Job overview:

The Salesforce Marketing Cloud (SFMC) Solution Consultant is a unique hybrid of business and technical consultant with the ability to operate as a digital tech lead focusing on the Salesforce Marketing Cloud. As the owner of solutions for multiple clients, this person is responsible for the successful onboarding and overall technological direction for those clients and works as a liaison between the account management and operations team to design and deliver high quality, scalable technical solutions. The successful candidate will be able to display thought leadership, technical prowess, and the ability to manage cross-functional teams from project inception to completion.

General Knowledge:

• Functional expertise of Salesforce Marketing Cloud
• Good understanding of end to end campaign management process
• Understanding of API – SOAP and REST
• Understanding of iOS and Android Mobile Apps
• Solid understanding of:
• Solution design and architecture
• Relational database concepts, with exposure to SQL
• Data management, segmentation, and ETL best practices
• Scripting and query development
• Web analytics
• Cloud Pages and Landing Pages

Experience:

Bachelor’s degree in discipline related to functional work or role with 8-10 years of relevant work experience.

• Minimum 2 years’ experience on Salesforce Marketing Cloud, and/or other SFMC platforms (i.e. Audience Studio-DMP, Datorama, Interaction Studio, etc.)
• Experience in a technical leadership role designing, building, and executing complex automated email campaigns in Salesforce Marketing Cloud is required.
• SFMC Email Specialist/Consultant/Developer Certifications strongly preferred.
• Experience in leading SFMC implementations and integrations.
• Excellent communication skills – needs to be able to interact with clients and sponsors.
• Ability to work closely with RRD’s Sales team selling to C-level executives and other business.
• Extensive experience with all primary elements of Marketing Cloud: Email Studio, Content Builder, Journey Builder, Analytics Builder, Personalization Builder, and Audience Builder
• Deep understanding of data, data extensions, data relationships, and ability to translate customer requirements to the use of their data throughout their marketing automation ecosystem
• Full understanding of out-of-the-box SFMC functionality and able to propose and estimate more advanced solutions based on client requirements.
• Knowledge of API integration with CRM platforms and Web properties
• Development experience using HTML/CSS, MJML, Amp-script, Java, JavaScript, jQuery, SQL
• Hands on experience with email and landing page development, including templates, modular and responsive design

Qualities:

• Excellent interpersonal skills, with the ability to conceptualize and communicate highly detailed technical concepts to technical and non-technical audiences.

Responsibilities:

• Demonstrate technical expertise while scoping and driving the creation of digital solutions, email campaigns, email reporting, and data integration.
• Gather business, marketing, and technical requirements to craft a comprehensive and scalable solution.
• Architect data feeds, platform configuration, and components needed to run complex automated interactions / campaigns.
• Create standards and solutions to accelerate implementations and improve quality using technology
• Proactively identify and resolve problems including client data feed issues.
• Stay abreast of industry technology innovations, new business practices, and third-party technology solutions.
• Act as a consultant and technical expert on the Salesforce Marketing Cloud to serve clients’ needs.
• Preserves assets by following company recovery, security and technology procedures.
• Contributes to team effort by accomplishing related results as needed and maintaining quality assurance.
• Ensure alignment of business requirements with RRD Marketing Solutions standards and policies, and with industry best practices.
• The solution consultant collaborates on functional and technical design specifications while providing subject matter expertise to the project team and developers throughout the engagement.
• This is a hands-on role that requires significant technical experience and abilities with Salesforce Marketing Cloud and related cloud technologies.
• Conduct technical process reviews, design sessions, and other architecture meetings
• Document current state technical processes and run gap analysis between current state and desired future state
• Design, develop, and document solutions to meet technical requirements, including the subscriber model and data flow between SFMC as well as other systems
• Support the development team in executing technical design and customizing the platform, including: AMPScript, SSJS, tSQL, data extensions, advanced triggers, and automations

General Knowledge:

• Functional expertise of Salesforce Marketing Cloud
• Good understanding of end to end campaign management process
• Deep understanding of both Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles
• Understand workflow processes and systems within a marketing/sales cycle
• Solid knowledge of email best practices and compliance

Experience: 5-6 years of experience in;

• Plan, build and execute cross-channel communications, campaigns and nurture programs in a flexible and timely manner
• Design and implement numerous personalization journeys for consumers and guests that take place in advertising, on our website, in our mobile app, across our guest portals, and in our parks leveraging Salesforce Marketing Cloud, and related technologies.
• Ensuring successful rendering across a wide variety of email clients and browsers
• Setting up basic infrastructure in Salesforce Marketing Cloud: Data Extensions, Queries, Triggered Send Definitions, and Microsites
• Experience with advanced concepts in Marketing Cloud such as Managing Deliverability, IP Warmups, Throttling and Reputation Management, etc.
• Experience of working with Advertisement Studio, Social Studio and Command Centre is nice to have.
• Experience of working with JIRA / campaign management solutions is nice to have
• Having experience on other ESPs dynamic data would be an added advantage.

