positive image about your business to first-time visitors of your page, and this might, in turn, help in converting them into your customers. It's a proven fact that customer testimonials improve sales. This option could be left out, for the time being, if you are a new business.
Last but not the least, following up with your leads or subscribers is important. Once you have designed a landing page by keeping all these aspects in your mind, you can definitely expect quite a significant number of leads generated from the landing page. Once that happens, the next step is to convert your subscribers into customers. One way of doing that is to call them up on the numbers provided and talk to them about your business. A subtle way is to send them emails.
However, while sending emails, you must not restrict to sending promotional emails or regular newsletters. Alternatively, it is advisable to send your subscribers a series of crafted emails that will appeal to them. At times, include details about deals and offers, but don't make this a practice. For more insights, check out our blog on the different ways email marketing can work for you.
Never be afraid of sending more emails. However, refrain yourself from sending emails that follow a standard template. The more you send personalised or crafty emails, the more are the chances of converting your subscribers into customers.
Managing your business and marketing it digitally consumes equal, or at times, even more, time, money, and energy when compared to its traditional counterpart. By creating an influential and captivating landing page, you are investing in a driving force to convert your visitors to potential clients.