India’s Silicon Valley, Bangalore boasts of over 1700 startups and is considered as the world’s second fastest growing startup ecosystem. The city has some of the most successful and funded startups such as Flipkart and Urban Ladder. So what makes these startups so successful?
Great Product + Great Marketing = Successful Startup
Startups are leveraging digital marketing effectively and marketing themselves on a shoe-string budget to drive brand awareness and sales. Here is a look at some of the innovative social media campaigns by funded startups in Bangalore.
Funding so far: $3.2 billion in 12 rounds from 16 investors
Flipkart is one of India’s largest ecommerce portals to buy a wide range of products including electronics, books, clothing and accessories.
Flipkart, known for its innovative social media campaigns, came up with a campaign to create a buzz around the revamped mobile application and increase new users. They came up with a hashtag #DoThumbThing. The idea of this campaign was – people use their thumb to do almost all their activities on their phone, so now use the power of your thumb to shop for anything on your app.
As part of the campaign, the brand did the following things:
Thumb main hain Dum! #DoThumbThing
Shop on the Flipkart Mobile App & get a voucher worth Rs. 150 from Book My Show! #DoThumbThing
Convenient shopping now at your fingertips. #DoThumbThing with the Flipkart Mobile App!
Tweet how your thumb has changed the world & win a power bank! #DoThumbThing
Dress up your thumb and win #DoThumbThing contest on @instagram
The campaign worked so well that the app on the Play store got a rating of over 4.3 with installs in the range of 10 Million to 50 Million.
Funding so far: 8 million in series A and B funding
Zivame.com is a leading website to buy lingerie with over 2000 lingerie styles to choose from. Zivame.com last year ran a #SalesmanWaliBracampaign for all the victims of bra shopping tragedy where women have been forced to buy lingerie from sales men who are not competent. Zivame.com – the lingerie expert asked their women followers on social media to share their various horror and awkward stories.
The quirky visuals, gifs and campaign hashtag coined by Zivame created a buzz on all platforms and created a good brand recall for Zivame.
Urban Ladder is an online furniture and home décor company with presence in 12 cities across India.
Late last year, the brand created a stir on social media by creating a short film “The Homecoming” to celebrate the essence of family. This short but impactful film was created with a core objective of creating brand awareness among its target audience. The film showcases a couple taking a decision to move into their son’s home.
The beauty of this film is that it is a simple concept that strikes a chord with the common man and has a fundamental message that beautiful homes are not just made from fancy furniture but emotions and thoughts play an important role. The video garnered ~900K views on YouTube and has been shared on social media platforms widely.
Ola is one of India’s most popular cab booking app. It is the also the largest platform with 40,000+ cars across 22 cities and growing!
Ola has come up with many innovative campaigns and one of the most popular campaigns they did was the #ChaloNiklo campaign. The brand leveraged Twitter & Facebook by posting engaging photo ads and video ads featuring content of its #ChaloNiklo campaign. The Twitter Contest helped them create a buzz around the hashtag. Ola also directed people to its website with link ads in the News Feed and right column, and ran mobile app ads to drive people directly to its mobile app.
Another interesting campaign that the brand ran was the #TypesOfFans social media campaign during IPL season 5. The campaign offered a drivers’ view of the different types of cricket fans that they get to travel with during IPL season 5. They made a video dedicating it to crazy cricket fans and the amusing behavior that they display. They also conducted a contest on Twitter, where the brand was able to get entries from cricket fans and engage with them.
Styletag.com is an online curated fashion and lifestyle startup.
Fashion brand Styetag launched a powerful campaign titled “Face of Courage” and the firm hired acid attack survivor Laxmi Agarwal to model its ‘Viva n Diva’ collection. Apart from this, the brand also announced that they would donate 30% of its revenue from this initiative to Agarwal and the Chhanv Foundation, which supports acid attack survivors.
“This initiative directly associates us with issues of importance,” said founder Sanjay Shroff, “thereby making us more recognizable to our clientele, the women of India.” The campaign did well on social media and the brand got recognition with a lot of stories, both online and offline.
Chumbak sells designer t-shirts, tins, coffee mugs and other quirky Indian products. Chumbak launched #bobbymissing campaign to promote the opening of their New Delhi store to create a buzz and engage with their customers and fans on social media. They used a character from their popular Bobble Heads collection and constantly updated their pages with candid images announcing the spotting of the missing Bobble Head Bobby in various big events and cities, which got them good traction on social media. The campaign ended with Bobby finally making an appearance thus introducing their Delhi store.
Think we have missed out something? Let us know by leaving a comment!