Softwares:

• HTML and CSS
• Media Queries/AMP Scripts/JS from layered artwork
• Salesforce Marketing Cloud: Data Extensions, Queries, Triggered Send Definitions, and Microsites

Qualities:

• Keen eye and aptitude for troubleshooting with solutions led approach
• You have excellent communication skills, both written and verbal is a must.
• You possess excellent personal time management skills, diligence and collaboration skills.
• You have excellent communication skills, both written and verbal is a must.
• You possess excellent personal time management skills, diligence and collaboration skills.
• Highly self-motivated contributor who works well as an individual and within a team environment.
• An ability to think strategically with a strong ability to execute plans.
• Strong initiative. Energetic. Outgoing. Can-do attitude.
• Must thrive in a fast paced, iterative, deadline driven environment
• Provide training and documentation for new and existing users
• Excellent communication skills – written, verbal and presentation

Responsibilities:

• Manage set-up and configuration of data-driven campaigns ensuring deliverability
• Working with stakeholders create and implement test strategies, including A/B multivariant testing that maximise conversions
• Solid technical skills and expertise with HTML and CSS optimized for email deployment
• Oversee campaigns from creation to analysis and reporting
• Design and implement numerous personalization journeys for consumers and guests that take place in advertising, on our website, in our mobile app, across our guest portals, and in our parks leveraging Salesforce Marketing Cloud, and related technologies.
• Ensuring successful rendering across a wide variety of email clients and browsers
• Setting up basic infrastructure in Salesforce Marketing Cloud: Data Extensions, Queries, Triggered Send Definitions, and Microsites
• Other duties, as may from time to time be required, as commensurate with the role and the needs of the business.

General Knowledge:

• Functional expertise of Salesforce Marketing Cloud or any other Marketing Automation Platforms
• Good understanding of end to end campaign management process
• Deep understanding of both Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles

Experience: 8-9 years of experience in;

• Customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend, and implement strategies to resolve problems, and monitor and measure client satisfaction.
• Should have experience of design, development of SalesForce Marketing Cloud
• Experience in project planning, resource planning and scheduling
• Functional expertise of Salesforce Marketing Cloud or any other Marketing Automation Platforms
• Experience of handling multi country, multi-lingual roll-out in the CRM space. Digital marketing roll-out experience is preferred
• 6-8 years of Development/Deployment/project management experience.
• 2-4 years of handling any SAAS based implementation projects

Softwares:

• Jira
• Confluence
• Trello
• MS Office – Word, Power-point and Excel

Certifications in SalesForce marketing cloud is an added advantage

Qualities:

• Good communication skill and drive customer communication
• Direct accountability for the overall success of the client projects within their portfolio.

Responsibilities:

• Own the project roll-out / deployment / implementation and integration
• Manage and allocate tasks using requirement management tools such as JIRA. Manage documentation on Confluence.
• Need to manage team size of 6-8 members
• Need to own project coordination within the SalesForce Marketing Cloud team as well with peripheral applications which have dependencies on SFMC implementation
• Should be able to identify all the integration interfaces within the project
• Should have working knowledge in SFMC inbound and outbound integration
• Should be able to identify and communicate with the key resources of different interfacing technologies and establish Roles & Responsibilities clearly for deployment
• Should be able to identify from regular status check of the project, and escalate any identified impediments for roll out to relevant stakeholders
• Should be able to prepare and maintain deployment tracker
• Need to know how to use Release Management tools
• Clear functional understanding in Digital Marketing domain for various channels
• Manage external stakeholders and communication with Salesforce AE’s and Client stakeholders
• Manage and coordinate cross－functional resources to deliver against the Statement of Work (SOW)
• Play a key role in managing the client relationship. Work closely with the client daily to ensure project progress and maintain constant open communication.
• Review and analyze project scope and manage client expectations.
• Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by Ops Team.
• Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders.
• Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project.
• Track and review project budget vs. actual project costs, including revenue responsibility across all projects.
• Travel as required to build/maintain client satisfaction