On 29th April, a Friday, instead of our usual chit-chat sessions (conducted every Friday to share knowledge & learning from varied spheres of life), we did something different! The entire team received a new plan wherein we were all assigned a unique task!
Being in the digital marketing industry, we are usually immersed in technology. We rarely go out and meet the real consumers whom we target on digital platforms – the consumers to whom we build awareness and drive sales for our clients. It was the time that we went & understood these consumers better. So we headed to one of the largest malls in Chennai, Express Avenue in the hope of meeting such consumers.
The whole idea behind the session was to interact with people and find out the awareness of whether they are aware of the digital platforms and that they are being targeted with advertisements day in & out. The entire team of Social Beat was split into teams of two each. Half of the teams were targeting people to find out about their knowledge in the area of digital advertising. The other half had a client for each team and decided to find out the consumer awareness of the brand. The main objective was to conduct a survey amongst the audience we target through online mediums on a daily basis and this was a first time for us! The exercise lasted for about two hours. The teams garnered a lot of knowledgeable outcomes by the end of the day. “A face to face survey helped us analyze and gauge the reactions of people when they were answering the questions asked”, said Kruthika, our social-media specialist which tells how different was it from a usual online feedback and survey we take.
Our survey on Digital marketing involved asking the following questions to people:
• Do you click on ads on Facebook?
• Do you know what Google ads are and if yes, have you clicked on one?
• Do you pay attention to banner ads?
• Do you use an Adblocker?
• What was the last thing you bought online?
• Do you prefer shopping from websites or mobile apps?
The insights were pretty surprising as most of the people did not even know what Facebook and Google advertisements were or how they looked like. “We had a mixed experience meeting people. On one hand, it was great to talk to them and get insights. But on the other hand, most of them did not know anything about being targeted online via advertisements”, said Bindhya and Natasha. While that was the case with people not aware of ads online, they do pay attention to banner ads but only for informational purpose and the consumers claim not to click on display ads, but that’s contrary to our experience where we receive meaningful leads and sales from Display advertising.
Coming to social media & Facebook ads, people are not aware of it because they do not know the difference between an organic post and an ad on their news feed. Fewer people who were aware of Facebook ads admit clicking on them only if it is attractive enough. Most of the people we met do not use an Adblocker on their browsers.
We also did a dipstick survey on whether the consumers are aware of our clients’ brands. Throughout the survey, the digital marketing experts at Social Beat were able to meet consumers, understand the reach of the brands (that we handle) and understand the competition in different industries. Many shoppers also highlighted that some of them still do not trust online brands (possibly biased by the fact that we were surveying these individuals in a mall). Word of mouth still plays a bigger role in influencing people so there is a lot of scope for Influencer marketing.
At the end of two hours, the activity was insightful and left us with an understanding that digital marketing has a long way to go!
The father of UX – Don Norman defines user experience as a science that encompasses all aspects of the end-user’s interaction with the company, its services and its products. User experience takes more than just defining it. Let’s relate it to the real model.
What makes shopping fun? Most of you would say – ‘buying the product’. I agree, but not entirely. Buying the product is the last step of the shopping process. What led to buying is your positive experience at the store, walking down the different sections, stacked with a variety of designs and then finding the perfect take away. Not to forget, the billing experience!
Let us map the real-world model to your online experience on a business website – right from getting to your website through a certain landing page, to reading your content; from navigating the site to finally taking a conversion action, everything counts as user experience.
Research studies on UX and A/B tests on websites have led to pointing out thrust factors that impact the experience of a user on your website.
UX Factors that lead to conversion
Let us see how we can build a good website design below:
1) Product Pitch: The pitch of a website sketches out the business identity. Content that speaks out about how the business goals are intended to benefit their customers, caters positively to the user’s experience. This is the part of experience where tone of the website builds trust and communication with the user. A strong selling pitch can boost your sales.
2) Comfortable and Intuitive navigation:
Comfort and intuitiveness are key factors that lead a user to conversion. Even if you perfectly speak out how good your product is, if a user fails to see the interface as friendly, intuitive and quick – they are likely to bounce.
3) Content & Aesthetics:
Neil Patel says that great content is definitely the reason behind returning visitors and he quickly adds that good content is valuable only when it’s readable and engaging. That’s where aesthetics comes in. Content becomes friendlier when the formatting stands out in a way that grip the user’s attention. A good use of contrast colors for backgrounds and text can make a piece of content interesting to read; adding images that are crisp and meaningful, makes your content 10x; visual cues using text formatting, colors, icons can guide the user about your site;
Everything that brings about a conversion like important content, call to action, contact information etc. should be made to stand out by using principles of aesthetics.
In addition to SEO, Google algorithm is emphasizing on returning results that have an excellent user experience. So it’s important to always look back at how your website is doing from the UX perspective.
Here’s an excellent example to demonstrate how the thrust factors contribute to providing an experience that builds a trust relationship between the customer and the product.
Gehna, a brand that sells stunning unique Indian jewellery have made their online presence valuable by providing a user-friendly platform for online shopping and jewellery customization.
Some of the reasons why Gehna’s landing page User eXperience ticks:
1) The first impact this website makes, is with its aesthetics. Clean layout with enticing images, interesting fonts and color balance, which ultimately leads to a pleasant experience.
2) The content on this page is kept optimum without distractions and has excellent customer value. Studies in cognitive psychology state that a user is prone to action whenever he finds all the necessary information around a CTA. The banner on this page impresses the user by laying out their available services in a dignified way. This is the point which engages the user and leads to conversions.
3) By giving their users an insight into their work, customization process and user testimonials, they have built trust with their prospective customer.
4) They also maintain a user-friendly blog with design ideas and jewellery trends. This shows that Gehna is not just a business but also a work of passion at customer interest, there by bringing out the personality of their brand.
To sum it up, with their unique propositions, well organized content and evident CTA’s, they have provided the customer an impactful experience that bags conversions. I urge you to remember, a great landing page UX leads to the quickest conversions.
If you notice in entirety, it’s the little things that tend to add up in the big way. What demonstrates this is the power of a well-designed form with a proximately placed CTA
Every CTA leads a step closer to conversion. Once a prospective customer decides on a product/business, the only thing in between, is the experience of making it happen. Be it a registration, purchase checkout or a reservation – more often, the last step towards a conversion is completing a web form. UX is indeed impactful here.
The key is to ask only for relevant information and skip the research questions. This means that a 5-field form out performs a 9-field form by approximately 30%. Research studies based on usability ROI, has seen that every time a form was simplified, businesses saw huge increases in their conversion rates.
Provide necessary information on the form. Missing information leads to confusion, frustration and no conversion.
With a great service pitch, an eye-catching image and simple fill-out form, Pamperazi clearly tells you what you’re up to.
UX is so impactful that it can break or make your business revenue
Statistics from experiments conducted by various organizations has shown the tremendous impact that UX has had on sales/revenue. Let us explore a few examples & case studies
Call to Actions
According to Jared M Spool, founder of user interface engineering, changing a CTA button on a checkout form increased a major e-commerce website’s annual revenue by $300 million. In fact studies even show that a prominent CTA button right next to some related content can increase conversions from 2.78% to about 19%.
Here is a great example of Casa Grande’s Aldea. It adds prominence and proximity to the CTA.
1) Providing sliding images of the exteriors and interiors of the apartments.
2) Displaying the amenities and perks of the apartments, evidently
Having given a perfect picture of what the user is signing up for, a CTA is provided right in place for users to make further enquiries. This is a high-converting UX.
A well balanced design is about proper use of page elements and colors. Visually balanced designs have a positive impact on the user experience.
Your landing page will always face a 5 second test to grab the user’s attention. The impact made here brings about the conversion. The Weather Channel wanted to turn people into premium subscribers. They decluttered their homepage and had a single subscription action with their features enlisted
Listen to the Users voice
Users, be it retained customers or prospective customers, have come into the habit of letting businesses know what is causing the friction. Valuing their feedback yields huge difference in your conversions.
Creating a new sign up page based on user feedback, raised the revenue for SEO Moz by additional $1million.
Your users are adapting to trending designs, which is why your designs has to update as per contemporary standards or be even better.
With a great UX – make them an offer they can’t refuse
A lot of research has been done around the impact of design on content. Recent studies on cognitive psychology states that people are moving from text-driven content towards visually mediated content.
Content is more strong and easily assimilated, when accompanied by informing design/images.
Olympia Grande makes the right use of content and images to showcase the strength of their residential project. By placing prime information like project overview, cost and enquiry in a compact space of the user focus, they’ve got the user’s attention. That’s a winning strategy for quick conversions!
UX impacts SEO which in turn impacts your sales
A good UX makes your website accessible, useful, usable, findable, credible and valuable. All of this impacts the SEO positively, leading to a good ranking on search engines. A website that is optimized with quality content and good experience, will gain customer traffic and succeed at customer retention.
It is wise to learn from others mistakes; it’s a faster path to move ahead. Bad UX is mostly about doing the basic functionalities wrong. So in addition to demonstrating what works, let me point out what doesn’t.
Common Issues in UX that break sales
slow loading time of websites
lack of content hierarchy
cluttered and confusing navigation
lack of basic functions or information that a majority of the users expect
exhaustive user engagement for simple tasks
falling short of an impressive personality
lack of responsive design .
Research studies in UX have shown that 88% of the visitors do not visit a website that has given them a bad experience.
As you see, UX is an integral part of a business website bridging your customer to your business. Understanding the usage pattern of your users gives an insight into their experience, learning what part of your website frustrates or confuses them helps incorporate some necessary changes to the website to get better conversions.
With a lot of companies investing in UX, it is evident that the user’s experience with a website is having a soaring impact on the sales and revenue.
Here’s wishing your user eXperience a good health!
Have you written a blog post or a great story but have no idea where to look for pictures to accompany the same? Or are you looking for some high quality images for your design project? Well, worry not! We have put together a list of best websites for buying royalty free images in India. For more blogs relating to design, please visit Design Beat.
Owned by Mash Audio Visuals Private Limited, Images Bazaar provides creative professional images under different categories. Founded by Sandeep Maheshwari, Images Bazaar has the world’s largest collection of Indian images, with over 10 lakh photographs, videos, illustrations and 3D imagery shot by over 10,400 photographers.
Shutterstock is the largest and most exciting platform for creative professionals to license content – including images, videos and music – as well as innovative tools that power the creative process. Founded in 2003 by Jon Oringer, they have millions of royalty free tock photos, illustrations, and vectors for all your needs.
Bangalore based Photoconcierge is a collaborative digital marketplace for photographs, illustrations and videos. The company provides a stock repository of photos, vectors and videos to marketers and individuals. With a wide range of photographs and network, the company is a perfect resource-pool to help you find photographs that match your every need.
Photosindia.com is a premier stock image agency that combines the entire processes of stock photography to bring you high quality and wide variety of pictures. With a team of highly enthusiastic and creative visualizers, photographers, software professionals, photosindia is a one stop solution for all your image requirements.
Thinkstock offers user generated premium royalty-free images, vectors and illustrations selected from Getty Images, iStock and other worldwide image partners. The unique thing about Thinkstock images is that you can download and use any image at any file size without affecting your price. It is also the only subscription that offers images from over 40 collections.
Imagedb has a collection of high quality, diverse range of over 80,000 Indian stock images. Apart from this, Imagedb also has footage and other services including image key wording, retouching, masking or clipping path, Image filterization etc. The company also arranges for commercial shoots for clients, depending on their needs.
FreeDigitalPhotos.net offers pictures and illustrations for free of charge, for business, personal, charitable or educational use. The pictures that are available for free are small in size however, the website also lets you download larger size images but it comes with a cost. Once you have chosen the image you want, the portal lets you download them without even registering.
ImagesKart was founded to provide advertising and communication agencies visual content key to researching, purchasing, and downloading of Indian Images. The company has more than 5000 contributors spread across India and aboard.
Unsplash provides free and high-resolution photos that have been submitted, free of any usage restrictions, by established and up and coming photographers. Every 10 days, 10 new images are added to the website. All photos published on Unsplash are licensed under Creative Commons Zero so you can copy and modify them at your will.
IndianPhotoStock has a unique mix of stock images and fine art photography by Sanjay Marathe. The website hosts more than 20,000 images of India and USA and has pictures of travel, monuments, people, culture, festivals, infrastructure, agriculture, cities, villages, rural life and many more subjects.
An American stock image company, Getty Images has an archive of over 80 million images and illustration and more than 50,000 hours of stock film footage. They have a large central repository online where you can browse for images and buy the rights. Cost of the images varies from the size and resolution of the image. Apart from this they also offer custom photo services for their corporate clients.
Dreamstime is one of India’s leading stock image companies that provide high quality digital images and illustrations at an affordable price. Currently the website has around 15,000,000 registered members, more than 300,000 contributing photographers and over 44,000,000 photos, illustrations, cliparts and vectors.
If you are looking for Indian contemporary stock images, then Stockimagebank is the place to go. The company provides high quality images to agencies such as JWT, O&M, Leo Burnette, Lowe Lintas and clients such as Sony, Microsoft, Nestle, P&G in India & across the globe.
Dinodia has all pictures relating to India including historic pictures from 1980 onwards. They also house, paintings, illustrations, black and white images and contemporary color images. With a total archive of over 50 million images online, Dinodia, paintings, illustrations, black and white images and contemporary color images. They also have over 100 contributors who take pictures for clients in case they don’t have images a particular client is looking for.
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